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Washer FAQs

  • Where can I find my washer’s model and serial number?

     

    The location of your model/serial number may vary, but it’s most commonly found along the back of the tub opening under the washer lid.

     

  • What are the benefits of registering my Frigidaire products?

     

    Once you have registered, you will receive useful information including easy access to your warranty and product care tips.

    To register your product you will need your model and serial number and date of purchase as shown on your receipt.

    You can register online You can also drop your product registration card in the mail. If you have any questions, please contact Frigidaire at 1-800-374-4432 or open the Live Chat icon to the right of your screen.

     

  • How can I improve the washing performance of my Frigidaire Top Load washer?

     

    For descriptions of each cycle settings and options…and when best to use, check out your Owner’s manual for more information.

    You will also easily find stain removal suggestions and solutions to common washing inquiries such as residue, wrinkling, etc.

     

  • What detergent is best to use with my Frigidaire Top Load Washer?

     

    For best results, use a high-efficiency detergent because they are designed for top load washers like yours, which use less water. High-efficiency detergents are also formulated to reduce soap suds and ensure proper cleaning.

    Non high-efficiency detergents may cause excessive soap suds and result in detergent residue on your clothing at the end of the cycle.

    For powder detergent: Remove the Main Wash - Liquid Only cup from your dispenser and add the powder detergent directly to the Main Wash detergent chamber.

    For liquid detergent: Add the detergent to the Main Wash – Liquid Only cup in your dispenser. Do not exceed the MAX fill line.

    For detergent packs: Place the pack directly into the washer tub BEFORE placing your laundry into the washer. This will help mix the detergent into the water. Do not place the pack in the detergent dispenser as the gel coating may cause the detergent drawer to become clogged.

    NOTE: Follow the detergent manufacturer’s directions. The amount required depends on the type of detergent, load size and soil level, and water hardness.

     

  • How do I use my display or select cycles on my Frigidaire Top Load washer?

     

    Once you have loaded your washer and closed the lid, press the POWER button to turn on your appliance. Then, turn the cycle selector in either direction to scroll to your desired cycle. In some models the indicator for your selected cycle will be illuminated. Based on the cycle selected, the estimated cycle time, wash temperature, soil level and options associated with the cycle chosen may also illuminate. After making your selections, press START to begin.

    In most models: To change your cycle, settings or options once the load has started, you will need to press the POWER button before selecting new ones. Simply turning the cycle selector will not change the selection. If changes are attempted after the cycle starts, the lights will flash and a signal will beep.

    TIP: For descriptions of each cycle, setting and option…and when best to use, check out your Owner’s manual for more information.

     

  • How to change the options on my Frigidaire Top Load washer?

     

    To change the options, press the TEMP and SOIL level buttons to scroll to the desired settings. If you chose to deselect an Option just press the button for that Option until it is no longer illuminated on your display.

    In most models: To change your cycle, settings or options once the load has started, you will need to press the POWER button before selecting new ones. Simply turning the cycle selector will not change the selection. If changes are attempted after the cycle starts, the lights will flash and a signal will beep.

     

  • What is Max Fill and how do I use it on my Frigidaire Top Load washer?

     

    Max Fill is an option available on some models for loads that require extra washer. Pressing the Max Fill button adds the maximum amount of water possible, and will increase the cycle duration time. The Max Fill feature is not recommended for regular use but rather special instances. The Max Fill feature is also not available with all cycles.

     

  • How do I add a forgotten item to the load in my Frigidaire Top Load washer?

     

    If you need to add a forgotten item to your laundry load, press the PAUSE button to pause the cycle. After you hear the lid lock release, lift the lid and add the item. Close the lid and press START again to continue.

     

  • How do I care and clean my Frigidaire Top Load washer?

     

    It’s pretty easy to take care of your Frigidaire Top Load washer. Here are some quick tips to get you started:

    • To prevent odors, promptly remove clothing from the washer.
    • Use a damp cloth or mild soap and water to clean the top and sides of the washer. Be sure to avoid moisture build-up.
    • When possible, to help prevent odors and humidity accumulation, leave the lid open for a little bit of time or when not in use.
    • When washing heavily soiled items, shake or brush off excess dirt or sand before putting in the washer. A dirty residue may remain in the tub, simply wipe it with a non-abrasive household cleaner, and then use the RINSE ONLY cycle.
    • • To clean and freshen the washer tub, most models have a Tub Clean cycle (or System clean / Clean Washer). For best results, perform the Tub Clean cycle once a month or every 50 wash loads – depending on your model. Check out your Owner’s manual for more information.

     

  • Can I use Fabric Softener in my Frigidaire Top Load washer?

     

    If desired, you can add liquid fabric softener if your washer has the fabric softener dispenser. Remember to follow the fabric softener label instructions by the manufacturer. DO NOT use powder detergent in this dispenser. DO NOT fill above the maximum fill line. You must select the fabric softener option on your display.

    If you experience fabric softener build-up in the dispenser, simply use hot water to clean.

    Refer to your Owner’s manual if you need more information.

     

  • Can I use Detergent Boosters with my Frigidaire Top Load Washer?

     

    Yes, you can! Detergent Boosters or enzyme products may be added with your detergent

     

  • What may cause my washer to vibrate?

     

    If your Frigidaire Top Load washer was recently installed, here are a few things to check if your washer is vibrating:

    • The washer needs to be resting firmly on the floor. Check to ensure it is level (both front to back and side to side), with each washer leg placed solidly on the floor. You can adjust the leveling legs by simply turning the legs slightly in or out until the washer is firmly on the floor, then tight the lock nuts. TIP: Leveling legs should not extend more than ½ inch below the washer bottom.
    • The washer needs to be installed on a sturdy, hard floor. It is not recommended that you install the washer on carpeting.
    • Shipping materials may not have been removed during the installation. Check your Installation instructions for more information.

    The laundry load may be off balance. Turn the power off and wait for the lid to unlock. Redistribute the clothes evenly in the washer. TIP: If the load remains out of balance, simply add one or two similar items to the load – especially if it’s a smaller load - and restart the washer.

    If you are unable to resolve an issue or need more information, please contact us.

     

  • Is it normal for my washer to make sounds or noises?

