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Room Air FAQs

  • What is the proper way to clean my air filter?


    The air filter should be checked at least once a month to see if cleaning is necessary. Be sure to unplug the unit before cleaning to prevent shock or fire hazards. To clean the filter, open the front panel and remove. The air filter is reusable and may be cleaned using liquid dishwashing detergent and warm water. After cleaning allow the filter to thoroughly dry before replacing. You may also vacuum the air filter to remove excess dirt and particles.


  • Can my room air conditioner be covered while in use to prevent outdoor debris from getting inside vents?


    Proper air flow into the air conditioner is essential for performance and safe operation. Under no circumstances should you block or cover any exterior or interior vents of the unit.


  • How does the power cord work on my air conditioner? When should I test the plug?


    For your safety all Frigidaire air conditioners feature a 3-prong grounding plug and current leakage detection device. These enhanced plugs help to detect damages to the power cord and can be tested following a few simple steps. 1. Press the reset button 2. Plug the cord into the power outlet 3. Press the test button, the reset button should pop up 4. Press reset button for use 5. Do not use room air conditioner if above test fails. For more information please consult your use and care manual.


  • What is the additional vent located under my air louvers?


    On select models, you may notice a small tab identified with Open / Fresh Air / Closed.

    This fresh air vent allows the air conditioner to: 1. Recirculate inside air - Vent Closed 2.  Draw fresh air into the room - Fresh Air  3.  Expel indoor air outside - Vent Open. Note: When in the cool mode fresh air venting or exhaust venting will affect cooling and decrease performance.


  • I have noticed water dripping outside of my room air conditioner, is this normal?


    Water dripping outside is a normal function of the room air conditioner, especially during periods of excessive humidity. If condensation need to be directed, window air conditioners have a key hole drain in the bottom of the unit where one could connect a ½” drain hose for safe disposal of excess system water.  Part: EA150D / 5304481680. Never drill holes into the bottom of the room air conditioner to remove water. If water is dripping inside the room during the cooling, this is due to improper installation. Please refer to installation instructions or check with your local installer.


  • I have noticed that my ENERGY STAR air conditioner is frequently in Econ mode?


    For all new ENERGY STAR products the EPA has regulated that all ENERGY STAR air conditioners must be factory set to Energy Saver (Econ) mode. If you turn the room air conditioner off in cool mode, and restart the unit it will default back into Energy Saver mode. You may select out of Energy Saver mode by selecting the mode button, however we recommend using the feature to help save energy. 


  • What is Econ mode?


    Econ mode, or Energy Saver mode, is a setting that works similar to central AC. The room air conditioner will turn off once the set temp is reached; the fan then cycles on (for 20 sec.) every 10 min to sample the air temp. If the room temp is above the set temp, the compressor will turn back on. Since the room air conditioner is not running at all times, this setting will help save energy while ensuring the room temperature stays at the set temperature.


  • What does the Clean Air button do?


    When this feature is on, the electronic air purifier is energized to remove pollen and impurities from the air. To cancel this feature, press the Clean Air button. 


  • What is a BTU?


    It is a professional term rating an air conditioner. BTU stands for British Thermal Unit - the quantity of heat required to raise the temperature of one pound of water one degrees Fahrenheit. The higher the BTU the larger space the room air conditioner will cool.


  • What size window unit do I need?


    The size of the window unit needed will depend on the size of the room you wish to cool. To determine which size you need, measure the width of the room by the length and multiply those numbers together to determine the square footage.  




  • What happens if I lose power?


    After a power outage, the unit will memorize the last setting and return the unit to the same setting once power is restored.  


  • What does Sleep Mode mean?


    When this mode is enabled, the selected temperature will increase by 2 °F 30 minutes after the mode is selected.  The temperature will then increase by another 2 °F after an additional 30 minutes.  This new temperature will be maintained for 7 hours before returning to the originally selected temperature.  This ends the “Sleep” mode and the unit will continue to operate as originally programmed.  You may also cancel sleep mode at any time by again pressing the sleep button.


  • Why is my room air conditioner making noise?


    Room Air Conditioners, during operation, may make noise.  It is normal to hear ‘high pitch chatter’ a sound of rushing air, gurgle/hiss, pinging or swishing and vibration.  These are all normal.  For more definition of noises, please refer to your product’s Use and Care guide.


  • How do I store my room air conditioner for winter storage?


    If you plan to store the air conditioner during the winter, remove it carefully from the window according to the installation instructions.  Cover it with plastic or return it to its original carton.  NOTE:   To prevent rust or electrical connections from being damaged, store air conditioner in an upright position and a dry place.


  • Why is my Filter Reset light on?


    This feature is a reminder to clean the Air Filter (refer to Care and Cleaning section of the Use and Care Guide) for more efficient operation.  The LED light will illuminate after 250 hours of operation. After cleaning the filter, plug the unit back into the power source and reset the filter by pressing the ‘Filter Reset’ button and the light will go off.


Dehumidifier FAQs

  • Where can I find my model and serial number?


