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Connected Room Air Conditioner and Dehumidifier FAQs 

  • What should I do if I received an email stating my Frigidaire Smart App is being replaced with the Frigidaire 2.0 app?

    Simply follow the instructions in the email and click the links that apply to you. You should receive three emails notifying you of the steps required for this action. Check your spam filter and add Frigdaire Appliances to your safe sender list if you aren’t seeing them. You can also follow the steps below. 

    A few tips to help you:  

    • If you have an account with Frigidaire.com AND know your password, you only need to download the new Frigidaire 2.0 app. You will log-on using your Frigidaire.com credentials and the appliance should appear in the app.
    • If you do not have an account with Frigidaire.com, you will need to create a new account in the Frigidaire 2.0 app.
    • If you don’t remember your password, you will need to reset your password using the link in the email or in the Frigidaire 2.0 app.
    • If you currently use a schedule or voice skill (Amazon Alexa or Google Assistant), after the app update, you will need to reset up the schedule and voice.
  • What is a Frigidaire Connected Appliance?

     

    Frigidaire connected appliances enable the ability to remotely control and monitor your appliance using your smart phone, the Frigidaire app and wireless technology.  

     

  • Why choose a Frigidaire Connected Appliance?

     

    Frigidaire connected appliances enable the ability to remotely manage your appliance and tasks remotely and with ease.  

     

  • What are the benefits of a Frigidaire Connected Home Comfort Appliance?

     

    You have the ability to control your appliance remotely … simply at the tip of your finger!  

    • Digital access to your appliance details including model and serial number, and warranty information
    • Peace of mind remote monitoring and notifications (i.e. notification of a power outage or when a product is not functioning properly)
    • Digital guides on the different feature and functions on your appliance that include opportunities to save energy.
    • For those moments when you can’t be in front of your appliance, but need to take action on a task, your Frigidaire 2.0 app helps enable this with ease.

    Apple, the Apple logo and iPhone are trademarks of Apple Inc. registered in the U.S. and other countries. App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.  

  • Which Frigidaire app should I use for my Connected Home Comfort appliance?

    As of November 1, 2020, all Frigidaire Connected Home Comfort appliances must be connected using the Frigidaire 2.0 app. The legacy Frigidaire - Smart Appliance 1.0 App has been retired.  

     

  • What does the Frigidaire 2.0 app cost?

    The Frigidaire 2.0 app is free! Standard text rates may apply if you opt to receive text message notifications.

  • What are the hardware and software requirements for the Frigidaire 2.0 app?

    Our Frigidaire 2.0 app is available on the Apple store. For Android® smart devices, you can download the app at the Google Play® store. More detailed system requirements are listed here:  

     

    Apple iOS:  

    • iOS 12.0 or greater

     

    Android:  

    • Android® 6.0 or greater

     

    Home Router:  

    • Home router must support IEEE 802.11b/g/n
    • 2.4 GHz password-protected network
    • 5 GHz support varies

    Apple, the Apple logo and iPhone are trademarks of Apple Inc. registered in the U.S. and other countries. App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.  

     

  • I have a Connected Home Comfort appliance using the Frigidaire Smart App and it stopped working. What do I need to do?

    As of November 1, we are pleased to announce the launch of the new and improved Frigidaire 2.0 app. Our 1.0 Frigidaire Smart App has been deactivated and you will need to onboard your Connected Home Comfort appliance(s) to the Frigidaire 2.0 app.  

    The correct app looks like this in the app store.  

     

    Here are some simple steps to complete the process: 

    • If you have an account with Frigidaire.com AND know your password, you only need to download the new Frigidaire 2.0 app. You will log-on using your Frigidaire.com credentials and the appliance should appear in the app.
    • If you do not have an account with Frigidaire.com , you will need to create a new account in the Frigidaire 2.0 app.
    • If you don’t remember your password, you will need to reset your password through the Frigidaire 2.0 app.
    • If you currently use a schedule or voice skill or action (Amazon Alexa or Google Assistant), after the app update, you will need to reset up the schedule and voice.
  • What should I do If my account is associated with an old email address or my email has changed?

    It is recommended that you create a new account either on Frigidaire.com or the mobile app; then reconnect your appliance.  

  • How do I reset or change my password for the Frigidaire 2.0 app?

    On the sign-in screen in your mobile app, simply click on the “Forgot Password” button. You will be prompted to enter your email address and then you will be sent a link to reset your password.  


    If you are on the legacy Frigidaire Smart App, you will need to migrate to the new and improved Frigidaire 2.0 App. Impacted consumers should have received an email with a password reset link. Check your spam folder if you did not receive this.  

