General Refrigerator FAQs

  • Where can I find my model and serial number?

     

    Your refrigerator model and serial number location may vary, but is most commonly found along the upper left side wall of the fresh food compartment for Top-Freezer refrigerators. For Side-by-Side, French-Door and Multi-Door refrigerators, the model and serial number can be seen along the upper right side of the fresh food compartment and is visible when the door is opened.

  • What are the benefits of registering my Frigidaire products?

     

    Once you have registered, you’ll receive the Frigidaire e-newsletters filled with product tips and useful information. You will also have easy access to your warranty information and product care tips. To register your product, you will need your Model and Serial number and date of purchase as shown on your receipt. You can register on-line . You can also drop your product registration card in the mail. If you have any questions, please contact us.

  • What does Smudge-Proof™ mean?

     

    Frigidaire Smudge-Proof™ stainless steel features a proprietary protective coating that resists fingerprints and cleans easily. It’s one way our products help make kitchen maintenance virtually effortless.

     

  • What does ENERGY STAR® qualified mean?

     

    Products that are ENERGY STAR® qualified are equivalent to or better than standard products, with one important difference: they use less energy. To learn the ENERGY STAR® rating, products must meet strict energy efficiency criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. Because they use less energy, these products save money on your electricity bill and help protect the environment by reducing harmful emissions from power plants. Plus, you get all of the features and quality you expect.

    For more information, see: www.energystar.gov

     

  • How can I tell if my appliance is ENERGY STAR® qualified?

     

    When shopping for an appliance, it's easy to recognize the ENERGY STAR® label that identifies qualified products. This label means that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their products' test results on the ENERGY STAR® label. The label will tell you about the product's efficiency level, including approximately how much energy the appliance uses, its average annual operating cost, and how its energy use compares with that of similar products.

    For more information, see:
    http://www.energystar.gov/index.cfm?c=appliances.pr_appliances

     

  • How do I clean the various components of my refrigerator?

     

    Care and cleaning tips can be found in your Owner’s Manual. However, most of your refrigerator can simply be cleaned using soap, water and a soft cloth.

    • Specifically for interior and door liners, you can also use 2 tablespoons of baking soda in 1 quart of warm water. Be sure to wring excess water out of the sponge or cloth before cleaning around controls, light bulb or any electrical part.
    • When cleaning the exterior part of your refrigerator including door handles, it is not recommended to use cleaners containing ammonia, bleach or alcohol as they can damage the finish.
    • For stainless steel models, we recommend using Frigidaire ReadyClean Stainless Steel cleaner. It provides streak-free shine, protective coating repels dust and dirt, and gently cleans tough stains. Wipe with the grain to prevent scratching. Always follow the manufacturer’s instructions when using.
  • Why does my refrigerator run most of the time? Is this normal?

     

    Depending on the type of compressor your refrigerator has could impact how frequently it runs. It is normal for the compressor to go on and off frequently. The thermostat keeps the refrigerator at a constant temperature. Single speed compressors (most Top-Freezer and Side-by-Side refrigerator models)

    • It is normal for the refrigerator to work longer when the room or outside weather is too warm or hot.
    • If the refrigerator doors are opened too frequently or too long allows warm air to enter the product and therefore causes it to run more often.
    • Freezer temperature may be set too cold. It is recommended to set the refrigerator section to a warmer setting – this will adjust the freezer temperature. Allow 24 hours for the temperature to stabilize.
    • Check the door seal/gasket. Air leaks in the door seal/gasket will cause the refrigerator to run longer in order to maintain desired temperatures.
    • Condenser may be dirty. See the Care and Cleaning section of your Owner’s Manual./li>



    Variable speed compressor (most French-Door and Multi-Door refrigerator models)

    • Your variable speed compressor is designed to run 100% of the time except during the defrost cycle. At times it may even run faster, such as after a defrost cycle.



    If you have any questions, please contact us .

  • What is the best setting for my crisper drawers?

     

    Setting the humidity control on your crisper drawers is not hard but we often forget what the best setting is based on the food type. Here are some helpful tips:

      • Leafy vegetables keep best when stored with the humidity control set on HIGH, or in a drawer without a humidity control. This keeps incoming air to a minimum and maintains maximum moisture.
      • Non-leafy vegetables and fruits still in their skin should be stored with the humidity control set on LOW.
      • It’s best to wash items and remove any excess water before placing in the crisper drawers.
      • Items with strong odors or high moisture content should be wrapped before storing.


    If you have a refrigerator model with the Auto CrispSealTM Drawer, they are equipped with an auto humidity control on the side of each crisper under the humidity control cover. Good news – no settings needed!

  • How can I avoid “freezing” in my crisper drawers?

     

    If you are experiencing freezing in your crisper drawers, you may want to keep in mind:

    • Air from the freezer moving to the fresh food compartment through the damper could result in freezing temperatures in the crisper drawers if the unit has not be in use for an extended period of time.
    • Once the refrigerator is used more frequently, this issue should resolve itself.
    • If not, slightly increase the humidity setting.
    • NOTE: Lower humidity conditions may result in freezing in your crisper drawers. Try adjusting the humidity control for more air flow


    If you have any questions, please contact us .

  • How do I set Sabbath mode on my refrigerator?