     

    It is normal for a heavy wash load to occasionally produce a thumping sound at the beginning of the Spin cycle. Belt buckles or other metal fasteners on items being washed may cause rattling or clanking sounds, too. You can fasten these items or turn garments inside out to reduce the sounds. 

    Rattling or clanking may also be caused by foreign objects (such as coins) in the drum. If you think this is the cause, stop the washer and check for any objects in the drum. If none are present and the sound continues, we recommend running an empty load to see if the noise persists. This will allow you to determine if the noise is coming from the unit or an article that was being washed. If the noise is still present during the empty load, please contact us.

     

  • What should I do if my washer does not start?

     

    If your washer does not start, check the following:

    • Ensure the washer is level
    • Don’t forget to press the START button after making your selections. If the washer is left on for more than 10 minutes without pressing the START button, the washer will automatically turn off and you will need to start over making your selections.
    • Make sure you have not unintentionally activated the Delay Start option.
    • The wash cycle might be in a pause stage. This is normal, a pause occurs between the Wash and Spin cycles, with a longer pause occurring during the Soak cycle.
    • The lid may not be completely closed. For your safety, the washer will not operate when the lid is not closed properly.
    • The power cord may not be plugged in or the connection may be loose. Check that your washer’s plug fits tightly into the wall outlet. Note: Do not use an extension cord. The power to the washer may be greatly reduced and not allow your washer to perform properly.
    • The water valves must be turned on and water available to the unit.
    • Ensure the water pressure in your house is high enough for the unit to operate properly.
    • A fuse may be blown in your home, or a circuit breaker tripped. If this is the case, reset the circuit breaker or replace the fuse (but do not increase the fuse capacity). If you have an overloaded circuit, please contact a qualified electrician.

    If you are unable to resolve an issue or need more information, please contact us.

     

  • The water level in my Frigidaire Top Load washer does not cover my laundry load. Is this normal?

     

    High-efficiency washers are designed to use less water and energy. It is perfectly normal for the water level to appear lower than what you may have experienced with an older top load washer. Most Frigidaire Top Load Washers rely on sensory technology and will determine the proper water level for each load – water will enter the tub once the sensory cycle is complete (this may take a few minutes).

    For laundry loads needing extra water, some Frigidaire Top Washers have the Max Fill feature. Pressing the Max Fill button adds the maximum amount of water possible, and will increase the duration of the cycle time. The Max Fill feature is not recommended for regular day-to-day use but more on an as needed basis.

     

  • What should I do if my Frigidaire Top Load washer is not filling with water properly?

     

    High-efficiency washers are designed to use less water and energy. It is perfectly normal for the water level to appear lower than what you may have experienced with an older top load washer. Most Frigidaire Top Load Washers rely on sensory technology and will determine the proper water level for each load – water will enter the tub once the sensory cycle is complete (this may take a few minutes).

    If water is flowing to your washer slowly or isn’t flowing in at all, you might find a solution by checking the following:

      1. Hot and cold water faucets. Be sure your water supply faucets are completely open.
      2. Washer-fill hoses. Check your water hoses to see if they might be kinked. If so, simply straighten the hoses.
      3. Water pressure. Your washer needs sufficient water pressure to fill. Check to see if water is being used elsewhere in your home such as shower, bath and dishwasher while the washer is trying to fill.
      4. Washer lid. Make sure the lid is completely closed. Your washer will not operate with the lid open.
      5. Filter on water valve.If the filter screens on your water valve are clogged, turn off your water faucets and remove the hoses from the valve connections. Clean the filter screens and then reconnect the hoses; turn on the water.
      6. Drain hose standpipe.Check to ensure the drain hose standpipe is at the correct height – it must be a minimum of 36” high to prevent siphoning. Refer to your Installation instructions for more information.
      7. For laundry loads needing extra water, some Frigidaire Top Washers have the Max Fill feature. Pressing the Max Fill button adds the maximum amount of water possible, and will increase the duration of the cycle time. The Max Fill feature is not recommended for regular day-to-day use but more on an as needed basis. If you are unable to resolve an issue or need more information, please
    contact us.

     

  • What should I do if my washer is not spinning?

     

    If your load is out of balance, it may prevent the washer from spinning. Rearrange the items in your load to allow proper spinning, possibly adding one or two similar items to help balance the load.

    A If the load is comprised of items that cannot be distributed around the drum, such as a single pillow or stuffed animal, the washer will not spin. Additional items will need to be added to the unit to better balance the weight of the load.

    A If you are unable to resolve an issue or need more information, please contact us.

     

  • What should I do if my washer is draining slowly?

     

    There are few items to check if you experience drainage issues with your Frigidaire Top Load washer especially if it was recently installed.

    • Check the drain hose – if it’s kinked, straighten it to improve the water flow to the drain.
    • Be sure the drain is clear and not clogged.
    • The standpipe cannot be more than 96 inches high.
    • If the drain hose has been taped (or sealed) into the standpipe, the seal should not be completely tight because the standpipe requires air for proper draining. You may need to remove some of the tape on the seal to make an air path.
    • Make sure the drain hose isn’t fitted too tightly in the standpipe. The standpipe needs to be at least 1 ¼ inches in diameter.
    • If you suspect your pump is clogged – you may need to contact service.


    Did you know…using too much laundry detergent can inhibit draining? Always use the recommended amount of detergent and do not fill any compartment in your dispenser beyond the maximum amount line.

     

  • What should I do if my Frigidaire Top Load washer is leaking?

     

    If water is leaking from your washer, check the list below:

    • Is the drain clogged? If so, it will need to be cleaned; you may need to contact a plumber.
    • Is the drain hose restricted or out of the standpipe? If it is out of the standpipe, you will need to secure it. You can do this by bending the end to form a hook, placing the hooked end into the standpipe, and tying the hose to the standpipe or a faucet with a cable tie (one was supplied with the washer), strong filament tape or duct tape.
    • Are the fill-hose connections loose or cross-threaded at the faucet or washer? Check by realigning the threads, make sure that the rubber sealing washers are in good shape and seated properly, and tighten the hose connections. If they are loose, you might need to reinstall or replace the rubber sealing washers.
    • Are you using a non-high-efficiency detergent or too much detergent or do you have soft water? Using a non-high-efficiency detergent or using too much detergent in soft water can cause suds to overflow the washer. This may seem like a leak if the suds flow or drip onto the floor. To avoid this, use an high-efficiency detergent, and reduce the amount of detergent you use if your water is soft.