    The location of your model and serial number may vary by model. However, it’s most commonly found on the back of the dehumidifier near the power cord.


  • What are the benefits of registering my Frigidaire products?


    Once you have registered, you’ll receive Frigidaire e-newsletters filled with product tips and useful information. You will also have easy access to your warranty information and product care tips. To register your product, you will need your Model and Serial number and date of purchase as shown on your receipt. You can register on-line. You can also drop your product registration card in the mail.

    If you have any questions, please contact Frigidaire at 800-374-4432 or open the Live Chat Icon to the right of your screen.


  • Where is the best location for my dehumidifier?


    When deciding where your dehumidifier should go in your home, here are some considerations:

    • Place your dehumidifier in a location that does not restrict the airflow of the air intake and air outlet.
    • A dehumidifier operating in a basement will have little or no effect in drying an adjacent enclosed storage area, such as a closet, unless there is adequate circulation of air in and out of the area. lt may be necessary to install a second dehumidifier in the enclosed area for satisfactory drying.
    • Your dehumidifier must be installed on a level floor that will support it with a full bucket of water.
    • There should be a minimum of 12 inches clearance around the dehumidifier. Your dehumidifier may produce heat while operating and it’s best not to use in an enclosed small space like a closet.


  • How do I use the display or controls on my dehumidifier?


    Most Frigidaire dehumidifiers allow you to adjust the humidity, fan speed and set a timer. There is usually an indicator when the bucket is full. Since the display can vary by model it’s best to check your Use and Care guide for descriptions of the features and functions of your dehumidifier.


  • How do I use the TIMER function on my dehumidifier?


    Depending on your model, the TIMER function can vary so it’s best to check out your Use & Care guide for further instructions.

    The TIMER function allows you to either Delay Start or Delay Stop your dehumidifier in increments of 0.5 hours to 24 hours. If the dehumidifier is OFF, then selecting the TIMER will turn the dehumidifier ON based on the TIMER setting you selected. If the dehumidifier is ON, then selecting the TIMER will turn the dehumidifier OFF based on the TIMER setting you selected.

    To set the TIMER, simply:

    • Press TIMER button
    • Adjust the TIMER setting by pressing or holding the up or down button to change the timer in 0.5 hour increments, up to 10 hours, then by 1 hour increments up to 24 hours.
    • After TIMER setting finishes, pressing TIMER again at anytime will stop the TIMER function.

    Quick tip: Before entering the TIMER setting, make sure to select your preferred HUMIDITY setting.


  • How do I know when it’s time to clean my dehumidifier filter?


    Most Frigidaire dehumidifiers have a Filter reset light which will illuminate after 250 hours of operation. Check out the Care and Clean section in your Use & Care guide for instructions to remove and clean your filter. Once the filter has been cleaned and replaced, simply press the Filter reset button to turn off the light.


  • How do I empty my dehumidifier bucket?


    Emptying your dehumidifier bucket is simple but keep it mind it may be heavy when full. In most models, the dehumidifier will turn OFF and the BUCKET FULL indicator will illuminate.

    • Press the sides of the bucket gently to unclip the bucket from the dehumidifier. You want to make you do not move the dehumidifier with a full bucket to avoid spills.
    • Replace the empty bucket back into the dehumidifier. Make sure the bucket is properly seated or the dehumidifier will not start. You should hear a click when the bucket is the correct position.

    Quick tip: If the BUCKET FULL light does not go off, check to ensure the float is correctly snapped in place.

    For step by step instructions and images, refer to your Use and Care Guide.


  • How does the continuous drain work on my dehumidifier?


    Most Frigidaire dehumidifiers are designed with a continuous drain outlet using a standard garden type hose connection.

    For continuous drainage operation, you will need a garden hose and a drain nearby to discharge water into. Here are some steps to get you started:

    • Unscrew the drain cap on the back side of the dehumidifier.
    • Insert the female threaded end of the hose onto the drain connector
    • Screw the garden hose onto the threaded portion of the drain connector. Make sure the hose washer is in good condition and secure so there are no leaks.
    • Direct the hose toward the drain; making sure there are no kinks that will prevent the water from flowing.
    • Place the end of the hose into the drain.

    Now you are ready to select your desired humidity setting and fan speed on the dehumidifier for the continuous draining to start.

    Quick tip: It is recommended that the dehumidifier drain hose be at least 1/2" (12.7 mm) or larger. Don’t forget to check for kinks or elevations in the hose. It may be necessary to periodically clean the hose by connecting it to a faucet and running water through it to clear any debris buildup. When a hose is not attached to the drain connector, please ensure drain cap is screwed securely to the connector to prevent leakages.

    For step by step instructions and images, refer to your Use and Care Guide.


  • How does the built-in pump work on my dehumidifier?


    Some Frigidaire dehumidifiers have a built-in pump allowing you to save time and energy normally spent manually emptying the water bucket. The built-in pump allows the dehumidifier to discharge moisture in an upward direction, either into a sink or out a window.