     

    The Sabbath mode is a feature (available on some models) that disables portions of the refrigerator and its control in accordance with the observance of the weekly Sabbath and religious holidays within the Orthodox Jewish community.

    Depending on your model, the Sabbath mode is turned ON or OFF by simultaneously pressing and holding for 5 seconds both the:

    • “v” and “+” or
    • The freezer “-“ and the refrigerator “+”


    Your Owner’s Manual will provide instructions specific to your model.

    The display will show “Sb” while in Sabbath mode. Repeat the steps above to deactivate. Some things to keep in mind when your refrigerator is in Sabbath mode:

      • Neither the lights, dispenser nor display will work until Sabbath mode is deactivated.
      • The ice maker will complete the cycle it has already initiated. The ice cube compartment will remain cold.
      • The HIGH TEMP alarm will remain active. For example, if you inadvertently left the refrigerator door open for a period of time, the HIGH TEMP alarm will signal for safety reasons. Once the door is closed, the refrigerator will function normally without any violation of the Sabbath / Holidays.


    If you have any questions, please contact us.

     

  • My refrigerator was just installed and the ice maker is not working, how do I fix it?

     

    If your refrigerator was just installed, there a few things to keep in mind regarding your Ice Maker:

    • Check to ensure the ice maker is turned ON – the LED light on your display for the ice maker will be illuminated.
    • Before making ice for the 1st time – be sure to prime the water supply system. Air in the new plumbing lines can result in 2 or 3 empty ice cycles. Also, if the system is not flushed, the first ice cubes may be discolored or have an odd flavor.
    • Your ice maker is turned on at the factory so it can work as soon as you install your refrigerator. If you cannot connect a water supply, set the ice maker’s On/Off feature to OFF; otherwise the ice maker’s fill valve may make a loud chattering noise when it attempts to operate without water.
    • After the refrigerator is installed and has cooled for several hours, the ice maker can produce ice within 24 hours. The ice maker will fill the ice bin from the rear. You must dispense some ice to force the ice forward in the bin. This will allow the ice bin to fill completely.


    *For Top-Freezer models, see “How do I use my ice maker in my Top-Freezer refrigerator?”

    If you have any questions, please contact us .
  • What should I do if my ice maker is not making enough ice in my refrigerator?

     

    If you ice maker is not making enough ice, here are few things to check:

      • The ice maker should produce 2 to 3 pounds of ice per 24 hours, depending on usage. The ice bin will hold about 4 pounds of ice.
      • The water filter may be clogged or overdue for replacement. If water is dispensing slowly or not at all, or your water filter is older than 6 months – it’s time to replace.
      • The water supply line is not kinked – sometimes this can happen if the refrigerator is pushed too far against the wall.
      • Heavy traffic, opening or closing the refrigerator doors excessively can slow down ice production. Some models are equipped with Quick Freeze feature – just press Quick Freeze on your display to temporarily increase the ice production rate.
      • Freezer temperature is set too warm. Set the freezer control to a colder setting to improve ice production. Allow 24 hours for the temperature to stabilize.


    If you have any questions, please contact us .

  • What should I do if my ice maker is not making any ice in my refrigerator?

     

    If your ice maker is not making any ice, here are few things to check:

    • The ice maker has not been inadvertently turned off.
    • The refrigerator is connected to the water line and/or the water valve is open.
    • The water supply line is not kinked – sometimes this can happen if the refrigerator is pushed too far against the wall.


    For models with a Water Filter:

    • The water filter is seated properly – simply remove and re-install the water filter to double check. The water filter may be clogged or overdue for replacement. If water is dispensing slowly or not at all, or your water filter is older than 6 months – it’s time to replace.


    For models with a dual ice maker:

    • Check the ice maker in the freezer to ensure the wire signal arm is allowed to go in the up or down position. Sometimes an ice cube or other object may be preventing the signal arm from freely moving. Additionally, ensure the ice bin itself is pushed all the way to the rear of the shelf. If this comes slightly out of place, it may prevent the signal arm from dropping all the way down and producing ice as it should.


    If your ice cubes are freezing together or clumping:

    • You may experience this issue if your ice cubes are not used frequently or you have experienced an interruption of power for prolonged period of time. Feel free to discard the ice and allow a fresh supply to be produced. TIP: Ice production should be used at least twice a week to keep the cubes separated.

     

    If your ice cubes are small or hollow this may be a result of your ice maker not getting enough water. This usually is due to the water filter being clogged or a restricted water supply. It is recommended to change the water filter first but if the condition still occurs then you want to check for a saddle valve, water valve not turned on all the way or kinked water supply line.

    Remember, smaller ice cubes or ice chips jamming in the ice maker may be a sign that your water filter needs changing. As the water filter becomes older (6 months or more) it can become clogged with particles and less water is delivered to the ice maker. The ice maker can’t fill every cube in the ice maker mold, leading to small cubes or ice chips that can get caught between the ice ejector blades and the stripper.

    If you have any questions, please contact us.

  • My refrigerator was just installed and my Ice and Water dispenser is not working, how do I fix it?