    If you are unable to resolve an issue or need more information, please contact us.

     

  • What should I do if my Frigidaire Top Load washer lid will not open?

     

    For your safety, the lid on a Frigidaire Top Load washer cannot be opened during the Spin cycle. To open it, simply stop the washer and wait 1 to 3 minutes for the safety lock to release. If you are unable to resolve an issue or need more information, please contact us. .

     

 

 

Laundry Center FAQs

          • Where can I find my model and serial number?

             

            The location of your model / serial number may vary, but it’s most commonly found along the rim of the dryer door.

             

          • What are the benefits of registering my Frigidaire products?

             

            Once you have registered, you’ll receive Frigidaire e-newsletters filled with product tips and useful information. You will also have easy access to your warranty information and product care tips. To register your product, you will need your Model and Serial number and date of purchase as shown on your receipt. You can register on-line. You can also drop your product registration card in the mail. If you have any questions, please contact Frigidaire at 800-374-4432 or open the Live Chat Icon to the right of your screen.

             

          • What does High Efficiency mean?

             

            Frigidaire High-Efficiency Laundry Centers use less water and energy by incorporating elements such as low-profile agitators and sensory technology.

             

          • Where is the agitator in my High Efficiency Laundry Center Washer?

             

            Frigidaire Laundry Centers have low-profile agitators that clean laundry in a different way than traditional washing machines. These high performance washers are designed to use less water and energy while being gentle on your clothes. The low profile agitators also free up space for larger loads, making it easier to add and remove laundry.

             

          • How can I improve the washing performance of my Frigidaire Laundry Center?

             

            For descriptions of each cycle settings and options…and when best to use, check out your Owner’s manual for more information.

            You will also easily find stain removal suggestions and solutions to common washing inquiries such as residue, wrinkling, etc..

             

          • How can I improve the drying performance of my Frigidaire Laundry Center?

             

            For descriptions of each cycle settings and options…and when best to use, check out your Owner’s manual for more information.

            Always remember to check that the lint filter is clean and in place!

            Load items loosely. The average wet load will fill the dryer drum 1/3 to 1/2 full. Items need room to tumble freely for even drying and less wrinkling.

            TIP: If drying a single large or bulky item, such as a comforter, remove the item part way through the cycle and turn it “inside out” to maximize drying effectiveness. Place the item back in the dryer and re-start cycle.

            You will also easily find solutions to common drying inquiries such as piling, shrinking and wrinkling.

             

          • What detergent is best to use with my Frigidaire Laundry Center?

             

            For best results, use a high-efficiency detergent because they are designed for Frigidaire Laundry Centers like yours, which use less water. They are also formulated to reduce soap suds and ensure proper cleaning.

            For powder, liquid, or detergent packs - Simply, add your detergent directly into the wash tub BEFORE adding your laundry – this will help mix the detergent into the water. The amount of detergent depends on the type of detergent you are using, load size, and water hardness.

            If using liquid bleach - add the bleach to the compartment located in the left front corner under the washer lid and then add 1 cup of water to flush the dispenser. It is not recommended to put powdered bleach in the bleach compartment but rather add it directly to the wash tub BEFORE adding your laundry.

            You can use fabric softener with your laundry center by following these simple steps:

            • If your laundry center is equipped with a dispenser, add the fabric softener into the dispenser compartment labeled Fabric Softener and select the Fabric Softener button.
            • If you do not have a dispenser, you can 1) add diluted fabric softener to the final rinse or 2) use a fabric softener dispensing ball.



            If you choose to use other wash products such as water conditioners, detergent boosters, and enzyme products – just simply place them directly in the wash tub with your detergent BEFORE adding your laundry.

            Always refer to your detergent and/or bleach manufacturer’s instructions for proper dosage.

             

          • Can I use fabric softener with my Frigidaire Laundry Center?

             

            Of course! You can use fabric softener with your laundry center by following these simple steps:

            • If your laundry center is equipped with a dispenser, add the fabric softener into the dispenser compartment labeled Fabric Softener and select the Fabric Softener button.
            • If you do not have a dispenser, you can 1) add diluted fabric softener to the final rinse or 2) use a fabric softener dispensing ball.



            If you choose to use other wash products such as water conditioners, detergent boosters, and enzyme products – just simply place them directly in the wash tub with your detergent BEFORE adding your laundry.

            Always refer to your detergent and/or bleach manufacturer’s instructions for proper dosage.

             

          • Can I use bleach with my Frigidaire Laundry Center?

             

            Yes, you can! If using liquid bleach – add the bleach to the compartment located in the left front corner under the washer lid and then add 1 cup of water to flush the dispenser. It is not recommended to put powdered bleach in the bleach compartment but rather add it directly to the wash tub BEFORE adding your laundry.

             

          • Can I use Detergent Boosters with my Frigidaire Laundry Center?

             

            Yes, you can! If using liquid bleach – add the bleach to the compartment located in the left front corner under the washer lid and then add 1 cup of water to flush the dispenser. It is not recommended to put powdered bleach in the bleach compartment but rather add it directly to the wash tub BEFORE adding your laundry.

             

          • How do I use my display or select cycles on my Frigidaire Laundry Center?

             

            Getting to know your Frigidaire Laundry Center is pretty simple! First, once you have loaded your washer or dryer and closed the lid/door, turn the cycle selector in either direction to scroll to your desired cycle. In some models the indicator for your selection will be illuminated.

            For the washer: You are now ready to press the WASH TEMP button to cycle through wash water temperatures until the desired temperature is selected. Press the WATER LEVEL button to select your wash water level. And finally, press START/PAUSE to begin. Your laundry center may beep. You may also hear your lid lock on the washer with a click sound.

            For the dryer: You are now ready to select the temperature setting most suitable for your load. And then, press START/PAUSE to begin.

            If you need to add a forgotten item to your laundry load, press the START/PAUSE button to pause the cycle – you may hear a beep. Wait for the washer tub or dryer drum to stop and the lid lock to release (if you are adding to your washer). Add the item and then close the washer lid or dryer door and press START/PAUSE again to continue.