  • How do I reach Frigidaire customer care for my Connected Home Comfort appliance?

    If the Frequently Asked Questions listed do not address your issue or concern, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com 

  • How do I register my Frigidaire Connected Home Comfort appliance?

    When you create an account within the Frigidaire 2.0 app and link your appliance to your home Wi-Fi, and follow the step-by-step instructions within the Frigidaire 2.0 app. To register your product, you will need your Model and Serial number and date of purchase as shown on your receipt. You can register on-line by visiting Frigidaire.com. You can also drop your product registration card in the mail.  

  • How do I connect my appliance to the Frigidaire 2.0 app?

    To get started, download the appropriate Frigidaire 2.0 app from the Apple App store or Google Play store. You can then create a new account using a valid email address and password of at least 6 characters and one number (no spaces). Once you have accessed the Frigidaire 2.0 app, press “Add Appliance” so you can be led through the connection steps.  


    Apple, the Apple logo and iPhone are trademarks of Apple Inc. registered in the U.S. and other countries. App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.  

  • I am having trouble connecting the Frigidaire 2.0 app to my Connected Home Comfort appliance. What can I do?

    Here are some recommended steps to try:  

    • Ensure appliance is not too far from your home router
    • Press and hold the Wi-Fi button for 10 seconds (you may hear beeping); then repeat steps to connect your appliance
    • Ensure your Wi-Fi network is password protected. If your Wi-Fi network does not have a password, you will need to add a password to your Wi-Fi network
    • Ensure your Wi-Fi password and name do not contain any of the following special characters: Quote (“), Forward Slash (/), Backslash (\), and Ampersand (&).

    If using an Android® device, your phone should have location services turned on and switch to mobile data turned off during connection process. These settings can be reverted back once the connection steps are completed.  


    Ensure you are connecting to a 2.4 GHz network, rather than a 5 GHz network. Some dual-band or mesh networks may need to be manually switched to a 2.4 GHz network. Please contact your network provider if you are unsure of your network type.  

  • Can multiple people in the same household use the Frigidaire 2.0 app on multiple devices?

    Absolutely! You can download the Frigidaire 2.0 app to multiple devices in the same household. However, you will need to use the same email and password to login. 

  • If I lose power, does my appliance lose its connection to the Frigidaire 2.0 app?

    Yes, if power is lost to the entire house, your router will be disconnected from the internet as well, thus disconnecting the connection to your appliance. The good news is that as soon as power is restored, the appliance should re-connect and function normally without user intervention. This may take up to a minute. You may receive a “lost connection” notification in the Frigidaire 2.0 app.  

  • What happens to my connection to the Frigidaire 2.0 app if I change my home router?

    If you change your home router or network information any time after connecting your connected appliance, you will need to do the “connection” process again with your Frigidaire 2.0 app and home router. You will use the same email address and password that you used during the initial set up.


    NOTE: If you are using the same SSID and password, you shouldn’t need to change anything.  

    Before doing so, the connected appliance will need to be removed from the Frigidaire 2.0 app and taken through a Factory reset to clear the memory. To conduct the Factory reset, follow the steps listed below:  

    • Press and hold the Wi-Fi/Connect button for 10 seconds (you may hear beeping).
    • Then unplug the appliance for 30 seconds
    • After plugging back in, wait at least 60 seconds before attempting the “connection” process again.
  • My Frigidaire Connected Home Comfort appliance is turning on by itself after I cleared the schedule. What can I do to fix this?

    The schedule feature in the Frigidaire 2.0 app communicates with the computer in your connected appliance to turn it on at certain times. The schedule can be controlled from the Frigidaire 2.0 app, and the appliance will keep the last known schedule in its memory until the schedule is turned off.  

    • After clicking on Schedule, click on the three blue dots in the top right-hand corner to access the settings menu. You should see an on/off button and a ‘Clear Schedule’ button.
    • Pressing ‘Clear Schedule’ will clear the current schedule in the Frigidaire 2.0 app and allow you to set a new one. The previous schedule will remain in the appliance’s memory until a new schedule is set.
    • To turn off the programmed schedule, press the switch to turn the scheduler off BEFORE pressing clear. If this is not done, the appliance will continue to run on the last programmed schedule.
    • If the schedule is still running after clearing, set up a dummy schedule using any date and time and then proceed to turn the schedule off and then press clear. The timer/schedule light on the appliance should go off.
  • My appliance says “no internet access” or “unsecure network” after connecting to the signal from my Frigidaire Connected Home Comfort appliance. What should I do?

    The network signal from your Frigidaire connected appliance will not have browsing capability, so some phones may be hesitant to connect to it or alert you that it is not connected to the internet. This is normal and you should be able to move forward.  