     

    If your refrigerator was just installed, there a few things to keep in mind regarding your Ice & Water Dispenser:

    • Check to make sure the refrigerator is properly connected to a water supply and that the water supply is turned on.
    • Be sure to prime the water supply system. Air in new plumbing lines can result in an uneven water flow.
    • The dispenser has a built-in device that shuts off the water flow after 3 minutes of continuous use. To reset the shutoff device, simply release the dispenser paddle and then resume if needed.
    • Water from the dispenser is not chilled – it will be room temperature without adding ice to your cup/glass.
    • When dispensing ice, you will hear a snapping or clicking sound when the ice chute opens and closes. This is perfectly normal.
    • When dispensing cubed ice, it is not uncommon to have a small quantity of little pieces along with whole cubes.

    If you have any questions, please contact us.

  • What should I do if the dispenser on my refrigerator is not dispensing ice?

     

    If your refrigerator is not dispensing ice, here are a few things to check:

    • If your refrigerator display has been locked, it will not dispense water or ice. Press and hold the lock key on your display for 3 seconds to unlock.
    • Make sure there is ice in the ice bin.
    • The refrigerator doors are not completely closed when trying to dispense.
    • The dispenser paddle has been pressed too long. The dispenser has a built-in device that shuts off after 3 minutes of continuous use to prevent the motor from overheating. To reset the shutoff device, simply release the dispenser paddle and then resume if needed.
    • Ice may be jammed. Ice could have melted and frozen around the auger due to infrequent use, temperature fluctuations, and/or power outages. Remove the ice bin, thaw and empty contents. Clean the ice bin (wipe/dry) and replace in proper position. When new ice is produced, dispenser should operate.
    • Ice may be jammed between ice maker and ice bin. Take out the ice bin completely and remove the ice cubes. Replace the bin and the dispenser should operate.
    • When removing or replacing the ice bin, avoid rotating the auger in the ice bin. If the auger is accidentally rotated, you must realign the auger by turning it in 45 degree turns until the ice bin fits into place. If the auger is not properly aligned, the refrigerator will not dispense ice and/or the door may not close properly.

    If you have any questions, please contact us .

  • What should I do if the dispenser on my refrigerator is not dispensing water?

     

    If your refrigerator is not dispensing water, simply check the following:

    • If your refrigerator display has been locked, it will not dispense water or ice. Press and hold the lock key on your display for 3 seconds to unlock.
    • The water filter is seated properly – simply remove and re-install the water filter to double check. The water filter may be clogged or overdue for replacement. If water is dispensing slowly or not at all, or your water filter is older than 6 months – it’s time to replace.

    If you have any questions, please contact us .

  • What does it mean to “Prime the Water Supply System” and why is it important for my refrigerator?

     

    If you just installed your refrigerator, it is connected to a water supply so it can produce ice and dispenser water. However, air can be trapped in the new plumbing lines which can result in 2 or 3 empty ice maker cycles. Furthermore, if the system is not flushed, the first ice cubes may be discolored or have an odd flavor. It will also prohibit the water to evenly flow initially from the dispenser.

    Steps to prime the water supply system:

    • Begin filling the system by pressing and holding a drinking glass or pitcher against the water dispenser paddle.
    • Keep the glass or pitcher in this position until the water comes out of the dispenser. It may take about 1-2 minutes.
    • Continue dispensing water for several minutes to flush the system and plumbing connections of any impurities.
    • Discard the water and repeat this process a few more times.

    If you have any questions, please contact us.

  • How do I know which water filter I need for my refrigerator?

     

    When it comes to your water filter, compatible isn’t comparable.

    • Frigidaire Genuine filters offer 3 levels of carbon filtration that trap sediment, chemicals, and harmful impurities.
    • Frigidaire filters are NSF certified, the gold standard in water filtration.
    • Compatible or look-alike filters aren’t guaranteed to offer the same water quality.


    It’s always important to use the same filter type that is currently in your refrigerator. Most Owner’s Manuals will provide you the water filter information specific to your model. You can also visit Filter & Parts and go to “Find Your Water Filter”.



    If you need more help, please contact us .

  • How often should I change my water filter?

     

    In general, you should change your water filter every six months to ensure the highest possible water quality. On most models, the Water Filter Status on your display will illuminate and prompt you when it’s time to replace the filter. If your refrigerator has not been used for a period of time (during moving for example), it is recommended to change the filter before reinstalling the refrigerator.

    To order replacement filters, simply go to Filter & Parts. Remember to order the same filter type that is currently in your refrigerator.

    If you need more help, please contact us .

  • When do I need to change my air filter?

     

    In general, you should change the air filter every six months (in most models, the filter status light on your display will prompt you to replace the filter). Replacing the air filter will ensure optimal filtering of refrigerator odors. You may want to adjust this time period depending on the types and amounts of food you typically store in your refrigerator. To order replacement filters, simply go to Filter & Parts. Remember to order the same filter type that is currently in your refrigerator.

    Remember to order the same filter that is currently in your refrigerator.

    If you have any questions, please contact us.

Multi-Door Refrigerator FAQs

  • How do I use the features and functions on my Multi-Door refrigerator display?

     

    Depending on your model, there are various features and functions available on your Multi-Door refrigerator. It is always recommended to check out your Owner’s Manual for more descriptions of these features and when best to use.

    Press selection directly on display for a few seconds until you hear an audible tone. If deactivating a selection, the LED light will no longer illuminate. If you have any questions, please contact us.

  • How do I use my Custom-Flex® Temp Drawer on my Multi-Door refrigerator?

     

    The Custom-Flex® Temp Drawer allows you to customize your storage space to fit your needs. You can use it as an extension of your freezer or as additional refrigeration space.

    The drawer automatically defaults to a locked state to prevent any unwanted use. To change the drawer’s settings, simply press Unlock and hold for 3 seconds.

    To change the drawer temperature when in the freezer temp setting, use the control panel display on the front door of your Multi-Door refrigerator. It’s important to note, when changing the temperature on the display, you will be changing both the drawer temperature setting AND the freezer compartment.

    Based on your selection – Meat/Seafood, Cold Drinks, Deli/Snacks or White Wine – your Multi-Door refrigerator has preset temperature settings.

    It is not recommended to use the Custom-Flex® Temp Drawer to store fresh produce as these items may freeze and cause damage to fruits and leafy vegetables – use your Auto CrispSealTM Drawer for these items.

    If you have any questions, please contact us.

     

  • How does my Auto CrispSealTM Drawer work?

     

    If you have a refrigerator model with the Auto CrispSealTM Drawer, they are equipped with an auto humidity control on the side of each crisper under the humidity control cover. Good news – no settings needed!

    Auto CrispSealTM Drawers may be equipped with an automatic humidity control membrane. We do not recommend replacing the auto-humidity membrane unless it becomes damaged or dirty. If the membrane requires cleaning, it can simply be washed with soap and water. Make sure you thoroughly dry the membrane before replacing in your refrigerator. For further instructions regarding how to remove the auto-humidity membrane, check out your Owner’s Manual .

    If you have any questions, please contact us.

     

  • Can I adjust the shelves in my Multi-Door refrigerator to fit my spacing needs?

     

    Most Multi-Door refrigerators are equipped with shelves that are supported at the back of the refrigerator. To adjust your shelves:

    • Remove all items from shelf / shelves
    • Lift front edge up
    • Pull shelf out
    • Replace the shelf by inserting the hooks at the rear of the shelf into the wall bracket. Lower the shelf into the desired slot and lock into position


    Some models have glass shelves that slide out for easy access. The shelves slide out independently of their mounting brackets. Just pull the front of the shelf forward. Shelves can be extended as far as the stopper will allow but are not removable from their mounting brackets.



    Door bins (vary by model) are removable for easy cleaning but some of them have fixed positions while others can be adjusted. To change the position of an adjustable door bin simply:

    • Remove all items from the bin
    • Grip the bin firmly with both hands and lift it upward or side-to-side (depending on bin type)
    • Remove the bin
    • Place the bin just above the desired position
    • Lower the bin onto supports until locked in place
    • Place bin liner into bin (if removed)


    For more information, refer to your Owner’s Manual . If you have any questions, please contact us.

     

  • What do the alarms or error messages mean on my Multi-Door refrigerator?

French-Door Refrigerator FAQs

  • How do I use the features and functions on my French-Door refrigerator display?

     

    Depending on your model, there are various features and functions available on your French-Door. It is always recommended to check out your Owner’s Manual for more descriptions of these features.

    Press OPTIONS to illuminate the center of your display – this will show you the available features and functions.

    Use the UP or DOWN key to scroll through the menu that appears in the center of your display.

    To change a setting to ON or OFF, press the +; then press SET to select. When selection is made, go back and press OPTIONS to save.

    If you have any questions, please contact us.

  • Can I adjust the shelves in my French-Door refrigerator to fit my spacing needs?

     

    Most French-Door refrigerators are equipped with shelves that are supported at the back of the refrigerator. To adjust your shelves:

    • Remove all items from shelf / shelves
    • Lift front edge up
    • Pull shelf out
    • Replace the shelf by inserting the hooks at the rear of the shelf into the wall bracket. Lower the shelf into the desired slot and lock into position


    Some models have glass shelves that slide out for easy access. The shelves slide out independently of their mounting brackets. Just pull the front of the shelf forward. Shelves can be extended as far as the stopper will allow but are not removable from their mounting brackets.



    Door bins (vary by model) are removable for easy cleaning but some of them have fixed positions while others can be adjusted. To change the position of an adjustable door bin simply:

    • Remove all items from the bin
    • Grip the bin firmly with both hands and lift it upward
    • Remove the bin
    • Place the bin just above the desired position
    • Lower the bin onto supports until locked in place
    • Place bin liner into bin (if removed)


    Steps to remove your upper freezer basket:

    • Find the side where the basket frame is aligned to the clip opening (either left or right side). If not aligned on either side, push the basket sideways until it is aligned.
    • By grabbing the basket wire frame close to the frontal clip, pull up to take the basket frame out.
    • Grab the basket frame close to the rear clip and pull up until it comes out of the clip.
    • Once one side of the basket is off the clips and retainers, slide the basket sideways until the other side of the frame is aligned with the clip openings on the opposite side of the freezer.
    • In the same way, pull the basket frame from the frontal and rear clips until it is out of the clips.
    • Remove the basket.
    • Reverse the steps to reinstall.


    For more information, refer to your Owner’s Manual .



