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A smart (or connected) appliance ‘talks’ to your smart device using wireless technology. Smart appliances make tasks easier and could help you save energy costs.
You have the ability to control your appliance anywhere…simply at the tip of your finger!
Two apps for connected home comfort appliances are currently available - Frigidaire Smart Appliances and Frigidaire 2.0. To know which one you should download, look at your serial number, which is located on a sticker on the side of your appliance. Serial numbers beginning with KK0, KN0 or XK0 should use the 2.0 app. All others should use the original Frigidaire Smart Appliance app.
The Frigidaire 2.0 app is for appliances manufactured in 2020 or later. The Frigidaire - Smart Appliances app is for older appliances and will be kept active until we migrate those existing customers to the new Frigidaire 2.0 app in late 2020. Once migration is complete, users will be notified to download the latest version of the app.
The Frigidaire app is free! Standard text rates may apply if you opt to receive text message notifications.
Our Frigidaire® app is available on Apple’s iTunes® store. For Android® smart devices, you can download the app at the Google Play® store. More detailed system requirements are listed here:
iOS 10.0 or greater
Android®, Lollipop 5.0 or newer
Apple, the Apple logo and iPhone are trademarks of Apple Inc. registered in the U.S. and other countries. App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
On the sign-in screen of the mobile app, simply click on “Forgot Password” button. You will be prompted to enter your email address and you will be sent a link to reset your password.
If the FAQs listed do not address your issue or concern, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com
When you create an account within the Frigidaire app and link your appliance to your home Wi-Fi, the appliance will be registered with Frigidaire and automatically activates your product warranty. NOTE: Your account through the Frigidaire app is different from an account created on www.Frigidaire.com.
Yes, if power is lost to the entire house, your router will be disconnected from the internet as well, thus disconnecting the connection to your appliance. The good news is that as soon as power is restored, the appliance will should automatically re-connect and function normally without user intervention. You may receive a “connection lost” notification in the Frigidaire app.
If you change your home router or network information any time after connecting to your smart appliance, you will need to do the “connection” process again with your Frigidaire app and home router. You will use the same email address and password that you used during the initial set up.
Before doing so, the smart appliance will need to be removed from the Frigidaire app and taken through a Factory reset to clear the memory. To conduct the Factory reset, follow the steps listed below:
To get started, download the appropriate Frigidaire app from the iTunes or Google Play store. You can then create a new account using a valid email address and password of at least 6 characters and one number (no spaces). Once you have accessed the Frigidaire app, press “Add My First Appliance” so you can be led through the connection steps.
Here are some recommended steps to try:
If using an Android® device, your phone/tablet should have location services turned on and switch to mobile data turned off during connection process. These settings can be reverted back once the connection steps are completed.
Ensure you are connecting to a 2.4 GHz network, rather than a 5 GHz network. Some dual-band or mesh networks may need to be manually switched to a 2.4 GHz network. Please contact your network provider if you are unsure of your network type.
Absolutely! You can download the Frigidaire app to multiple devices in the same household. However, you will need to use the same email and password to login.
The schedule feature in the Frigidaire app communicates with the computer in your smart appliance to turn it on at certain times. The schedule can be controlled from the Frigidaire app, and the appliance will keep the last known schedule in its memory until the schedule is turned off.
The network signal from your Frigidaire smart appliance will not have browsing capability, so some phones may be hesitant to connect to it or alert you that it is not connected to the internet. This is normal and you should be able to move forward.
If the phone does not stay connected to the network, try checking your network settings for features like “Smart Network Switch”, “switch to mobile data” or “avoid weak networks”. If these features are active, they may impede the connection and should be temporarily turned off.
Your phone is now attempting to reconnect to your home network to complete the connection process. If you see this message, you can either wait or go back into your network settings and manually connect to your 2.4 GHz home network. Then, go back to the Frigidaire app. Appliance added!
It’s pretty easy to use Google Home Assistant with your connected appliance. Here are some simple tips: Dehumidifier named “Dehumidifier”
Window Room Air Conditioner named “AC”
It’s pretty easy to use Alexa with your connected appliance. Here are some simple tips:
For Room Air Conditioner: