Browse Categories

 

 

Washer FAQs

  • Where can I find my washer’s model and serial number?

     

    The model number and serial number are located on a sticker that you’ll see in the interior space of the unit when the door is open, depending on the model.

    Don’t forget to register your Frigidaire product. Once you have registered, you will receive useful information including easy access to your warranty and product care tips.

    Download the Complete Owner’s Guide on the Owner Support page for additional information on your product.  

     

  • What are the benefits of registering my Frigidaire products?

     

    Once you have registered, you will receive useful information including easy access to your warranty and product care tips.

    To register your product you will need your model and serial number, which can be located on the inside of the door or door well, depending on the model. You will also need to provide the date of purchase as shown on your receipt. It’s always a good idea to save this information.

    You can also send your product registration card in the mail. If you have any questions, please contact Frigidaire at 1-800-374-4432.

     

  • What does ENERGY STAR® qualified mean and how can I tell if it applies to my unit?

     

    Products that are Energy Star® qualified are equivalent to or better than standard products, with one important difference: They use less energy. To earn the Energy Star rating, products must meet strict energy criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. These products can help lower your electricity bill and protect the environment by reducing harmful emissions from power plants, as well as providing all the features and quality you expect.

    When shopping for an appliance, it’s easy to recognize the Energy Star label that identifies qualified products. This label signifies that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their product’s test results on the Energy Star label. The label will tell you about the product’s efficiency level, including approximately how much energy the appliance uses, its average annual operating cost, and how its energy use compares with that of similar products.

     

  • What are the advantages of a Frigidaire Front Load Washer?

     

    Frigidaire Front Load washers offer many benefits:

     

    • Front load washers have no center agitator and rely on tumble action to wash gently and rinse completely. This tumble action helps your clothes feel fresher and last longer.
    • Front load washers save energy and water by automatically sensing the exact amount of water your laundry load requires and adjusting the water level accordingly.
    • The installation options for front load washers are more flexible than standard top-load units to better suit the style of your home and lifestyle. Most models have reversible doors and can be stacked.  You can also create a more ergonomically friendly space by installing pedestal drawers.

     

  • What type of laundry detergent should I use with my Frigidaire Top Load Washer?

     

    Frigidaire recommends using a high-efficiency (HE) detergent for top load washers. HE detergents are designed for top load washers like ours, which use lower water levels. They are also formulated to reduce soap suds and ensure proper cleaning.

     

    Non-HE detergents may cause excessive generation of soap suds and result in detergent residue on your clothing at the end of the cycle.

     

    Always refer to your detergent manufacturer instructions for the proper dosage. Do not fill any compartments in your dispenser beyond the maximum amount line.

     

    We recommend liquid or powder detergent over the use of PODS in top load washers. We are unable to guarantee the pod will dissolve at the correct time during the wash cycle to ensure proper cleaning performance. If pods are used, please place the pod directly into the washer drum BEFORE placing laundry into the unit. This will help mix the detergent into the water. Do not place the pod in the detergent drawer as the gel coating may cause the detergent drawer to become clogged.

     

  • What are pedestal drawers and what are the benefits of using them?

     

    Frigidaire Pedestal Drawers can help you organize your entire laundry room. They’re perfect for storing laundry supplies, extra towels, cleaning supplies and more. They can also ensure your washer is at the optimal height for loading and unloading.

    If pedestal drawers won’t work in your laundry room, you may also consider using a stacking kit.

     

  • How can I tell if my unit has reversible doors?

     

    If your unit has reversible doors, it will be listed as a feature on our website. Or you can check your model here or find it in your Installation Guide, which is also available online.

     

  • What’s the best way to clean and care for my washer?

     

    For optimal care of your washer, please refer to the guidelines included in your Complete Owner's Guide. However, here are some quick tips:

     

      • Promptly remove finished loads.
      • Clean the top and sides of the washer with a damp cloth or mild soap and water. Be sure to avoid hard, gritty or abrasive cleansers.
      • When possible, crack the door open when your washer is not in use to keep it fresh.
      • When washing heavily soiled items, shake or brush off excess dirt and sand before putting them in the washer. If any dirt remains in the drum after washing, wipe it with a non-abrasive cleaner, then rinse.

    Most models have a System Clean Cycle or Clean Washer Cycle and will automatically prompt you to run the cycle every 50 wash cycles. This feature uses hot water and two rinses to remove any odor-causing residue in your washer. Your Complete Owner’s Guide will provide more information.

     

  • What type of detergent should I use with my Frigidaire Front Load Washer?

     

    Frigidaire recommends using a High-efficiency (HE) detergent for front load washers. HE detergents are designed for front load washers like ours, which use lower water levels. They are also formulated to reduce soap suds and ensure proper cleaning.

    Non-HE detergents may cause excessive generation of soap suds and result in detergent residue on your clothing at the end of the cycle.

    Always refer to your detergent manufacturer’s instructions for the proper dosage.  Do not fill any compartments in your dispenser beyond the maximum amount line.

    We do not recommend the use of detergent pods with our front load washers.  We are unable to guarantee the pod will dissolve at the correct time during the wash cycle to ensure proper cleaning performance. If pods are used, please place the pod directly into the washer drum BEFORE placing laundry into the unit. This will help mix the detergent into the water. Do not place the pod in the detergent drawer as the gel coating may cause the detergent drawer to become clogged.

     

  • How do I use my detergent dispenser?

     

    Based on your detergent choice, here are some helpful tips:

    Liquid:  Add the recommended amount of a high-efficiency liquid detergent to the Main Wash – Liquid Only cup.  Do not exceed the MAX fill line.

    Powder:  To use a high-efficiency powder detergent, remove the Main Wash – Liquid Only cup and add the powder directly to the Main Wash detergent chamber.  It’s important to save the liquid cup insert in case you need it for future use.

    Pods:  Place the pod directly into the washer drum BEFORE placing laundry into the unit. 

    NOTE:  We do not recommend the use of detergent pods with our front load washers.  We are unable to guarantee the pod will dissolve at the correct time during the wash cycle to ensure proper cleaning performance.

    Liquid Bleach: If desired, add liquid chlorine bleach to the chamber labeled Liquid Bleach.

    Liquid Fabric Softener: If desired, pour the recommended amount of liquid fabric softener into the chamber labeled Fabric Softener.

    Stain Additives: For heavily soiled or stained loads, select a Stain option and add the recommended amount of detergent or stain additive to the Pre-Wash chamber. See Cycle Options in your Complete Owner’s Guidefor more information about the Stain options for your model.

    NOTE: Always refer to your detergent manufacturer instructions for the proper dosage. Do not fill any compartments in your dispenser beyond the maximum amount line.

     

  • Can I use Fabric Softner in my Frigidaire Top Load Washer?

     

    Per Use and Care manual - If desired, you can add liquid fabric softener to the fabric softener dispenser (add image?). Follow fabric softener label instructions by the manufacturer. DO NOT use granular detergent in this dispenser. Add water to bring liquid level to fill line on dispenser cap. DO NOT fill above the maximum fill line. Don't forget to select the fabric softener option.

     

  • Can I use Dtergent Boosters with my Frigidaire Top Load Washer?

     

    Yes, you can! Detergent boosters or enzyme products may be added with your detergent.

     

  • How do I select my washing options?

     

    Some Frigidaire Front Load Washers come with a variety of wash options. You can refer to your Complete Owner’s Guide for more information.

     

  • What water temperature should I select when washing a load of laundry?

     

    When choosing a water temperature, these are the basic points to consider:

    • Hot water cleans most effectively, but it shouldn’t be used for all items.
    • Warm water can be used for most normally soiled loads.
    • Cold water  is recommended for lightly soiled or brightly colored or dark items.

    To compensate for a cooler wash, it may be necessary to soak or prewash heavily soiled items, increase wash time, or use additional laundry products to boost the detergent’s cleaning power. Your Complete Owner's Guide will provide more information and helpful tips.

    To protect your fabrics, not all temperatures are available with every cycle. If a temperature is not appropriate for the cycle, it cannot be selected.

    All wash water temperatures are automatically regulated to maximize detergent effectiveness and improve washing performance. The water temperature can be affected by a variety of factors, including the water heater setting and its distance from the washer, water usage in other parts of the home, and seasonally low ground water temperature in some geographic areas.

    To increase the water temperature for your washer, look into the following:

    • Water heater setting. It is recommended that you set your water heater to 120 degrees or higher to ensure proper performance.
    • Hot water usage elsewhere in the home. Your hot water heater may not be able to supply enough hot water for simultaneous, multiple uses. Depending on the capacity of your water heater, you may need to avoid using hot water elsewhere before or during the use of your washer.
    • Distance between your water heater and washer. It’s possible that water may cool as it moves through the pipes from your water heater to the washer. Try opening the hot water faucet at a nearby sink to drain cool water from the pipes before starting the washer.
    • ENERGY STAR® appliances. Energy-saving washers have controls that supply lower temperature warm water as a means to save energy and money. These water temperatures may seem cooler than what you were used to in older, high-energy use machines; however, the washer is performing properly.

     

  • How do I increase the water temperature to my Frigidaire Top Load Washer?

     

    To increase the water temperature for your washer, look into the following:

     

    Water Heating Setting. It is recommended that you set your water heater to 120 degrees or higher to ensure proper performance.

     

    Hot water usage elsewhere in the home. Your hot water heater may not be able to supply enough hot water for simultaneous, multiple uses. Depending on the capacity of your water heater, you may need to avoid using hot water elsewhere before or during the use of your washer.

     

    Distance between your water heater and washer. It’s possible that water may cool as it moves through the pipes from your water heater to the washer. Try opening the hot water faucet at a nearby sink to drain cool water from the pipes before starting the washer.

     

    ENERGY STAR® appliances.Energy-saving washers have controls that supply lower temperature warm water as a means to save energy and money. These water temperatures may seem cooler than what you were used to in older, high-energy use machines; however, the washer is performing properly.

     

  • How do I add aforgotten item to an in progress cycle?

     

    Per Use and Care manual - To add a item to a load in progress, simply press the PAUSE button to pause the cycle. You will hear a beep and the door unlock. Lift the lid and add the item. Close the lid and press START again, continuing the current cycle. NOTE: Lifting the lid before the safety lock has engaged during the final spin will also pause the cycle. After the lid is closed, you will need to press START again to resume the cycle.

     

  • What may cause my washer to vibrate?

     

    If your washer is vibrating, it may be due to installation issues related to one of the following:

      • The washer needs to be resting firmly on the floor. The washer must be level (both front to back and side to side), with each washer leg placed solidly on the floor. You can adjust the leveling legs by turning the legs slightly in or out until the washer is set solidly on the floor, then tighten the lock nuts. For maximum stability, leveling legs should not extend more than one-half inch below the washer bottom.
      • The washer needs to be installed on a sturdy, hard floor. It is not recommended that you install the washer on carpeting.
      • Shipping materials may not have been removed during the installation. You may refer to your Installation Instructions to remove five Shipping bolts, four plastic “P” clamps, one white spacer and four black spacers from the back of the washer. Make sure the Styrofoam shipping blocks have been removed from the bottom of the washer.
      • The load may be off balance. Shut off the water, wait for the safety lock to release on the door, and redistribute the clothes evenly in the washer. If the load remains out of balance, simply add one or two similar items to the load and restart the washer.

    If you are unable to resolve an issue or need more information, please contact us.

     

  • Is it normal for my washer to make sounds or noises?

     

    It is normal for a heavy wash load to occasionally produce a thumping sound at the beginning of the Spin cycle. Belt buckles or other metal fasteners on items being washed may cause rattling or clanking sounds, too. You can fasten these items or turn garments inside out to reduce the sounds. 

    Rattling or clanking may also be caused by foreign objects (such as coins) in the drum. If you think this is the cause, stop the washer and check for any objects in the drum. If none are present and the sound continues, we recommend running an empty load to see if the noise persists. This will allow you to determine if the noise is coming from the unit or an article that was being washed. If the noise is still present during the empty load, please contact us.

     

  • What should I do if my washer does not start?

     

    If your washer does not start, check the following:

    • Make sure you have not unintentionally activated the Delay Start option
    • The wash cycle might be in a pause stage. This is normal, a pause occurs between the Wash and Spin cycles, with a longer pause occurring during the Soak cycle. With front load washers, normal pauses also occur as part of the reverse tumbling action. If the light next to the Start/Pause button is flashing, this may be an indication that the unit is paused. Press the Start/Pause button again to resume the cycle.
    • The power cord may not be plugged in or the connection may be loose. Check that your washer’s plug fits tightly into the wall outlet. Note: Do not use an extension cord. The power to the washer may be greatly reduced and not allow your washer to perform properly.
    • The door may not be closed. For your safety, the washer will not operate when the door is not closed properly.
    • The water valves must be turned on and water available to the unit.
    • Ensure the water pressure in your house is high enough for the unit to operate properly.
    • A fuse may be blown in your home, or a circuit breaker tripped. If this is the case, reset the circuit breaker or replace the fuse (but do not increase the fuse capacity). If you have an overloaded circuit, please contact a qualified electrician.

    If you are unable to resolve an issue or need more information, please contact us.

     

  • My washer’s water level does not cover my laundry load. Is this normal?

     

    Your Frigidaire Front Load washer will automatically determine the proper water level for each load, you don’t have to do anything to adjust it. Because this type of washer is water efficient, it’s normal for the water level to always be below the bottom of the door.

    Frigidaire Front Load washers are designed to both maximize water usage and the cleaning of your laundry. You will notice significantly less water usage in your front load washer than you are used to seeing in other units, especially top-load washers. The addition of extra water may actually result in your laundry not being cleaned as well. Tumbling action and recirculating pumps help distribute the water and detergent to clean your laundry more efficiently.

    If you are unable to resolve an issue or need more information, please contact us.

     

  • If water is entering my washer but it’s not filling up, what should I do?

     

    If water is flowing into your washer, but the drum does not fill, it might be because of one of the following reasons:

    • Water pressure.Your washer needs sufficient water pressure to fill. Depending on the water pressure in your home, which varies, you may want to avoid excessive water use elsewhere in your home while the washer is filling.
    • The drain standpipe length.To prevent siphoning off of incoming water, the standpipe cannot be too short; it must be at least 24 inches high.
    • The drain hose fit.If the drain hose fits too tightly in the standpipe, siphoning could result. Be sure there is a gap between the drain hose and the standpipe, and that the standpipe is at least 1¼ inches in diameter.
    • The drain hose pushed too far down the standpipe.The drain hose should be securely inserted into the standpipe, but not so far down that it reaches the trap area of the standpipe plumbing.

    If you have additional questions please refer to your Installation Instructions or you may contact us.

     

  • How can I increase the flow of water to the washer?

     

    If water is flowing into your washer slowly or isn’t flowing in at all, you might find a solution by checking the following:

    • Hot and cold water faucets. Be sure that your water supply faucets are completely open.
    • Water-fill hoses. Check your water hoses to see if they might be kinked. If so, simply straighten the hoses.
    • Water pressure. Your washer needs sufficient water pressure to fill. You might want to avoid running too much water elsewhere in your home while the washer is filling.
    • Water supply. Turn on another faucet in your home to check the water supply in your area. You may need to wait until your water supply and pressure increase before running your washer.
    • The washer door or lid. Make sure the lid or door of your Front Load washer is completely latched. For your safety, the door must be fully closed for the washer to operate.
    • The dispenser drawer. Check to see that the dispenser drawer on your Front Load washer is completely closed.
    • The filter on the water valve. If the filter screens on your water valve are clogged, turn off your water faucets and remove the hoses from the water valve connections. Clean the filter screens then reconnect the hoses and turn on the water. Check for any leaks at the connections and tighten if necessary.

    If you are unable to resolve an issue or need more information, please contact us.

     

  • Is it normal for water to collect in the dispenser compartment?

     

    Yes, it is normal for a small amount of water to remain in the dispenser drawer. This is a result of the siphoning action and part of the operation of the washer. If you like, you can simply remove the dispenser drawer and empty the water. Don’t forget to regularly clean your dispenser drawer to prevent clogs and buildup.For more information, please refer to your Complete Owner’s Guide in the Care and Cleaning section.

    If you are unable to resolve an issue or need more information, please contact us.

     

  • If my clothes are too wet after the spin cycle, what can I do?

     

    If your clothes seem wetter than they should be after the Spin cycle, please check the following:

    • The drain hose should be straight and unclogged. It should be securely inserted into the standpipe, but not so far in that it reaches the trap area of the standpipe plumbing. Inserting the drain hose too far can cause water from the drain to slowly siphon back into the washer. Your Installation Instructions can provide further information on this matter.
    • The load might be too small. If so, add a few similar items.
    • The load might be too big. The drum of our washer should not be tightly packed with clothes (door should close easily).
    • If this doesn’t happen often, select the Rinse and Spin cycle and deselect Extra Rinse as an option. This will allow the washer to perform only the Spin cycle on the load.

    If you are unable to resolve an issue or need more information, please contact us.

     

  • What should I do if my washer is not spinning?

     

    If your load is out of balance, it may prevent the washer from spinning. Rearrange the items in your load to allow proper spinning, possibly adding one or two similar items to help balance the load.

    A If the load is comprised of items that cannot be distributed around the drum, such as a single pillow or stuffed animal, the washer will not spin. Additional items will need to be added to the unit to better balance the weight of the load.

    A If you are unable to resolve an issue or need more information, please contact us.

     

  • What should I do if my washer is not starting?

    If your dishwasher is not starting, a couple of things to consider include:

      1. Your washer will perform a dry load sensing procedure to determine load size before adding water to the tub. If your model has status lights, the "sensing" indicator will be lit. This process may delay the washer from starting for a few seconds.
      2. Make sure you have not unintentionally activated the Delay Start option
      3. The wash cycle might be in a pause stage. This is normal, a pause occurs between the Wash and Spin cycles, with a longer pause occurring during the Soak cycle. With front load washers, normal pauses also occur as part of the reverse tumbling action. If the light next to the Start/Pause button is flashing, this may be an indication that the unit is paused. Press the Start/Pause button again to resume the cycle.
      4. The power cord may not be plugged in or the connection may be loose. Check that your washer’s plug fits tightly into the wall outlet. Note: Do not use an extension cord. The power to the washer may be greatly reduced and not allow your washer to perform properly.
      5. The lid may not be closed. For your safety, the washer will not operate when the lid is not closed properly.
      6. The water valves must be turned on and water available to the unit in order for the washer to start.
      7. Ensure the water pressure in your house is high enough for the unit to operate properly.

     

    If you are unable to resolve an issue or need more information, please contact us.

     

  • What should I do if my washer is draining slowly?

     

    If your washer is draining water slowly, check the following:

    • The drain hose. If it’s kinked, straighten it to improve water flow to the drain.
    • The drain. Be sure it’s clear and not clogged. (It needs to be able to eliminate 17 gallons of water per minute.)
    • The height of the standpipe. It cannot be more than 96 inches high.
    • The drain hose seal. If the drain hose has been taped (or sealed) into the standpipe, the seal should not be completely tight because the standpipe requires air for proper draining. If necessary, remove some of the tape on the seal to make an air path.
    • The drain hose fit. If it fits too tightly in the standpipe, create an air gap between the drain hose and the standpipe for proper draining. The standpipe needs to be at least 1 ¼ inches in diameter.
    • The amount of detergent. Using too much detergent can also inhibit draining.
    • The pump. It’s possible that your pump may be clogged. If you suspect this is the case, please call your authorized servicer.

     

  • What should I do if my washer is leaking water?

     

    If water is leaking from your washer, check the list below:

    • Is the drain clogged? If so, it will need to be cleaned; you may need to contact a plumber.
    • Is the drain hose restricted or out of the standpipe? If it is out of the standpipe, you will need to secure it. You can do this by bending the end to form a hook, placing the hooked end into the standpipe, and tying the hose to the standpipe or a faucet with a cable tie (one was supplied with the washer), strong filament tape or duct tape.
    • Are the fill-hose connections loose or cross-threaded at the faucet or washer? Check by realigning the threads, make sure that the rubber sealing washers are in good shape and seated properly, and tighten the hose connections. If they are loose, you might need to reinstall or replace the rubber sealing washers.
    • Are you using a non-HE detergent or too much detergent or do you have soft water? Using a non-HE detergent or using too much detergent in soft water can cause suds to overflow the washer. This may seem like a leak if the suds flow or drip onto the floor. To avoid this, use an HE detergent, and reduce the amount of detergent you use if your water is soft.

    If you are unable to resolve an issue or need more information, please contact us.

     

  • What should I do if the door of my washer won’t open?

     

    For your safety, the lid of a top load washer cannot be opened during the spin cycle. To open it, simply stop the washer and wait 1 to 3 minutes for the safety lock to open. 

    On a front load washer, the door will be locked during the entire wash cycle. Before tumbling starts, you can stop the washer and then wait for the water to drain off the window before opening the door. To open the door during the spin cycle, stop the washer and wait 1 to 3 minutes for the lock to release—do not force the door open.

     

  • How do I open the door if the unit is in the middle of a cycle?

     

    For your safety, your washer’s door will be locked during the entire Wash cycle. However, if you need to add a forgotten item to the washer anytime during the wash portion of the cycle, press Pause. The door will then unlock as long as the water level is safely below the door opening. When the door unlocks, open the door, add the item, close the door and press Start to resume the cycle. To stop the cycle, press Cancel.

    NOTE: If the cycle is interrupted during the Spin cycle, the door will not release until the tub has stopped spinning. DO NOT force the door open.

    If the water level is at or above the bottom of the door, to prevent water spilling on your floor the door will remain locked even if the cycle is paused or cancelled. To drain the unit, cancel the cycle and select the Rinse and Spin cycle, then select No Spin as the spin speed and deselect the Extra Rinse option. This will prompt the washer to simply drain the water from the drum, and then the cycle will end. Once the cycle is completed (in a couple of minutes), the door will unlock.

     

  • My washer produces a lot of suds. How can I reduce them?

     

    A number of things can increase the amount of suds produced when you wash a load of laundry, including:

      • Detergent amount. For optimum results, follow directions for the recommended amount of detergent, with adjustments for type and amount of soil, load size, and water hardness and temperature.
      • Soft water. You need less detergent when the water supply is naturally soft, or chemically or mechanically softened.
      • Detergent type. Your detergent should be compatible with your washer type. High efficiency (HE) detergents are recommended for Front Load Washers, and are formulated to reduce suds and ensure proper cleaning.
      • Pretreated items. Because pretreatment products remain on items that go in the wash, they can add to the suds normally produced by your detergent. When using these products, simply use less than the recommended amount of detergent.
      • Other laundry products. Products such as oxygen bleach can produce extra suds. Simply reduce the amount of detergent you use when you’re also using products such as an oxygen bleach.

    You can remove excess suds by stopping the washer and performing one of the following procedures:

      • Rewash the load in cold water without detergent and repeat, if necessary, until the final rinse water is clear.
      • Select the Rinse and Spin cycle, which will cause the unit to run a short cycle that will rinse the extra detergent from the load. If the suds are excessive, this may need to be done multiple times before the clothes are fully rinsed of the excessive detergent.