            TIP: If you need to change your settings after the cycle has started, you will need to CANCEL the wash or dry cycle. You may hear a beep, wait for the washer tub or dryer drum to come to a stop and the lid lock to disengage (on your washer). You can then re-select your cycle, wash or dry temp and/or water level. Don’t forget to press START/PAUSE once you are ready to begin.

            NOTE: For descriptions of each cycle and settings on your Frigidaire Laundry Center…and when best to use, your Owner’s manual has more information.

             

          • What is Max Fill and how do I use it on my Frigidaire Laundry Center?

             

            Max Fill is an option available on some models for loads that require extra washer. Pressing the Max Fill button adds the maximum amount of water possible, and will increase the cycle duration time. The Max Fill feature is not recommended for regular use but rather special instances. The Max Fill feature is also not available with all cycles.

             

          • How do I add a forgotten item to the load in my Frigidaire Top Load washer?

             

            If you need to add a forgotten item to your laundry load, press the START/PAUSE button to pause the cycle – you may hear a beep. Wait for the washer tub or dryer drum to stop and the lid lock to release (if you are adding to your washer). Add the item and then close the washer lid or dryer door and press START/PAUSE again to continue.

             

          • What should I do if I need to cancel or change my settings once my Frigidaire Laundry Center has already started?

             

            If you need to change your settings after the cycle has started, you will need to CANCEL the wash or dry cycle. You may hear a beep, wait for the washer tub or dryer drum to come to a stop and the lid lock to disengage (on your washer). You can then re-select your cycle, wash or dry temp and/or water level. Press START/PAUSE once you are ready to begin.

             

          • How do I care and clean my Frigidaire Laundry Center?

             

            For the washer:
            • To prevent odors, remove clothing from the washer promptly.
            • Feel free to use a damp cloth or mild soap and water to clean the top and sides of the laundry center. Be sure to avoid hard, gritty or abrasive cleanser.
            • Dry the washer top, the area around the lid opening and the underside of the lid to prevent often to avoid moisture build-up.
            • When possible, to help prevent odors and humidity accumulation, leave the lid open for a little bit of time or when not in use.
            • When washing heavily soiled items, shake or brush off excess dirt or sand before putting in the washer. A dirty residue may remain in the tub, simply wipe it with a non-abrasive household cleaner, and then use the RINSE ONLY cycle.


            For the dryer:
            • Clean the lint filter after every load. Lint build-up on the filter restricts air flow, which causes longer drying times.
            • Occasionally a waxy build-up may form on the lint filter from using dryer-added fabric softener sheets. Simply wash the filter with warm, soapy water. Dry the filter thoroughly and put back in the dryer. DO NOT use the dryer without the lint filter in place.
            • Every 18 months, it is recommended to have a qualified service personnel clean the dryer cabinet interior and exhaust duct. These areas can collect lint and dust over time. An excessive amount of lint build-up can result in reduced drying performance.

             

          • What might cause my Laundry Center to vibrate?

             

            If your Frigidaire Laundry Center was recently installed, here are a few tips that may address your issue:
            • The laundry center needs to be resting firmly on the floor. Check to ensure it is level (both front to back and side to side), with each leveling leg placed solidly on the floor. You can adjust the leveling legs by simply turning the legs slightly in or out until the laundry center is firmly on the floor, then tight the lock nuts. TIP: Leveling legs should not extend more than ½ inch below the laundry center bottom.
            • Shipping materials may not have been removed during the installation. Check your Installation instructions for more information.
            • The load may be off balance. Press START/PAUSE and wait for the washer lid to unlock. Redistribute the clothes evenly in the washer. TIP: If the load remains out of balance, simply add one or two similar items to the load – especially if it’s a smaller load - and restart the washer.


            If you are unable to resolve an issue or need more information, please contact us.

             

          • Is it normal for my Frigidaire Laundry Center to make sounds or noises?

             

            Some noises are perfectly normal with your Frigidaire Laundry Center.

            • When the lid lock becomes engaged or disengaged, you will hear a double click sound – just locking the lid.
            • Heavier loads occasionally cause a thumping sound at the beginning of the spin cycle – no worries!
            • Check for belt buckles or other fasteners on clothing items being washed or dried that may cause rattling or clanking sounds. TIP: Fasten these items or turn your clothing inside out to reduce sounds.
            • Check the pockets! Rattling and clanking can also be caused by loose or foreign objects such as coins in the washer tub or dryer drum.
            • Simply stop the washer or dryer and check for any objects. If you don’t find anything and the noises continue, try running an empty load to see if the noise persists. This will allow you to determine if the noise is coming from the washer, dryer or an article of clothing.


            Specifically for your dryer:
            • The dryer drum is supported by a set of suspension rollers. At times there may be a thumping or rolling sound when the dryer starts. This may happen if the dryer has not been in use for a period time, or after a heavy load has remained in the dryer drum for an extended period time. The noise should go away as the dryer operates.
            • Your dryer is equipped with a high volume air handling system. In some cases there may be sounds associated with air movement throughout the dryer, including the air duct, blower, and exhaust system. This is normal and can vary with the load size.
            • For Gas models: You may hear a clicking sound during operation as the valve opens and closes to control the gas flow.
            • For Gas models: When the gas burner is operating, there may be sounds generated as the air flow mixes with the gas flame. This noise is normal and will only occur when the gas is ignited.


            If you are unable to resolve an issue or need more information, please contact us.

             

          • What should I do if my Frigidaire Laundry Center is not filling with water properly?

             

            If you recently installed your Frigidaire Laundry Center, here are a few things to consider: High-efficiency washers are designed to use less water and energy. It is normal for the water level to appear lower than what you may have experienced with an older unit. Most Frigidaire Laundry Centers rely on sensory technology and will determine the proper water level for each load – water will enter the washer tub once the sensory cycle is complete (which can a few minutes).