    If you have any questions, please contact us.

  • What do the alarms or error messages mean on my French-Door refrigerator?

Side-by-Side Refrigerator FAQs

  • How do I use the features and functions on my Side-by-Side refrigerator display?

     

    Depending on your model, there are various features and functions available on your Side-by-Side refrigerator. It is always recommended to check out your Owner’s Manual for more descriptions of these features.

    Press OPTIONS to illuminate the center of your display – this will show you the available features and functions.

    Use the UP or DOWN key to scroll through the menu that appears in the center of your display.

    To change a setting to ON or OFF, press the +; then press SET to select. When selection is made, go back and press OPTIONS to save.

    If you have any questions, please contact us.

  • Can I adjust the shelves in my Side-by-Side refrigerator to fit my spacing needs?

     

    Most side-by-side refrigerators are equipped with shelves that are supported at the back of the refrigerator. To adjust your shelves:

    • Remove all items from shelf / shelves
    • Lift front edge up
    • Pull shelf out
    • Replace the shelf by inserting the hooks at the rear of the shelf into the wall bracket. Lower the shelf into the desired slot and lock into position


    Some models have glass shelves that slide out for easy access. The shelves slide out independently of their mounting brackets. Just pull the front of the shelf forward. Shelves can be extended as far as the stopper will allow but are not removable from their mounting brackets.



    If you have any questions, please contact us.

  • What do the alarms or error messages mean on my Side-by-Side refrigerator?

Top-Freezer Refrigerator FAQS

  • Are the doors on my Top-Freezer refrigerator reversible?

     

    For most Top-Freezer refrigerators, the direction in which your refrigerator doors open (door swing) can be reversed, from left to right or right to left. Door reversal instructions can be found in your Installation guide.

  • Can I adjust the shelves and/or door bins in my Top-Freezer refrigerator to fit my spacing needs?

     

    You may need to adjust your shelves or door bins for spacing needs or simple care and cleaning.

    • Before adjusting the shelves and/or door bins, remove all the food items.
    • Remove the shelf by pulling forward to the stop position using 2 hands to avoid dropping.
    • Lift front edge up and pull out.
    • To replace the shelf, rest side edges on any pair of shelf rails and carefully push shelf back into position.


    Some Top-Freezer refrigerator models have door bins (or racks) to accommodate taller or larger items.

    • Before removing door bins (or racks) remove all the food items.
    • Push on the bin (or rack) sides to release from the locking tabs.
    • Pull straight out
    • To install the door bin (or rack) simply push straight ahead. You may hear the sides lock into the tabs.


    When cleaning shelves and/or door bins, allow any glass components to warm to room temperature before immersing in warm water to prevent damage. Simply use warm, soapy water or glass cleaner.

  • How do I use my ice maker in my Top-Freezer refrigerator?

     

    Not all Top-Freezer refrigerators have an ice maker – most are installed separately. However, if you have an ice maker, there are a few things to keep in mind if just installed:

      • Minimal ice will be produced during the first 24 hours of operation
      • Air in the new plumbing lines may cause the ice maker to cycle 2 or 3 times before making a full tray of ice.
      • With no ice usage, it may take approximately 1 to 2 days to fill the ice container/bin.
      • New plumbing connections may also cause the first production of ice cubes to be discolored or have an odd flavor. No worries, just discard the ice made during the 1st 24 hours and then you should be good to go.

    How to turn ON your ice maker?

      • Ensure the plumbing connections are secure and the water valve is opened. NOTE: If the ice maker is ON and the water supply is not connected, the water valve will make loud chattering noises.
      • Place the ice container/bin under the ice maker, pushing it as far back as possible.
      • Lower the wire signal arm to its “down” or ON position.
      • Normal ice production is about 2.5 to 3 pounds of ice every 24 hours depending on usage (unless just installed – may take a little longer) or about 8 cubes every 80-160 minutes.

    How to turn OFF your ice maker?

    • To stop the ice maker, simply lift the wire signal arm until it clicks and locks in the “up” or OFF position.
    • Keep in mind the ice maker will also turn off automatically when the ice container/bin is full.
    • TIP: You may want to turn off your ice maker if you will be away from the home for an extended period of time.

    If you have any questions, please contact us.

  • What should I do if my Top-Freezer refrigerator is too cold or too warm in the refrigerator or freezer?

     

    Here are some helpful tips if you are experiencing any of these conditions:

    • Freezer is too cold but refrigerator is fine: Set the freezer control to a warmer setting.
    • Refrigerator is too cold but the freezer temperature is fine: Set the refrigerator to a warmer setting. Adjusting refrigerator control changes temperatures in both the refrigerator and the freezer.
    • Freezer is too warm but the refrigerator is fine: Set the freezer control to a colder setting.
    • Refrigerator is too warm but the freezer is fine: Set the refrigerator control to a colder setting. Adjusting the refrigerator control changes temperatures in both the refrigerator and the freezer.


    Allow 24 hours for the temperature to stabilize after making any adjustments. To maintain temperatures, a fan circulates air in the refrigerator and freezer and therefore, it is important not to block air vents with food items. This could disrupt the air flow and cause temperature issues. For some models: Adjusting the refrigerator temperature control “0” turns off the compressor and prevents the refrigerator from cooling but does not disconnect the power to the light and electronics. To completely turn off your refrigerator, you must unplug it.