     

  • What causes detergent residue on fabric/clothing?

     

    Detergent residue is a white substance that resembles lint and can leave streaks on garments. It can be caused by any of the below:

    • Powder detergent that does not dissolve.
    • Using too little detergent.
    • Incomplete rinsing caused by an overloaded tub or drum.
    • Misuse of liquid fabric softener.
    • Hard water.

     

    Low water pressure.To remove detergent residue, rewash the items in the hottest water safe for the fabrics, using the recommended amount of detergent.

     

  • Can I do anything to help decrease wrinkles in permanent press items?

     

    For best results when washing permanent press items, follow these steps:

    • Use a warm-water wash to help relax wrinkles, and a cold-water rinse to reduce wrinkling during spin.
    • Remove items promptly when the cycle is complete.
    • Load the tub of a top load washer only as high as the top row of holes. In a Front Load washer, avoid packing items too tightly (the door should close easily).
    • Try selecting a cycle with a slower or shorter final spin.
    • Add liquid fabric softener to the final rinse water.

     

  • How do I winterize my Frigidaire Top Load Washer?

     

    If your washer is stored in an area where freezing can occur or moved in freezing temperatures, follow these winterizing instructions to prevent damage to your washer:

     

      1. Turn off the water supply faucets.
      2. Disconnect hoses from water supply and drain water from hoses.
      3. Plug electrical cord into a properly grounded electrical outlet.
      4. Add 4 gallons nontoxic recreational vehical (RV) antifreeze to empty washer tub. Close the lid.
      5. Select the Rinse & Spin cycle. Start the cycle and let the washer drain for 1 minute to drain out all the water. Not all of the RV antifreeze will be expelled.
      6. Stop the cycle, unplug electrical power cord, dry off tub interior and close the lid.
      7. Store washer in an upright position. 8) To remove antifreeze from washer after storage, run empty washer through a complete cycle using detergent. DO NOT add a washer load until empty load is complete.

     

  • What is the best way to preserve fabric color when washing?

     

    To avoid discolouration of fabrics, it helps to be aware of the following:

    • Undiluted liquid fabric softener can cause greasy stains. Rub any such stains with bar soap and then rewash the garment. Be sure to follow the instructions in your washer’s owner's guide for using fabric softener.
    • Graying or yellowing of fabric may result from using an inadequate amount of detergent, wash water temperature that is too low, or wash time that is too short.
    • Sort loads according to soil level. Use the recommended amount of detergent and the hottest water safe for the fabric.
    • To whiten or brighten items, use chlorine or non-chlorine bleach (if safe for the fabric) or a water conditioner.
    • Yellow or brown rust stains can be caused by iron or manganese in your water supply or in your water pipes or water heater, as well as by metal fasteners on items in the load. Flush rusty water from pipes by running water into a nearby sink for a few minutes before starting the washer. Drain your water heater occasionally and consider installing an iron filter in the water supply. Remove wet loads from the washer at the end of the cycle. If you do see rust stains, remove them with a rust remover safe for fabrics—NOT with chlorine bleach, which will intensify rust stains.
    • Because some fabric dyes are unstable and bleed easily, sort items carefully and wash some items separately. Follow care instructions on the fabric label.
    • Be aware that colour loss can be caused by ingredients found in common consumer products, such as chlorine bleach, acne medications, home permanent solutions, battery acid, household cleaners, antiperspirants, hair spray, beverages, shampoo, and toothpaste.
    • Dye transfer can occur when damp coloured items come in contact with each other before or after washing. Sort items carefully and wash some separately. Remove a wet load from the washer at the end of the cycle and dry it in the dryer, if possible.

     

 

 

Laundry Center FAQs

  • Where is my Laundry Center's model number?

     

    The model number of your Laundry Center can be found on the inside of the dryer door.

     

  • What does High Efficiency mean?

     

    Frigidaire High Efficiency Laundry Centers meet Department of Energy’s Energy Star guidelines and criteria to be labeled as High Efficiency. They use less water and energy by incorporating elements such as low-profile agitators and sensory technology. Learn more about Energy Star guidelines here.

     

  • Why won’t my Laundry Center turn on?

     

    • The electrical supply cord may not be properly installed. Ensure that power is coming from the outlet and the electrical supply cord fits tightly in the wall. Your Laundry Center should be on its own circuit breaker and not shared with any other outlets or appliances.  Note: Do not use an extension cord. Depending on the quality of the extension cord and the length, the power may be greatly reduced and not allow the washer to perform properly.
    • The door or lid of the washer is open. For your safety, the door or lid of your washer must be completely closed for the washer to start. 

     

  • Where is the agitator in my High Efficiency Laundry Center Washer?

     

    Frigidaire High Efficiency Laundry Centers have low-profile agitators that clean laundry in a different way than traditional washing machines. These high performance Laundry Centers with low-profile agitators are designed to use less water and energy while being gentle on your clothes. The low profile agitators also free up space for larger loads, making it easier to add and remove laundry.

     

  • Why does the water level seem low in my Laundry Center Washer?

     

    • Frigidaire High Efficiency Laundry Centers are designed to achieve excellent wash performance while using less water and energy. It is normal for the water level to appear lower than traditional washing machines.
    • For optimal water level, laundry must be added to the washer before starting the cycle. Frigidaire High Efficiency Laundry Centers rely on sensory technology to tune water levels and agitation cycles to your specific load size. 

     

  • After I press the start button, when will water fill the tub?

     

    With Frigidaire High Efficiency Laundry Centers, the first 2 minutes of the cycle are spent sensing the size of a load.  The water level, agitation intensity and vibration tuning are set based on the load size that is detected. Water will enter the tub once the sensory cycle is complete.

     

  • How can I fill my Laundry Center Washer with water before adding my laundry and detergent

     

    Always place your detergent and laundry in the tub first, before starting the cycles. Frigidaire High Efficiency Laundry Centers are designed to use less water and energy. To maximize efficiency, the first 2 minutes of the cycle are spent sensing the load. When the sensing cycle is complete, the optimal amount of water will be dispensed to achive efficient cleaning performance. 