            If water is flowing to your washer slowly or isn’t flowing at all, you might find a solution below:
            1. Hot and cold water faucets. Be sure your water supply faucets are completely open.
            2. Water-fill hoses. Check your water hoses to see if they might be kinked. If so, simply straighten the hoses.
            3. Water pressure. Your washer needs sufficient water pressure to fill. Check to see if water is being used elsewhere in your home such as shower, bath and dishwasher while the washer is trying to fill.
            4. Washer lid. Make sure the lid is completely closed. Your washer will not operate with the lid open.
            5. Filter on water valve.If the filter screens on your water valve are clogged, turn off your water faucets and remove the hoses from the valve connections. Clean the filter screens and then reconnect the hoses; turn on the water.
            6. Drain hose standpipe.Check to ensure the drain hose standpipe is at the correct height – to ensure the drain hose standpipe is at the correct height – it must be a minimum of 33” high to prevent siphoning.


            For laundry loads needing extra water, some Frigidaire Laundry Centers have the Max Fill feature. Pressing the Max Fill button adds the maximum amount of water possible, and will increase the duration of the cycle time.

            If you are unable to resolve an issue or need more information, please contact us.

             

          • What should I do if my Frigidaire Laundry Center is not starting?

             

            There probably is simple solution to getting your Frigidaire Laundry Center running as it should. Whether your unit was just installed or you have been using for a while, we recommend checking the following:

            • Ensure the power cord fits tightly in the wall outlet and you are getting power to your washer. If no power, check to ensure a house fuse isn’t blown or the circuit breaker tripped.
            • Your Frigidaire Laundry Center should be on its own circuit breaker and not shared with other outlets or appliances.
            • Check to make sure the water supply faucets are turned on.
            • Make sure the unit is level.



            If everything checks out okay – let’s try these tips:Check the lid.

                  Make sure the washer lid and/or dryer door are closed – laundry center will not start if the lid or door is open.
                • Press Start.Don’t forget to press the START/PAUSE button after making your selections.
                • Load sensing.With most Frigidaire Laundry Centers, the first 2 minutes of the cycle are spent sensing the size of the load so you may not hear the water filling right away. Water will start to enter the tub once the sensory cycle is complete.
                • Cycle may be paused.If the cycle initially started but appears to have stopped, your washer may just be in a pause stage. This is perfectly normal, a pause will occur between the Wash and Spin cycles with an additional pause during the Soak cycle.

            If you are unable to resolve an issue or need more information, please contact us.

             

          • What should I do if my Frigidaire Laundry Center is not properly heating or drying?

             

            If your Frigidaire Laundry Center was recently installed, here are few things to note: Specifically for gas models, make sure the gas supply valve is open and the dryer has enough air supply to support the burner flame. Electric models should be connected a 240 volt circuit. If your electric dryer is connected to a 208 volt circuit, your drying times will be increased 20%. Check your installation instructions for more information.

            Additional tips to try:

            • Check that you have selected the appropriate temperature setting for your load. If you load is too big, it will take longer for your clothes to dry.
            • Check that your dryer has proper ventilation.
            • Clean the lint filter after every use. Do not use the dryer on your laundry center if the lint filter is blocked, damaged or missing.
            • Ensure the exhaust duct is not restricted.
            • Make sure to leave room for the items in the dryer to tumble freely so you can avoid damp areas on your clothing. It’s recommended to fill the drum 1/3 to ½ full. This also helps reduce wrinkling.
            • Drying times may also be increased in areas with high humidity.


            If you are unable to resolve an issue or need more information, please contact us.

             

          • The water level in my Frigidaire Laundry Center does not cover my laundry load. Is this normal?

             

            High-efficiency Laundry Centers are designed to use less water and energy. It is perfectly normal for the water level to appear lower than what you may have experienced with an older top load washer. Most Laundry Centers rely on sensory technology and will determine the proper water level for each load – water will enter the tub once the sensory cycle is complete (this may take a few minutes).

            For laundry loads needing extra water, some Frigidaire Laundry Centers have the Max Fill feature. Pressing the Max Fill button adds the maximum amount of water possible, and will increase the duration of the cycle time. The Max Fill feature is not recommended for regular day-to-day use but more on an as needed basis.

             

          • Why does my Frigidaire Laundry Center beep or have blinking lights?

             

            Most alarms or beeps are designed to alert of you of changes in your Laundry Center or an action on your part is required.

            Here are some normal operating beeps or blinking lights:

            For the washer:
            • Beep(s) will occur when you select your washing cycles and settings for each load
            • Beep(s) will occur when you Pause a laundry load and the display will blink
            • “Close Washer Lid” will illuminate if the washer lid is open. Just close the washer lid before starting the washer.
            • “Balance Load” will illuminate if the wash load is unbalanced in the tub during the wash cycle. Pause the washer and redistribute the wash load.


            For the dryer:
            • Beep(s) will occur when you start a drying cycle before the drum begins to rotate.
            • Beep(s) will occur when you Pause a laundry load.
            • “Close Dryer Door” will illuminate if the dryer door is open. Just close the dryer door before starting the dryer.
            • “Clean Lint” will illuminate and in some models blink after EACH drying cycle. Clean the lint filter after every use. “Clean Lint” may remain blinking as part of normal operations even after you have cleaned the filter.


            If you are unable to resolve an issue or need more information, please contact us.

             

          • What should I do if the washer on my Laundry Center Washer is not spinning?

             

            There are a few simple things you can try if your Laundry Center washer tub is not spinning. Sometimes when a load is out of balance, it may prevent your washer from spinning. You can easily rearrange the items in your load to allow proper spinning. If it’s a smaller load, try adding one or two similar items to help balance the load.

            If you are unable to resolve an issue or need more information, please contact us.

             

          • What should I do if my Frigidaire Laundry Center is leaking?

             

            If water is leaking from your washer, check the list below:

            • Is the drain clogged? If so, it will need to be cleaned; you may need to contact a plumber.
            • Is the drain hose restricted or out of the standpipe? If it is out of the standpipe, you will need to secure it. You can do this by bending the end to form a hook, placing the hooked end into the standpipe, and tying the hose to the standpipe or a faucet with a cable tie (one was supplied with the washer), strong filament tape or duct tape.
            • Are the fill-hose connections loose or cross-threaded at the faucet or washer? Check by realigning the threads, make sure that the rubber sealing washers are in good shape and seated properly, and tighten the hose connections. If they are loose, you might need to reinstall or replace the rubber sealing washers.
            • Are you using a non-high-efficiency detergent or too much detergent or do you have soft water? Using a non-high-efficiency detergent or using too much detergent in soft water can cause suds to overflow the washer. This may seem like a leak if the suds flow or drip onto the floor. To avoid this, use an high-efficiency detergent, and reduce the amount of detergent you use if your water is soft.