    If the phone does not stay connected to the network, try checking your network settings for features like “Smart Network Switch”, “switch to mobile data” or “avoid weak networks”. If these features are active, they may impede the connection and should be temporarily turned off.  

  • How do I set up my Frigidaire Connected Home Comfort appliance with Google Home Assistant?
    • Download the Google Home app on your smart phone.
    • Open Google Home.
    • Using the microphone button from within the Google Home app, ask “Link my Frigidaire account to Google Home” and click the provided link.
    • This should open a page in Google Home Explorer section of the app with a “Link” button and additionally there are options to bookmark, share, and search in the top right corner.
    • Click the “Link” button and enter the Frigidaire credentials that you registered and use within your Frigidaire 2.0 App.
    • You should now be able to use Google Assistant to control your appliance.

    Apple, the Apple logo and iPhone are trademarks of Apple Inc. registered in the U.S. and other countries. App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

  • How do I set up my Frigidaire Connected Home Comfort appliance with Alexa?
    • Set up your appliance with recognizable name (NOTE: avoid using
    • slang)
    • After setting up Alexa, open Alexa App.
    • Go to Smart Home
    • Press “your smart home skills”, add and enable the Frigidaire skill
    • Press “add devices” button. This should automatically detect the connected appliances.
    • At this point, you should be able to give Alexa commands.

    Apple, the Apple logo and iPhone are trademarks of Apple Inc. registered in the U.S. and other countries. App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

  • What are the recommended commands to use with Google Home Assistant for my Frigidaire Connected Home Comfort appliance?

    It’s pretty easy to use Google Home Assistant with your connected appliance. Here are some simple tips:


    Example: Window Room Air Conditioner named “Air Conditioner”

    • Turn on: Ok Google, turn on Air Conditioner
    • Turn off: Ok Google, turn off Air Conditioner
    • Mode: Ok Google, set Air Conditioner to Eco Mode
    • Temp: Ok Google, set Air Conditioner to 65 degrees
    • Fan Speed: Ok Google, set Air Conditioner fan speed to high

    Example: Dehumidifier named “Dehumidifier”

    • Turn on: Ok Google, turn on Dehumidifier
    • Turn off: Ok Google, turn off Dehumidifier
    • Humidity setting: Ok Google, change the humidity of “Dehumidifier” to 35%
    • Settings: Ok Google, change the humidity of “Dehumidifier” to continuous

    Apple, the Apple logo and iPhone are trademarks of Apple Inc. registered in the U.S. and other countries. App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

  • What are the recommended commands to use with Alexa for my Frigidaire Connected Home Comfort appliance?

    It’s pretty easy to use Alexa with your connected appliance. Here are some simple tips:


    For Dehumidifier named “Dehumidifier”:

    • Alexa, turn on Dehumidifer
    • Alexa, turn off Dehumidifer

    For Room Air Conditioner named “Air Conditioner”:
    • Alexa, turn on Air Conditioner
    • Alexa, turn off Air Conditioner
    • Alexa, set temperature of Air Conditioner to 60

    Apple, the Apple logo and iPhone are trademarks of Apple Inc. registered in the U.S. and other countries. App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

  • What does the blinking Wi-FI LED on my Frigidaire Connected Home Comfort appliance mean?

    First, you will want to tap any key on your appliance to wake it up.


    If you had just held down the Wi-Fi connect button on your appliance for 5 seconds, the Wi-Fi LED light will start blinking. You’ll need to follow the instructions in the Frigidaire 2.0 app to connect your appliance to your Wi-Fi network.


    If the appliance is added to your account already and you see Wi-Fi LED blinking, the appliance had lost connection and please check your Wi-Fi.


    If the appliance is added to your account, and all is working as intended, the Wi-Fi LED will be solid.

  • What are the differences between the Frigidaire – Smart Appliances app and Frigidaire 2.0?

    There were two major reasons for the app update. The first was to provide an easier to navigate experience. The second is a revamp to the scheduler to allow for more flexibility between days.

  • How do I move from the Frigidaire – Smart Appliances app and start using the Frigidaire 2.0 app?
    • Download the Frigidaire 2.0 App on your Apple or Android phone
    • Before use, you must reset your password in the Frigidaire 2.0 app Note: When you reset, you can enter an existing or new password.
    • Enjoy exploring your new Frigidaire 2.0 App
    • When you’re ready, delete the older version
  • What if I’ve already put my AC away for the season?

    No need to worry! You can complete these same steps when you start using your appliance again. After plugging your appliance back in, follow the steps from “How do I move from the Frigidaire – Smart Appliances app and start using the Frigidaire 2.0 app?”