Connected Room Air Conditioner FAQs

  • What is a Smart (or Connected) Appliance?

     

    A smart (or connected) appliance ‘talks’ to your smart device using wireless technology. Smart appliances make tasks easier and could help you save energy costs. 

     

  • What are the benefits of a Frigidaire Smart Appliance?

     

    You have the ability to control your appliance anywhere…simply at the tip of your finger!

    • No more waiting on the house to cool down after a long day; start your Frigidaire Smart Room Air Conditioner from the office and come home to a comfortably cool room!
    • Amazon Alexa and Google Home compatibility connects everything in your home to one easy-to-use device
    • Control your Frigidaire Smart Room Air Conditioner or Dehumidifier from multiple devices, so everyone can make adjustments.
    • Easily set a schedule from the Frigidaire app so your Smart appliance only turns on when you want it to!

    Apple, the Apple logo and iPhone are trademarks of Apple Inc. registered in the U.S. and other countries. App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

     

  • What does the Frigidaire app cost?

     

    The Frigidaire app is free! Standard text rates may apply if you opt to receive text message notifications.

     

  • What are the hardware and software requirements?

     

    Our Frigidaire® app is available on Apple’s iTunes® store and runs on the iPhone®, iPad®, and iPad Mini®. You can download the app at Apple iTunes®. For Android® smart devices (smart phones and tablets) you can download the app at Google Play® store.  More detailed system requirements are listed here:


    Apple iOS:

    iOS 8.0 or greater
    iPhone® 5 or newer
    iPod® Touch (5th Generation or newer)
    iPad® 2 or newer
    iPad® mini (1st Generation or newer)


    Android:

    Android®, Lollipop 5.0 or newer

    Smartphone (Samsung, LG, HTC or Nexus)
    Tablet (Samsung or Nexus)

    Home Router:

    Home router must support IEEE 802.11b/g/n
    2.4 GHz password-protected network
    5 GHz not supported


    Apple, the Apple logo and iPhone are trademarks of Apple Inc. registered in the U.S. and other countries. App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

     

  • How do I reset or change my password?

     

    On the sign-in screen of the mobile app, simply click on “Forgot Password” button. You will be prompted to enter your email address and you will be sent a link to reset your password.

     

  • How do I reach Frigidaire customer care?

     

    If the FAQs listed do not address your issue or concern, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com

     

  • How do I register my Smart Appliance?

     

    When you create an account within the Frigidaire app and link your appliance to your home Wi-Fi, the appliance will be registered with Frigidaire and automatically activates your product warranty. NOTE: Your account through the Frigidaire app is different from an account created on www.Frigidaire.com.

     

  • If I lose power, does my appliance lose its connection?

     

    Yes, if power is lost to the entire house, your router will be disconnected from the internet as well, thus disconnecting the connection to your appliance. The good news is that as soon as power is restored, the appliance will should automatically re-connect and function normally without user intervention. You may receive a “connection lost” notification in the Frigidaire app.

     

  • What happens if I change my home router?

     

    If you change your home router or network information any time after connecting to your smart appliance, you will need to do the “connection” process again with your Frigidaire app and home router. You will use the same email address and password that you used during the initial set up.

    Before doing so, the smart appliance will need to be removed from the Frigidaire app and taken through a Factory reset to clear the memory. To conduct the Factory reset, follow the steps listed below:

    • Press and hold the Wi-Fi/Connect button for 20 seconds (you may hear 3 beeps).
    • Then unplug the appliance for 30 seconds
    • After plugging back in, wait at least 90 seconds before attempting the “connection” process again.

     

  • How do I connect my appliance to my Frigidaire app?

     

    To get started, download the Frigidaire Smart Appliances app from the iTunes or Google Play store. You can then create a new account using a valid email address and password of at least 6 characters and one number (no spaces). Once you have accessed the Frigidaire app, press “Add My First Appliance” so you can be led through the connection steps.


    Apple, the Apple logo and iPhone are trademarks of Apple Inc. registered in the U.S. and other countries. App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

     

  • I am having trouble connecting my Frigidaire App to my smart appliance. What can I do?