            If you are unable to resolve an issue or need more information, please contact us.

             

          • Why won’t my Laundry Center turn on?

             

            • The electrical supply cord may not be properly installed. Ensure that power is coming from the outlet and the electrical supply cord fits tightly in the wall. Your Laundry Center should be on its own circuit breaker and not shared with any other outlets or appliances.  Note: Do not use an extension cord. Depending on the quality of the extension cord and the length, the power may be greatly reduced and not allow the washer to perform properly.
            • The door or lid of the washer is open. For your safety, the door or lid of your washer must be completely closed for the washer to start. 

             

          • Why does the water level seem low in my Laundry Center Washer?

             

            • Frigidaire High Efficiency Laundry Centers are designed to achieve excellent wash performance while using less water and energy. It is normal for the water level to appear lower than traditional washing machines.
            • For optimal water level, laundry must be added to the washer before starting the cycle. Frigidaire High Efficiency Laundry Centers rely on sensory technology to tune water levels and agitation cycles to your specific load size. 

             

          • After I press the start button, when will water fill the tub?

             

            With Frigidaire High Efficiency Laundry Centers, the first 2 minutes of the cycle are spent sensing the size of a load.  The water level, agitation intensity and vibration tuning are set based on the load size that is detected. Water will enter the tub once the sensory cycle is complete.

             

          • How can I fill my Laundry Center Washer with water before adding my laundry and detergent?

             

            Always place your detergent and laundry in the tub first, before starting the cycles. Frigidaire High Efficiency Laundry Centers are designed to use less water and energy. To maximize efficiency, the first 2 minutes of the cycle are spent sensing the load. When the sensing cycle is complete, the optimal amount of water will be dispensed to achive efficient cleaning performance. 

             

          • How can I ensure detergent and PODS do not leave residue on my clothes?

             

            Be sure to add your detergent or POD to the bottom of the tub before adding your laundry. This will ensure that the chemicals are properly dissolved and mixed in the wash water. 

             

          • How do I add Liquid Fabric Softener to my Laundry Center Washer?

             

            • Most Frigidaire Laundry Center washers are equiped with liquid fabric softener dispensers. If  your unit has a dispenser, simply pour fabric softener into the dispenser and make sure the Fabric Softener button or dial is in the “ON” position.
            • If your washer does not have a fabric softener dispenser, you can use third-party products like PODS or fabric softener balls that are designed to automatically dispense fabric softener at the appropriate time.
            • Never pour fabric softener directly into the tub.  If liquid fabric softener touches clothes directly, it could leave a stain that can be very difficult to remove.
            • For best results, add fabric softener  before starting the washer.

             

          • How do I make sure the water temperature in my Laundry Center washer is correct?

             

            Note: High Efficiency Laundry Centers have controls that supply cooler water as a means to save energy. Water temperatures may seem cooler than traditional laundry centers. 

            • Check that the hookups from the wall are attached to the correct inlet valve on your machine. There is an H for Hot and C for Cold embossed on the back of the unit for each hookups.

            • Check that you have selected the appropriate temperature setting for your load. 

            • Measure hot water temperature at the washer or at a nearby faucet with a thermometer. It should read at least 120°F. If it does not, adjust your water heater.

             

          • What do I do if water is leaking from the back of my Laundry Center?

             

            • Ensure that your inlet hoses are properly tightened and that they have rubber grommets installed to seal againts the valve.
            • Ensure that you have both a cold and a hot inlet hose connected to the back of your Laundry Center. Using only a cold (or only a hot) supply hose will result in water backflow through the valve and onto the floor.
            • If your machine appears to be properly installed, you may contact us for additional assistance by calling 1 (800) 374-4432 or visit our Contact Us page to send us a message.

             

          • How do I pause or cancel a cycle?

             

            • To pause the washer during a cycle, press the cycle selector.  The unit will then stop what it is doing and unlock the lid when it is safe to reach inside the machine. To resume the cycle from where it left off, simply press the cycle selector again.
            • To cancel a cycle, press and hold the cycle selector for 10 seconds.
            • To restart a cycle from the beginning, cancel the current cycle, then press the cycle selector again to restart.

             

          • How long is the wash cycle on my Laundry Center?

             

            The length of the wash cycle can vary depending on a number of factors including which cycle is selected. Typically, the Normal Cycle will take 60-80 minutes.

             

          • How can I reduce the Wash cycle time?

             

            • Sorting your laundry into smaller loads will help decrease the cycle time. For small loads of 10 items or less, try using the Quick Wash cycle which only takes about 23-28 minutes, depending on load size.
            • Ensure that your load is balanced by adding your detergent and laundry in the tub first, before starting the cycles. In the event that your washer encounters an unbalanced load,  it will perform an extra rinse cycle to re-balance. This can add about 10-30 minutes to the cycle. See the FAQ on how to avoid out-of-balance problems.
            • Make sure the washer is getting the recommended water pressure. If your water pressure is low it can take longer for the tub to fill with water, which adds time to the wash cycle.  

             

          • What should I do if the washer on my Laundry Center beeps twice and won't start?

             

            Double-check that the Laundry Center Washer lid is completely down. The washer will beep once and lock to begin the sensory cycle after the Start button is pressed.  

             

          • Why did my Laundry Center stop during a cycle and give three long beeps?

             

            • This indicates that your Laundry Center has encountered an error during the cycle.  Double-check that your machine has been installed properly by running through the checklist in the Installation Guide. 
            • If your machine appears to be properly installed, you may contact us for additional assistance by calling 1 (800) 374-4432 or visit our Contact Us page to send us a message.

             

          • How do I avoid Out-Of-Balance problems during the spin cycle?

             

            • If washing a single large item, like a pillow or a single pair of jeans, it can be difficult for the washer to balance during the spin cycle.  Adding 1 or 2 laundry items to the load will help to balance the weight during spin cycles.
            • In general, the more pieces of clothing in the load, the more likely it will be for the clothes to be evenly distributed, leading to a smooth, quiet spin.
            • If your unit has stopped due to an Out-of-Balance load, you can open the lid, rearrange the load to more evenly distribute the weight, then hit press the cycle selector to pick up where it left off.
            • In the event that your washer has trouble balancing a load it will perform an extra rinse cycle to re-balance. This can add about 10-30 minutes to the cycle.