     

  • How can I ensure detergent and PODS do not leave residue on my clothes?

     

    Be sure to add your detergent or POD to the bottom of the tub before adding your laundry. This will ensure that the chemicals are properly dissolved and mixed in the wash water. 

     

  • How do I add Liquid Fabric Softener to my Laundry Center Washer?

     

    • Most Frigidaire Laundry Center washers are equiped with liquid fabric softener dispensers. If  your unit has a dispenser, simply pour fabric softener into the dispenser and make sure the Fabric Softener button or dial is in the “ON” position.
    • If your washer does not have a fabric softener dispenser, you can use third-party products like PODS or fabric softener balls that are designed to automatically dispense fabric softener at the appropriate time.
    • Never pour fabric softener directly into the tub.  If liquid fabric softener touches clothes directly, it could leave a stain that can be very difficult to remove.
    • For best results, add fabric softener  before starting the washer.

     

  • What might cause my Laundry Center to vibrate?

     

    • Your Laundry Center may not be properly leveled or there may be shipping materials around the motor.  See the installation instructions for further information on how to level your Laundry Center and remove shipping materials.
    • Your unit may vibrate more than it should if your load is not properly detected during the sensing cycle. Placing your laundry in the washer tub before starting the cycle will ensure detection and reduce vibration.
    •  Your load may be out of balance. Shut off the washer, wait for the safety lock to release, and redistribute the clothes evenly in the tub. If the load remains out of balance, try adding one or two similar items and restart the washer.

     

  • How do I make sure the water temperature in my Laundry Center washer is correct?

     

    Note: High Efficiency Laundry Centers have controls that supply cooler water as a means to save energy. Water temperatures may seem cooler than traditional laundry centers. 

    • Check that the hookups from the wall are attached to the correct inlet valve on your machine. There is an H for Hot and C for Cold embossed on the back of the unit for each hookups.

    • Check that you have selected the appropriate temperature setting for your load. 

    • Measure hot water temperature at the washer or at a nearby faucet with a thermometer. It should read at least 120°F. If it does not, adjust your water heater.

     

  • What do I do if water is leaking from the back of my Laundry Center?

     

    • Ensure that your inlet hoses are properly tightened and that they have rubber grommets installed to seal againts the valve.
    • Ensure that you have both a cold and a hot inlet hose connected to the back of your Laundry Center. Using only a cold (or only a hot) supply hose will result in water backflow through the valve and onto the floor.
    • If your machine appears to be properly installed, you may contact us for additional assistance by calling 1 (800) 374-4432 or visit our Contact Us page to send us a message.

     

  • How do I pause or cancel a cycle?

     

    • To pause the washer during a cycle, press the cycle selector.  The unit will then stop what it is doing and unlock the lid when it is safe to reach inside the machine. To resume the cycle from where it left off, simply press the cycle selector again.
    • To cancel a cycle, press and hold the cycle selector for 10 seconds.
    • To restart a cycle from the beginning, cancel the current cycle, then press the cycle selector again to restart.

     

  • How long is the wash cycle on my Laundry Center?

     

    The length of the wash cycle can vary depending on a number of factors including which cycle is selected. Typically, the Normal Cycle will take 60-80 minutes.

     

  • How can I reduce the Wash cycle time?

     

    • Sorting your laundry into smaller loads will help decrease the cycle time. For small loads of 10 items or less, try using the Quick Wash cycle which only takes about 23-28 minutes, depending on load size.
    • Ensure that your load is balanced by adding your detergent and laundry in the tub first, before starting the cycles. In the event that your washer encounters an unbalanced load,  it will perform an extra rinse cycle to re-balance. This can add about 10-30 minutes to the cycle. See the FAQ on how to avoid out-of-balance problems.
    • Make sure the washer is getting the recommended water pressure. If your water pressure is low it can take longer for the tub to fill with water, which adds time to the wash cycle.  

     

  • What should I do if the washer on my Laundry Center Washer is not spinning?

     

    Ensure that your load is balanced.  See the FAQ on how to avoid Out-of-Balance conditions.

     

  • What should I do if the washer on my Laundry Center beeps twice and won't start?

     

    Double-check that the Laundry Center Washer lid is completely down. The washer will beep once and lock to begin the sensory cycle after the Start button is pressed.  

     

  • Why did my Laundry Center stop during a cycle and give three long beeps?

     

    • This indicates that your Laundry Center has encountered an error during the cycle.  Double-check that your machine has been installed properly by running through the checklist in the Installation Guide. 
    • If your machine appears to be properly installed, you may contact us for additional assistance by calling 1 (800) 374-4432 or visit our Contact Us page to send us a message.

     

  • How do I avoid Out-Of- Balance problems during the spin cycle?

     

    • If washing a single large item, like a pillow or a single pair of jeans, it can be difficult for the washer to balance during the spin cycle.  Adding 1 or 2 laundry items to the load will help to balance the weight during spin cycles.
    • In general, the more pieces of clothing in the load, the more likely it will be for the clothes to be evenly distributed, leading to a smooth, quiet spin.
    • If your unit has stopped due to an Out-of-Balance load, you can open the lid, rearrange the load to more evenly distribute the weight, then hit press the cycle selector to pick up where it left off.
    • In the event that your washer has trouble balancing a load it will perform an extra rinse cycle to re-balance. This can add about 10-30 minutes to the cycle.

     

  • Do I have to use High Efficiency (HE) rated detergents in my Laundry Center?

     

    We strongly recommend that you use HE-rated detergent. Frigidaire Laundry Centers are High Efficiency machines that use significantly less water than traditional washing machines. HE- rated detergents are designed for lower water levels. 

     

  • How do I make sure the drying temperature in my Laundry Center Dryer is correct?

     

    • Check that you have selected the appropriate temperature setting for your load.
    • Check that you dryer has proper ventilation. Please refer to the installation instructions for further information.