    To connect the pump drain hose, here are some steps to get you started:

    • Press the tightening ring of the drainage joint.
    • Keep pressing the ring while pulling out the plug.
    • Insert the drain hose onto the drainage joint, making sure it’s connected well and fully seated.
    • Place the other end of the drain hose in the location you want the water to go – a floor drain, a water container or through a basement window to the outdoors.
    • Place the plug back to the joint.

    The maximum distance and the rise may be 5m from the unit. Exceeding this distance may prevent or slow pumping.

    Quick tip: If you are removing the hose to use so you can use Bucket mode, make sure you reinsert the drain plug to prevent water leakage. You will still need to press the tightening ring when removing the hose.

    For step by step instructions and images, refer to your Use and Care Guide.


  • How do I clean my dehumidifier filter?


    It’s easy to clean your dehumidifier filter. If you are using your dehumidifier on a regular basis, it is recommended to clean your filter every two weeks.

    To remove the filter:

    • Open the back grille and pull the filter out
    • Wash the filter with warm water and thoroughly dry before re-installing

    We do not recommend running your dehumidifier without the filter being in place. For step by step instructions and images, refer to your Use and Care Guide.


  • How do I clean my dehumidifier built-in pump filter?


    Some Frigidaire dehumidifiers have a built-in pump and the pump filter that will require periodic care and cleaning. We recommend cleaning the pump filter every two weeks if your dehumidifier is used on a regular basis.

    To clean the built-in pump filter, here are some easy steps:

    • Take out the water bucket from the dehumidifier
    • Remove the screw on the top
    • Take out the pump drainage structure
    • Clean the pump filter at the bottom of the hose
    • When done, reinstall the filter and pump drainage structure to the water bucket

    For step by step instructions and images, refer to your Use and Care Guide.


  • My dehumidifier is making noises. Is this normal?


    It is perfectly normal for your dehumidifier to make some noise as it operates. Here are some common sounds you may hear:

    • Sounds of rushing air – At the top of your dehumidifier you may hear rushing air being moved by the fan.
    • Dripping sound – The sound of dripping water may be heard during the dehumidification cycle.
    • Gurgling or hissing sounds – These types of sounds may be heard due to the refrigerant passing through the evaporator during normal operations.
    • High-pitched chattering – Today’s high efficiency compressors may have a high-pitched chatter during the dehumidification cycle.

    If you are experiencing a noise that is different than what is described, you may want to contact customer service for further assistance.


  • What should I do if my dehumidifier is not starting?


    If your dehumidifier is not starting, here are few things you may want to check:

    • Make sure it’s plugged in firmly into the wall outlet
    • A house fuse may be blown, or circuit breaker tripped.
    • The dryness level you selected has been reached. Your dehumidifier automatically shuts off when the selected amount of moisture has been removed from the air. NOTE: If you want to remove more moisture, select CONTINUOUS (available on most models) by using the humidity button or knob.
    • Water bucket not installed properly – must be fully seated for the dehumidifier to start.
    • Water in the bucket has reached full capacity. Time to empty the bucket.

    If these tips are unsuccessful, you may want to contact customer service for further assistance.


  • What should I do if my dehumidifier shows a code or alarm on the display?


    The alarms or codes can vary by model so it’s always best to check your Use and Care guide. Some codes can indicate an issue with installation. For example, if your dehumidifier is displaying “EC”, you would want to check the outlet voltage is 115V +/- 10% and the surrounding temperature is between 41 degrees F to 89 degrees F. In some cases, unplugging the unit and plugging it again can also clear the code. If the code returns or you are experiencing a different code, you may need to contact customer service for assistance.


  • My dehumidifier seems to run too much. Is this normal?


    There may be a couple of factors contributing to your dehumidifier running frequently. Here are a few things you may want to check:

    • Windows or doors are open near your dehumidifier.
    • Area to be dehumidified is too large
    • Air movement through your dehumidifier is blocked. Grille may be dirty or there isn’t enough clearance around your dehumidifier and therefore, air flow is restricted. There should be a minimum of 12 inches clearance around your dehumidifier.
    • The higher the moisture in the room, the longer the dehumidifier will operate.
    • Your dehumidifier is in the CONTINUOUS mode.

    If these tips are unsuccessful, you may want to contact customer service for further assistance.


  • My dehumidifier is running but my room is not dry enough. What can I do?


    Here are some potential reasons your room may not seem dry enough:

    • Humidity setting may be too high. Choose a lower setting or use CONTINUOUS mode for maximum dryness.
    • If your dehumidifier was recently installed or being used for the first time in a while, it may take longer for the room to become dry.
    • Your dehumidifier may not have enough clearance to operate properly. Air flow to the air outlet is blocked. There should be a minimum of 12 inches clearance around your dehumidifier.
    • Room temperature is too low or too high. Your dehumidifier is designed to operate between 41 degrees F and 89 degrees F. Your dehumidifier will not work properly if the temperature is outside this range.

    If these tips are unsuccessful, you may want to contact customer service for further assistance.