    If you have any questions, please contact us.

General Range FAQs

      • Where can I find my model and serial number?

         

        The location of your model / serial number may vary, but it’s most commonly found in one of the following locations:

        • Along the interior-side trim of the oven and visible when the door is opened
        • On the left-side panel and visible when the door is opened
        • On the front frame of the storage / warmer drawer panel and visible when the drawer is opened.

         

      • What are the benefits of registering my Frigidaire products?

         

        Once you have registered, you’ll receive Frigidaire e-newsletters filled with product tips and useful information. You will also have easy access to your warranty information and product care tips. To register your product, you will need your Model and Serial number and date of purchase as shown on your receipt. You can register on-line. You can also drop your product registration card in the mail.

        If you have any questions, please contact Frigidaire at 800-374-4432 or open the Live Chat Icon to the right of your screen.

         

      • How do I use my display or controls?

         

        Since our products may vary by model, please reference your Owner’s Manual for more information. You will find easy steps for topics such as: How to set your clock or timer, temperature settings and child lock.

         

      • How do I improve my baking results with my Frigidaire range? Ex. My oven appears to be too hot or I have uneven temperatures.

         

        You may be surprised to learn your bakeware can impact your baking results. By using the proper rack position, you can improve your baking results - - especially if you are baking on multiple racks. Your Owner’s Manual has great tips and tricks to optimize your baking performance and recommended rack positions based on food type. For more information or tips to try, review the “Before You Call” section of your Owner’s Manual if you are experiencing any issues with your baking performance.

         

      • How do I insert and remove my racks from my Frigidaire range?

         

        The type of racks in your range may vary by model. Based on your appliance, your Owner’s Manual provides a description of various types of racks. Most racks can simply be removed by pulling the oven rack straight out until it reaches the stop position. Tilt up the front of the oven rack to slide past the stop position and pull the rack out of the oven cavity. To insert the rack, rest the oven rack evenly between a left and right front guide along the oven walls so that the oven rack rests level. Tilt front of the rack upward and slide rack in past the stop position. Then bring the rack to a level position and slide the rack completely inside the oven.

        To keep your oven racks gliding smoothly when you’re removing or inserting them, we recommend applying cooking oil along their outer edges.

        If your oven is equipped with the Effortless Oven Rack system, you can refer to your Owner’s Manual for specific instructions. The Effortless Oven Rack system will automatically partially extend the oven rack from the interior oven glides to assist in easier access to your food items. This feature works whenever the oven door is opened or closed. IMPORTANT: Only the Effortless Oven Rack system should be used in the oven rack position 2. Placing any other rack in the oven rack position 2 will prevent the oven door from fully closing and may damage the oven door, oven cavity or the door connector brackets.

         

      • What is Sabbath mode and how do I use it?

         

        The Sabbath mode feature (not applicable on all models) is a special setting for use when observing the Jewish Sabbath/Holiday. Sabbath mode disables all audible tones or visual display changes on the oven control. Bake heating is the only cooking feature available while in the Sabbath mode. Oven controls are locked during Sabbath mode.

        If your appliance is equipped with the Sabbath mode feature, it is best to refer to your Owner’s Manual for instruction on how to activate and turn off Sabbath mode. These steps may vary by model.

         

      • How do I set my oven or range to self-clean?

         

        To self-clean your oven, follow these simple steps:

        1. Remove the oven racks.
        2. Set your oven control to clean.
        3. Select a cleaning time or choose a cleaning level: light, medium, or heavy soiled. For typical cleaning needs, we recommend that you select a cleaning time of three hours or choose the medium soiled setting.
        4. Select Start. (To set a delayed start, see your use and care manual.)

         

        Note: For safety reasons, the oven door will remain locked until the oven cools down. When it is sufficiently cool, the door will automatically unlock.

         

      • How do I clean my Frigidaire range?

         

        Your Owner’s Manual provides helpful tips regarding care and cleaning for your range to include the exterior and interior components such as knobs, stainless steel, racks, door and cooktop, etc. You can also purchase cleaners directly. If your appliance has Smudge Proof Stainless Steel, use a soft cloth, clean with a mild dish detergent and water or a 50/50 solution of vinegar and water. Rinse with clean water, dry with a soft clean cloth. Do not use appliance cleaner, stainless steel cleaner or cleaner containing abrasives, chlorides, chlorine or ammonia. These cleaners may damage the finish.

         

      • Is it normal for a fan to come on while using my range and when does it stop running?

         

        Yes, it is normal to hear your oven fan running when you turn on the oven including during preheat. The fan helps circulate the oven temperatures and will come on and off during the baking process. The fan may stay on after you have finished baking and turned the oven off. The fan will stop once the internal temperature of the oven cools down.

         

      • What does the Lock feature do and how can I activate it?

         

        Your appliance may be equipped with the ability to Lock the oven door and display controls. To set the oven Lock feature (instructions may vary by model – check your Owner’s Manual for more details):

        • Press OFF and hold for 6 seconds. Lock will appear in the display, the door locked indicator light will flash, and the door lock will begin to close. Allow about 15 seconds for the oven door to lock. Once the oven is locked, the current time of day will appear in the display.
        • To cancel the oven Lock feature, press Off and hold for 6 seconds. The control will unlock the oven door and resume normal operations.