     

  • How can I reduce the dry cycle time on my Laundry Center Dryer?

     

    • Clean the lint screen after every use. You should also check the exhaust duct to ensure it is free from clogs.  
    • Make sure you have a proper load size in the dryer. If your load is too big or too small, it will take longer for your clothes to dry.
    • Drying times may be increased in areas with high humidity. You can use a dehumidifier near the dryer if needed. 

     

 

 

Dryer FAQs

  • What are the advantages of a Frigidaire Dryer?

     

    Frigidaire Dryers have amazing features that allow you to effortlessly keep up with your family’s wardrobe changes. The large capacity and fast dry times of our newer models save on energy use and time.

     

  • Where can I locate my model and serial number?

     

    The model number and serial number are located on a sticker that you’ll see in the interior space of the unit when the door is open, depending on the model.

    Don’t forget to register your Frigidaire product. Once you have registered, you will receive useful information including easy access to your warranty and product care tips.

    Download the Complete Owner’s Guide on the Owner Support page for additional information on your product.

     

     

  • What are the benefits of registering my Frigidaire product?

     

    Once you have registered, you will receive useful information including easy access to your warranty and product care tips.

    To register your product you will need your model and serial number, which can be located on the inside of the door or door well, depending on the model. You will also need to provide the date of purchase as shown on your receipt. It’s always a good idea to save this information.

    You can also send your product registration card in the mail. If you have any questions, please contact Frigidaire at 1-800-374-4432.

     

  • What are Pedestal Drawers and what are the benefits of using them?

     

    Frigidaire Pedestal Drawers can help you organize your entire laundry room. They’re perfect for storing laundry supplies, extra towels, cleaning supplies and more. They can also ensure your washer is at the optimal height for loading and unloading.

    If pedestal drawers won’t work in your laundry room, you may also consider using a stacking kit.

     

  • How can I tell if my unit has reversible doors?

     

    If your unit has reversible doors, it will be listed as a feature on our website.  Or you can check your model here or find it in your Installation Guide, which is also available online. 

     

     

     

  • What does Energy Star qualified mean and how can I tell if it applies to my unit?

     

    Products that are Energy Star qualified are equivalent to or better than standard products, with one important difference: they use less energy. To earn the Energy Star rating, products must meet strict energy efficiency criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. These products can help save money on your electricity bill and protect the environment by reducing harmful emissions from power plants, as well as providing all the features and quality you expect.

    When shopping for an appliance, it’s easy to recognize the Energy Star label that identifies qualified products. This label signifies that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their product’s test results on the Energy Star label. The label will tell you about the product’s efficiency level, including approximately how much energy the appliance uses, its average annual operating cost and how its energy use compares with that of similar products.

    For more information, click here.

     

  • How do I select my Options?

     

    Frigidaire Dryers come with a variety of dry options. Your Complete Owner’s Guide will give you more information on those applicable to your model.

     

  • How often do I need to clean my dryer or the lint screen/filter to optimize my drying performance?

     

    It’s important to clean the lint screen/filter before or after drying each load of laundry.  Excessive lint buildup can block the flow of air and hinder the drying performance.

    It’s also a good idea to regularly inspect and clean the entire outdoor exhaust and venting every 18 months. You can also wash the lint screen in warm, soapy water to remove any residue, and then dry it thoroughly before replacing.

     

     

     

  • What should I do if my dryer does not start?

     

    If your dryer does not start, it might be due to one of the following reasons:

      • The start button needs to be pushed or turned for long enough to engage. Push or turn the start button and hold it for two seconds.
      • The cycle selector knob is not quite at the start position. To be sure it’s correctly positioned, simply turn the knob until the indicator is a little further into the cycle.
      • The dryer door is open. The door must be completely closed for the dryer to run.
      • The power cord may not be plugged in, or the connection may be loose. Check to be sure the plug fits tightly into the wall outlet. Note: Do not use an extension cord.
      • A fuse is blown in your home, or a circuit breaker tripped. If this is the case, reset the circuit breaker or replace the fuse (but do not increase the fuse capacity).

    If you have an overloaded circuit, contact a qualified electrician to correct it. If you are unable to resolve an issue or need more information, please contact us.

     

  • Can I do anything to help decrease wrinkles in my clothes?

     

    If you have a Ready Steam Dryer, its advanced technology will remove wrinkles and freshen clothes. You can also select the "Add Steam” option with many cycles. Depending on your model, you may want to use the “Wrinkle Release” or “Extended Tumble” options.

    In general, for best results when drying your clothes, follow these simple steps:

    • Do not overload your dryer. Clothes need room to tumble freely.
    • Select the appropriate cycle setting and temperature based on your fabric care labels.
    • Select More Dry for loads that need more time, and Less Dry if you want the load to be damp dry for ironing.
    • Remove items from the dryer when the cycle is done. As soon as the cycle is complete, hang or fold your items. To remove wrinkles from clean, dry clothes, select “Instant Refresh” cycle (available on some models) or tumble them on low heat for 10 or 15 minutes.
    • When using fabric softener / dryer sheets, please refer to your Complete Owner’s Guide (not recommended with steam options).

     

  • Is it normal for my dryer to make sounds or noises?

     

    Belt buckles or other metal fasteners on items being dried may cause rattling or clanking sounds. You can fasten these items or turn garments inside out to reduce the sounds.

    Rattling or clanking sounds may also be caused by foreign objects (such as coins) in the drum. If you think this is the issue, stop the dryer and check for any objects in the drum. If none are present and the sounds continue, we recommend running an empty load to see if the noise continues. This will allow you to determine if the noise is coming from the unit or an article that was being dried. If the noise is still present during the empty load, please contact us.

    The normal operating sounds of a dryer are listed in your Complete Owner’s Guide and include:

    • Water Value (steam models only)
    • Suspension Rollers
    • Air Flow System
    • Gas Value (gas models only)
    • Gas Burner (gas models only)

    If you are unable to resolve an issue or need more information, please contact us.