             

          • Do I have to use High Efficiency (HE) rated detergents in my Laundry Center?

             

            We strongly recommend that you use HE-rated detergent. Frigidaire Laundry Centers are High Efficiency machines that use significantly less water than traditional washing machines. HE- rated detergents are designed for lower water levels. 

             

          • How do I make sure the drying temperature in my Laundry Center Dryer is correct?

             

            • Check that you have selected the appropriate temperature setting for your load.
            • Check that you dryer has proper ventilation. Please refer to the installation instructions for further information.

             

          • How can I reduce the dry cycle time on my Laundry Center Dryer?

             

            • Clean the lint screen after every use. You should also check the exhaust duct to ensure it is free from clogs.  
            • Make sure you have a proper load size in the dryer. If your load is too big or too small, it will take longer for your clothes to dry.
            • Drying times may be increased in areas with high humidity. You can use a dehumidifier near the dryer if needed. 

             

 

 

Dryer FAQs

  • What are the advantages of a Frigidaire Dryer?

     

    Frigidaire Dryers have amazing features that allow you to effortlessly keep up with your family’s wardrobe changes. The large capacity and fast dry times of our newer models save on energy use and time.

     

  • Where can I locate my model and serial number?

     

    The model number and serial number are located on a sticker that you’ll see in the interior space of the unit when the door is open, depending on the model.

    Don’t forget to register your Frigidaire product. Once you have registered, you will receive useful information including easy access to your warranty and product care tips.

    Download the Complete Owner’s Guide on the Owner Support page for additional information on your product.

     

     

  • What are the benefits of registering my Frigidaire product?

     

    Once you have registered, you will receive useful information including easy access to your warranty and product care tips.

    To register your product you will need your model and serial number, which can be located on the inside of the door or door well, depending on the model. You will also need to provide the date of purchase as shown on your receipt. It’s always a good idea to save this information.

    You can also send your product registration card in the mail. If you have any questions, please contact Frigidaire at 1-800-374-4432.

     

  • What are Pedestal Drawers and what are the benefits of using them?

     

    Frigidaire Pedestal Drawers can help you organize your entire laundry room. They’re perfect for storing laundry supplies, extra towels, cleaning supplies and more. They can also ensure your washer is at the optimal height for loading and unloading.

    If pedestal drawers won’t work in your laundry room, you may also consider using a stacking kit.

     

  • How can I tell if my unit has reversible doors?

     

    If your unit has reversible doors, it will be listed as a feature on our website.  Or you can check your model here or find it in your Installation Guide, which is also available online. 

     

     

     

  • What does Energy Star qualified mean and how can I tell if it applies to my unit?

     

    Products that are Energy Star qualified are equivalent to or better than standard products, with one important difference: they use less energy. To earn the Energy Star rating, products must meet strict energy efficiency criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. These products can help save money on your electricity bill and protect the environment by reducing harmful emissions from power plants, as well as providing all the features and quality you expect.

    When shopping for an appliance, it’s easy to recognize the Energy Star label that identifies qualified products. This label signifies that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their product’s test results on the Energy Star label. The label will tell you about the product’s efficiency level, including approximately how much energy the appliance uses, its average annual operating cost and how its energy use compares with that of similar products.

    For more information, click here.

     

  • How do I select my Options?

     

    Frigidaire Dryers come with a variety of dry options. Your Complete Owner’s Guide will give you more information on those applicable to your model.

     

  • How often do I need to clean my dryer or the lint screen/filter to optimize my drying performance?

     

    It’s important to clean the lint screen/filter before or after drying each load of laundry.  Excessive lint buildup can block the flow of air and hinder the drying performance.

    It’s also a good idea to regularly inspect and clean the entire outdoor exhaust and venting every 18 months. You can also wash the lint screen in warm, soapy water to remove any residue, and then dry it thoroughly before replacing.

     

     

     

  • What should I do if my dryer does not start?

     

    If your dryer does not start, it might be due to one of the following reasons:

      • The start button needs to be pushed or turned for long enough to engage. Push or turn the start button and hold it for two seconds.
      • The cycle selector knob is not quite at the start position. To be sure it’s correctly positioned, simply turn the knob until the indicator is a little further into the cycle.
      • The dryer door is open. The door must be completely closed for the dryer to run.
      • The power cord may not be plugged in, or the connection may be loose. Check to be sure the plug fits tightly into the wall outlet. Note: Do not use an extension cord.
      • A fuse is blown in your home, or a circuit breaker tripped. If this is the case, reset the circuit breaker or replace the fuse (but do not increase the fuse capacity).

    If you have an overloaded circuit, contact a qualified electrician to correct it. If you are unable to resolve an issue or need more information, please contact us.

     

  • Can I do anything to help decrease wrinkles in my clothes?

     

    If you have a Ready Steam Dryer, its advanced technology will remove wrinkles and freshen clothes. You can also select the "Add Steam” option with many cycles. Depending on your model, you may want to use the “Wrinkle Release” or “Extended Tumble” options.

    In general, for best results when drying your clothes, follow these simple steps:

    • Do not overload your dryer. Clothes need room to tumble freely.
    • Select the appropriate cycle setting and temperature based on your fabric care labels.
    • Select More Dry for loads that need more time, and Less Dry if you want the load to be damp dry for ironing.
    • Remove items from the dryer when the cycle is done. As soon as the cycle is complete, hang or fold your items. To remove wrinkles from clean, dry clothes, select “Instant Refresh” cycle (available on some models) or tumble them on low heat for 10 or 15 minutes.
    • When using fabric softener / dryer sheets, please refer to your Complete Owner’s Guide (not recommended with steam options).

     

  • Is it normal for my dryer to make sounds or noises?

     

    Belt buckles or other metal fasteners on items being dried may cause rattling or clanking sounds. You can fasten these items or turn garments inside out to reduce the sounds.

    Rattling or clanking sounds may also be caused by foreign objects (such as coins) in the drum. If you think this is the issue, stop the dryer and check for any objects in the drum. If none are present and the sounds continue, we recommend running an empty load to see if the noise continues. This will allow you to determine if the noise is coming from the unit or an article that was being dried. If the noise is still present during the empty load, please contact us.