         

      • What do I do if my appliance beeps and shows a code beginning with E or F on the display?

         

        If your appliance displays an E or F code, it means the unit has detected a fault or error condition. To clear the error, press OFF on the display. Once the error is cleared, try the bake or broil function. If the E or F code reappears, turn off the power to the appliance, wait 5 minutes, and then repower the appliance. Set the clock with the correct time of day. Try the bake or broil function again. If the E or F code appears again, you may need to schedule service with an authorized service provider.

         

      • What is Air Fry and how do I use it with my Frigidaire range?

         

        Air Fry allows superheated air to circulate in the oven to provide crispy, golden results without all the oil that deep frying requires. Use the Air Fry feature in your oven and save time and space on your kitchen counter. No need for a separate appliance on your counter!

        Use dark bakeware with little to no sides or try our ReadyCookTM Air Fry Tray to get the best results. The ReadyCookTM Air Fry Tray comes with an Air Fry basket and Oven Rack that allows for improved airflow for crispier results. Don’t forget to place a baking sheet under the Air Fry Tray to catch any drippings.

        Air Fry feature is not available on all models

         

      • What is convection?

         

        The convect feature uses a fan to circulate the oven's heat uniformly around the oven. This improved heat distribution allows for fast, even cooking and browning results. Convect provides better results when baking on multiple oven racks. Most foods cooked with a bake setting will cook faster and more evenly when using convection features.

        Convection is not available on all models

         

      • What is Convection Convert?

         

        Convection Convert automatically converts a standard baking recipe for convection baking. Convection Convert may only be used with a convection bake cooking mode. Because convection baking generally cooks food faster than normal baking, food items should be checked for doneness before the suggested normal recipe cook times.

        Convection Convert is not available on all models

         

      • How do I use Convection Bake?

         

        For Convection Bake, It is recommended to preheat the oven before baking food such as cookies, biscuits and breads. You will want to reduce the oven temperature by 25 degrees from the recipe's recommended oven temperature. You can then follow the remainder of the recipe's instructions using the minimum cooking time. Please reference your Owner’s Manual for recommended rack positions when using multiple racks or for more information. To set the oven for Convection Bake:

        1. Arrange the interior racks.
        2. Turn the oven mode selector to CONVECT BAKE.
        3. Select the desired oven temperature.
        4. Once the oven reaches the desired temperature, the oven will sound a chime indicating the food items can be placed in the oven.

        Convection bake is not available on all models.

         

      • How do I use Convection Roast?

         

        Convection Roast is best for cooking tender cuts of beef, lamb, pork, and poultry. Use this mode when cooking speed is desired. Convection roasting gently browns the exterior and seals in the juices. For Convection Roast: Preheating is not necessary when roasting foods using Convect Roast. Since Convect Roast cooks faster, reduce cook times by 25% from the recommended time on your recipe. You will need to check your food at that time and determine if additional time is needed. It is recommended that you do not cover foods when dry roasting since this may prevent the meat from browning properly. To set the oven for CONVECT ROAST:

        1. Place meat on roasting rack and place in oven.
        2. Turn the oven mode selector to CONVECT ROAST.
        3. Turn temperature selector to desired roasting temperature. Please reference your Owner’s Manual for additional convection roasting tips and information.

        Convection Roast is not available on all models

         

Electric Range FAQs

        • What type of cookware should I use on my ceramic/glass cooktop surface?

           

          The cookware material can impact how evenly and quickly heat is transferred from the surface element on your ceramic / glass cooktop to the bottom of the cookware.Here are some helpful tips regarding the most popular cookware materials:

          1. Aluminum - Excellent heat conductor. Some types of food will cause the cookware to darken. If aluminum pans slide across the ceramic/glass cooktop, they may leave metal marks which will resemble scratches. You will want to try and remove immediately.
          2. Copper - Excellent heat conductor but discolors easily.
          3. Stainless - Slow heat conductor with uneven cooking results. It is durable, easy to clean and resists staining.
          4. Cast Iron - A slow heat conductor however it retains heat very well. Cooks evenly once desired temperature is reached. Not recommended for use on ceramic/glass cooktops.
          5. Porcelain - enamel on metal - Heating characteristics will vary depending on base material. Coating must be smooth to avoid scratching cooktop.
          6. Glass - Slow heat conductor. Not recommended for ceramic/glass cooktop surfaces because it may scratch the glass.

          If you're inquiring about an Induction cooktop surface, please go here

           

        • How do I use Quick Preheat or Preheat?

           

          Quick Preheat will use the default temperature of 350 degrees unless changed to a temperature of your choice. For best results, use when baking with a single rack. A reminder tone will sound indicating when to place the food in the oven. To set Quick Preheat:

          1. Press Quick Preheat
          2. Press Start if using the default temperature
          3. To stop Quick Preheat at any time, press cancel.
          4. To set Quick Preheat using a different temperature setting:
          5. Press Quick Preheat
          6. Enter Temperature (ex. 3 7 5)
          7. Press Start

           

        • What is a Warmer Zone?