     

    Here are some recommended steps to try:

    • Ensure appliance is not too far from your home router
    • Press and hold the Wi-Fi button for 20 seconds (you may hear 3 beeps); then repeat steps to connect your appliance
    • Ensure your Wi-Fi network is password protected. If it’s not, you will need to add a password
    • Ensure your Wi-Fi password and name do not contain any of the following special characters: Quote (“), Forward Slash (/), Backslash (\), and Ampersand (&).

    If using an Android® device, your phone/tablet should have location services turned on and switch to mobile data turned off during connection process. These settings can be reverted back once the connection steps are completed.


    Ensure you are connecting to a 2.4 GHz network, rather than a 5 GHz network. Some dual-band or mesh networks may need to be manually switched to a 2.4 GHz network. Please contact your network provider if you are unsure of your network type.

     

  • Can multiple people in the same household use the app on multiple devices?

     

    Absolutely! You can download the Frigidaire app to multiple devices in the same household. However, you will need to use the same email and password to login.

     

  • My Frigidaire Smart Appliance is turning on by itself after I cleared the schedule. What can I do to fix this?

     

    The schedule feature in the Frigidaire app communicates with the computer in your smart appliance to turn it on at certain times. The schedule can be controlled from the Frigidaire app, and the appliance will keep the last known schedule in its memory until the schedule is turned off.

    • After clicking on Schedule, click on the three blue dots in the top right-hand corner to access the settings menu. You should see an on/off button and a ‘Clear Schedule’ button.
    • Pressing ‘Clear Schedule’ will clear the current schedule in the Frigidaire app and allow you to set a new one. The previous schedule will remain in the appliance’s memory until a new schedule is set.
    • To turn off the programmed schedule, press the switch to turn the scheduler off BEFORE pressing clear. If this is not done, the appliance will continue to run on the last programmed schedule.
    • If the schedule is still running after clearing, set up a dummy schedule using any date and time and then proceed to turn the schedule off and then press clear. The timer/schedule light on the appliance should go off.

     

  • My appliance says “no internet access” or “unsecure network” after connecting to the signal from my Frigidaire Smart appliance. What should I do?

     

    The network signal from your Frigidaire smart appliance will not have browsing capability, so some phones may be hesitant to connect to it or alert you that it is not connected to the internet. This is normal and you should be able to move forward.

    If the phone does not stay connected to the network, try checking your network settings for features like “Smart Network Switch”, “switch to mobile data” or “avoid weak networks”. If these features are active, they may impede the connection and should be temporarily turned off.

  • I am getting an error that says “Please wait, your phone is connecting to the internet”. What next steps should I take?

     

    Your phone is now attempting to reconnect to your home network to complete the connection process. If you see this message, you can either wait or go back into your network settings and manually connect to your 2.4 GHz home network. Then, go back to the Frigidaire app. Appliance added!

  • How do I set up my appliance with Google Home Assistant?

     

    • Download the Google Home app on your smart phone
    • Open Google Home
    • Using the microphone button from within the Google Home app, ask “Link my Frigidaire account to Google Home” and click the provided link.
    • This should open a page in Google Home Explorer section of the app with a “Link” button and additionally there are options to bookmark, share, and search in the top right corner.
    • Click the “Link” button and enter the Frigidaire credentials that you registered and use within your Frigidaire App.
    • You should now be able to use Google Assistant to control your appliance

    Apple, the Apple logo and iPhone are trademarks of Apple Inc. registered in the U.S. and other countries. App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

     

  • How do I set up my appliance with Alexa?

     

    • Set up your appliance with recognizable name (NOTE: avoid using slang)
    • After setting up Alexa, open Alexa App.
    • Go to Smart Home
    • Press “your smart home skills”, add and enable the Frigidaire skill
    • Press “add devices” button. This should automatically detect the connected appliances.
    • At this point, you should be able to give Alexa commands.

    Apple, the Apple logo and iPhone are trademarks of Apple Inc. registered in the U.S. and other countries. App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.