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There are several steps you can try to resolve this issue.
For more information, review the “Before You Call” section of your Owner’s Manual.
Check the following:
Surface control knob is set to the “lite” position.
Burner caps are not missing and are properly seated – Be sure that all burner caps are seated firmly and rest level on top of the burner heads.
See your Owner’s Manual for more information on correct placement.Burner ports are not clogged – You may have some food debris hindering gas flow.
For proper gas flow it may be necessary to clean the burner head and slots.
Instructions are provided in your Owner’s Manual.Power cord is not disconnected.