    The normal operating sounds of a dryer are listed in your Complete Owner’s Guide and include:

    • Water Value (steam models only)
    • Suspension Rollers
    • Air Flow System
    • Gas Value (gas models only)
    • Gas Burner (gas models only)

    If you are unable to resolve an issue or need more information, please contact us.

     

  • My dryer takes a long time to dry a load of clothes. Can I do anything about this?

     

    If your dryer seems to be taking too long to dry your load, check the following

    • Clean the lint screen after every use. You can also periodically wash the lint screen in warm, soapy water to remove any residue, and then dry it thoroughly before replacing. Note: Do not operate the dryer without the lint screen in place, as this could damage it.
    • Check the cycle or temperature setting. If the Air Fluff cycle or temperature is selected, the dryer will tumble without heat. Generally you’ll want to select low or medium heat, and the Normal Dry setting. Select More Dry for loads requiring more time. A medium or low heat setting is safe for permanent press, delicate, and knit items, but will require longer drying periods.
    • Do not dry a load that’s too big or too small. If your dryer is overloaded or too empty, it will take longer to dry your clothes. Items need room to tumble freely in order to dry well, and you also need enough items in the drum for proper tumbling.
    • Sort the items you’re drying. Dry items of similar fabric and weight in the same load.
    • Take humidity into account. Drying times will be longer in areas where humidity is high. You can use a dehumidifier near the dryer if needed.
    • Check the dryer’s moisture sensor bars. To locate the moisture sensor bars, please refer to your Complete Owner’s Guide. Fabric softener sheets can leave a residue on the moisture sensor bars in the dryer, which can inhibit their ability to accurately sense wet clothes. Remove the residue by wiping the moisture sensor bars with rubbing alcohol.
    • Check for adequate ventilation. If your dryer is installed in a closet or under a counter, it might not be getting the ventilation needed for proper drying.
    • Check and clean the exhaust duct. Be sure the exhaust duct is not clogged. If the problem persists, consider having it cleaned by an authorized service provider. Note: To avoid the risk of carbon monoxide poisoning, never operate a gas dryer without an exhaust duct that vents outdoors.
    • Be sure the exhaust hood isn’t blocked. Use an approved vent hood with a swing-out damper that opens when the dryer is in operation and closes automatically when the dryer stops. Do not attach a screen over the vent hood opening, and maintain a minimum clearance of 12 inches between the bottom of the vent hood and the ground.
    • Be sure you’re connected to a 240-volt circuit. Using 208-volt can increase drying times. Refer to the Installation Instructions.

    If you are unable to resolve an issue or need more information, please contact us.

     

  • My dryer is running, but does not seem to be heating. What should I do?

     

    There are two house circuits or fuses in an electric dryer's circuit. If one of these is tripped or blown, the drum may turn but the heater will not operate. If this is the case, you’ll need to reset the circuit breaker or replace the house fuse.

    Additionally, you can check the following:

    • Cycle or temperature setting. Check the cycle selector—if the Air Fluff cycle or temperature is selected, the dryer will tumble without heat.
    • Outlet wiring. Have a qualified electrician verify that the voltage being supplied is correct at 240v.
    • Gas supply valve (for gas models only). Be sure the gas supply valve to gas dryer is open. (See Installation Instructions for details).
    • Gas supply tank (for gas models only). If you have a gas dryer and your LP gas tank is empty, refill or replace the tank. If there has been an interruption in the natural gas supply, call your natural gas company.
    • Air supply around a gas dryer. The dryer needs space around it for proper ventilation to support the gas burner. Do not stack or place laundry or rugs against the front or back of the dryer. To install a dryer in a closet or alcove, please refer to the Installation Instructions.

    If you are unable to resolve an issue or need more information, please contact us.

     

  • What should I do if my dryer stops operating?

     

    If your dryer isn’t operating, it might be because:

    • The motor is overheated. Overloading the dryer can cause its motor to overheat. If this is the case, allow the motor to cool down for 30 minutes. You might need to reduce the size of the load—the average washer load will fill the dryer drum 1/3 to 1/2 full. If letting the motor cool down and reducing the load size does not resolve the issue, contact your authorized service provider.
    • The thermal limiter switch is activated. On electric dryers, a thermal limiter switch automatically turns off the motor in the unlikely event of an overheated situation. If this is the case, you’ll need to contact a service provider to replace the thermal limiter switch.

    If you are unable to resolve an issue or need more information, please contact us.

     

  • My clothes seem to be over-dried. How can I prevent this?

     

    To prevent over drying of clothes, simply be sure to select the appropriate cycle and temperature setting. Try using the Auto Dry cycle instead of a Timed Dry cycle, and follow care instructions on the fabric labels.

     

  • What can cause greasy marks on items that have been dried?

     

    Sometimes fabric softener sheets added to the dryer can cause a greasy mark on fabrics. For best results, follow these suggestions:

      • Place the fabric softener sheet on top of the load at the start of the cycle.
      • Do not add a softener sheet to a warm load.
      • Discard the softener sheet after each cycle.
      • Do not use fabric softener on children's sleepwear or other garments labeled flame resistant—it may reduce flame resistance.

    To remove any fabric softener stains, rub them with bar soap and rewash them in warm water.

     

 

 

Iron FAQs

  • How long does it take for my iron to heat up?

     

    In general, your iron will heat up in about two minutes. The “Wait” and “Ready” indicators will let you know when your iron has reached the appropriate temperature for the fabric type you selected.

     

  • When my iron has gone into the standby safety mode, how do I resume normal use?

     

    When your iron is in the standby safety mode, simply press one of the fabric selector buttons (+/-) to start using it again.

     

  • How do I clean my iron?

     

    Wipe the bottom of your iron with a soft, damp cloth to clean it. To avoid damaging the finish, please do not use abrasive cleansers, a scouring pad, or vinegar to clean the bottom of your iron.

     

  • How often should I use the self-clean function on my iron?

     

    We recommend you use the self-clean function once a month.

     

  • Can I use my iron to steam my clothes?

     

    Yes, your iron can be used for vertical steaming. Just please don’t steam clothes while they are being worn by someone.