     

  • My dryer takes a long time to dry a load of clothes. Can I do anything about this?

     

    If your dryer seems to be taking too long to dry your load, check the following

    • Clean the lint screen after every use. You can also periodically wash the lint screen in warm, soapy water to remove any residue, and then dry it thoroughly before replacing. Note: Do not operate the dryer without the lint screen in place, as this could damage it.
    • Check the cycle or temperature setting. If the Air Fluff cycle or temperature is selected, the dryer will tumble without heat. Generally you’ll want to select low or medium heat, and the Normal Dry setting. Select More Dry for loads requiring more time. A medium or low heat setting is safe for permanent press, delicate, and knit items, but will require longer drying periods.
    • Do not dry a load that’s too big or too small. If your dryer is overloaded or too empty, it will take longer to dry your clothes. Items need room to tumble freely in order to dry well, and you also need enough items in the drum for proper tumbling.
    • Sort the items you’re drying. Dry items of similar fabric and weight in the same load.
    • Take humidity into account. Drying times will be longer in areas where humidity is high. You can use a dehumidifier near the dryer if needed.
    • Check the dryer’s moisture sensor bars. To locate the moisture sensor bars, please refer to your Complete Owner’s Guide. Fabric softener sheets can leave a residue on the moisture sensor bars in the dryer, which can inhibit their ability to accurately sense wet clothes. Remove the residue by wiping the moisture sensor bars with rubbing alcohol.
    • Check for adequate ventilation. If your dryer is installed in a closet or under a counter, it might not be getting the ventilation needed for proper drying.
    • Check and clean the exhaust duct. Be sure the exhaust duct is not clogged. If the problem persists, consider having it cleaned by an authorized service provider. Note: To avoid the risk of carbon monoxide poisoning, never operate a gas dryer without an exhaust duct that vents outdoors.
    • Be sure the exhaust hood isn’t blocked. Use an approved vent hood with a swing-out damper that opens when the dryer is in operation and closes automatically when the dryer stops. Do not attach a screen over the vent hood opening, and maintain a minimum clearance of 12 inches between the bottom of the vent hood and the ground.
    • Be sure you’re connected to a 240-volt circuit. Using 208-volt can increase drying times. Refer to the Installation Instructions.

    If you are unable to resolve an issue or need more information, please contact us.

     

  • My dryer is running, but does not seem to be heating. What should I do?

     

    There are two house circuits or fuses in an electric dryer's circuit. If one of these is tripped or blown, the drum may turn but the heater will not operate. If this is the case, you’ll need to reset the circuit breaker or replace the house fuse.

    Additionally, you can check the following:

    • Cycle or temperature setting. Check the cycle selector—if the Air Fluff cycle or temperature is selected, the dryer will tumble without heat.
    • Outlet wiring. Have a qualified electrician verify that the voltage being supplied is correct at 240v.
    • Gas supply valve (for gas models only). Be sure the gas supply valve to gas dryer is open. (See Installation Instructions for details).
    • Gas supply tank (for gas models only). If you have a gas dryer and your LP gas tank is empty, refill or replace the tank. If there has been an interruption in the natural gas supply, call your natural gas company.
    • Air supply around a gas dryer. The dryer needs space around it for proper ventilation to support the gas burner. Do not stack or place laundry or rugs against the front or back of the dryer. To install a dryer in a closet or alcove, please refer to the Installation Instructions.

    If you are unable to resolve an issue or need more information, please contact us.

     

  • What should I do if my dryer stops operating?

     

    If your dryer isn’t operating, it might be because:

    • The motor is overheated. Overloading the dryer can cause its motor to overheat. If this is the case, allow the motor to cool down for 30 minutes. You might need to reduce the size of the load—the average washer load will fill the dryer drum 1/3 to 1/2 full. If letting the motor cool down and reducing the load size does not resolve the issue, contact your authorized service provider.
    • The thermal limiter switch is activated. On electric dryers, a thermal limiter switch automatically turns off the motor in the unlikely event of an overheated situation. If this is the case, you’ll need to contact a service provider to replace the thermal limiter switch.

    If you are unable to resolve an issue or need more information, please contact us.

     

  • My clothes seem to be over-dried. How can I prevent this?

     

    To prevent over drying of clothes, simply be sure to select the appropriate cycle and temperature setting. Try using the Auto Dry cycle instead of a Timed Dry cycle, and follow care instructions on the fabric labels.

     

  • What can cause greasy marks on items that have been dried?

     

    Sometimes fabric softener sheets added to the dryer can cause a greasy mark on fabrics. For best results, follow these suggestions:

      • Place the fabric softener sheet on top of the load at the start of the cycle.
      • Do not add a softener sheet to a warm load.
      • Discard the softener sheet after each cycle.
      • Do not use fabric softener on children's sleepwear or other garments labeled flame resistant—it may reduce flame resistance.

    To remove any fabric softener stains, rub them with bar soap and rewash them in warm water.

     

 

 

Iron FAQs

  • How long does it take for my iron to heat up?

     

    In general, your iron will heat up in about two minutes. The “Wait” and “Ready” indicators will let you know when your iron has reached the appropriate temperature for the fabric type you selected.

     

  • When my iron has gone into the standby safety mode, how do I resume normal use?

     

    When your iron is in the standby safety mode, simply press one of the fabric selector buttons (+/-) to start using it again.

     

  • How do I clean my iron?

     

    Wipe the bottom of your iron with a soft, damp cloth to clean it. To avoid damaging the finish, please do not use abrasive cleansers, a scouring pad, or vinegar to clean the bottom of your iron.

     

  • How often should I use the self-clean function on my iron?

     

    We recommend you use the self-clean function once a month.

     

  • Can I use my iron to steam my clothes?

     

    Yes, your iron can be used for vertical steaming. Just please don’t steam clothes while they are being worn by someone.