           

          The purpose of the warmer zone is to keep hot, cooked foods at serving temperature. It is recommended to use this feature to keep cooked foods hot such as: vegetables, gravies, casseroles, soups, stews, breads, pastries and oven-safe plates. Do not heat cold food on the warmer zone. Use only plates, utensils and cookware recommended for the oven and cooktop on the warmer zone. To set the warmer zone control:

          1. Turn the warmer zone control knob to ON. The warmer zone uses a pre-set temperature designed to keep foods at serving temperature.
          2. When ready to serve, turn the warmer zone OFF. The warmer zone will remain hot until the hot surface indicator light turns off.

           

        • How do I use the meat probe?

           

          A meat probe works best with foods such as roasts, hams and poultry. The meat probe helps to ensure the internal food temperature reaches the desired "target" temperature. When the meat probe is active, it will display the internal food temperature, eliminating the need for any guesswork. To use the meat probe:

              1. Insert the probe into the food and place the food on the desired oven rack.
              2. Plug the connector end of the probe all the way into the probe receptacle while the oven is still cool. The receptacle is located on the upper left front part of the oven wall.
              3. When the probe is detected, an acceptance tone will sound, and icon will illuminate on the oven display.
              4. A meat probe does not accompany all models so you may want to refer to your
          Owner’s Manual
                for additional information.

           

        • What do the indicator lights on my range mean?

           

          Your appliance may be equipped with 2 different types of surface indicator lights - the element on indicator light and/or the hot surface indicator light. The element on indicator light is usually located on the display panel and will illuminate when a surface element is turned ON. A quick glance at this indicator light after cooking is an easy way to be sure ALL surface controls are turned OFF. The hot surface indicator light is usually located on the display panel and will illuminate when any surface cooking area heats up and will remain on until the glass cooktop has cooled to a moderate level. For more information, review the “Before You Call” section of your Owner’s Manual if you are experiencing any issues with your indicator lights.

           

        • When and how do I use steam clean?

           

          The Steam Clean feature (not applicable on all models) offers a chemical free and time saving method to assist in the routine cleaning of light soils on the oven bottom. For heavier baked on soils, we recommend using the Self Clean feature. If your appliance is equipped with the Steam Clean feature, your Owner’s Manual will provide important information. To set a Steam Clean cycle:

          1. Remove all racks and oven accessories.
          2. Scrape or wipe loose debris and grease from the oven bottom.
          3. Pour 1 cup of water onto the oven bottom and close the oven door. (Image available in Owner’s manual)
          4. Press Steam Clean.
          5. Press either the up or down arrow to activate. “St Cn” will appear in your range display.
          6. The time remaining in the Steam Clean cycle is shown in the display. Do not open the door during this team. If door is open while in steam clean (d-O) will appear in the display. Opening the door during Steam Clean will prevent the water from reaching the temperature needed to clean.
          7. Some condensation or water vapor may appear close to the oven vent or oven door glass during the cycle and this is normal.
          8. When the steam clean cycle is complete, an alert will sound and the END message will show in the display. Press OFF to return to the clock.
          9. Take care opening the door when the steam clean is finished. Stand to the side of the oven out of the way of escaping vapor.
          10. Wipe oven cavity and bottom immediately after the cycle is complete. You may want to place a paper towel or cloth in front of the oven to capture any water that may spill while wiping. Your oven door gasket may become damp but do not wipe dry.
          11. Press OFF to stop Steam cleaning at any time during the cycle.

           

        • Why does my surface element appear to go on and off on my ceramic glass cooktop?

           

          Radiant elements have a limiter that allows the element to cycle ON and OFF, even on the HI setting. Cycling at the HI setting is normal and will occur more often if the cookware is too small for the radiant element or if the cookware bottom is not flat. The element will retain enough heat to provide a uniform and consistent heat during the off cycle. For more information, review the “Before You Call” section of your Owner’s Manual if you are experiencing any issues with your surface elements.

           

Gas Range FAQs

        • What should I do if some or all of my burners are not lighting?

           

          There are several steps you can try to resolve this issue. For more information, review the “Before You Call” section of your Owner’s Manual. Check the following:

          • Surface control knob is set to the “lite” position.
          • Burner caps are not missing and are properly seated – Be sure that all burner caps are seated firmly and rest level on top of the burner heads. See your Owner’s Manual for more information on correct placement.
          • Burner ports are not clogged – You may have some food debris hindering gas flow. For proper gas flow it may be necessary to clean the burner head and slots. Instructions are provided in your Owner’s Manual.
          • Power cord is not disconnected.

           

        • What should I do if my gas flames are uneven or too high?

           

          There are several steps you can try to resolve this issue. For more information, review the “Before You Call” section of your Owner’s Manual. Check the following:

          • Burner caps are seated properly.
          • Moisture may be present after cleaning.
          • Burner slots or ports are not clogged.
          • Surface knob may be set too high.

           

        • How do I use a griddle with my gas range/cooktop?

           

          You can place either side of the griddle centered over the left side of the gas burners. Preheat the griddle for 5 minutes on the medium to medium-low setting. Slow preheat ensures even heat distribution during the cooking process. DO NOT preheat the griddle on HI setting. Preheating on HI setting may warp the griddle and prevent even heat distribution.

           

        • How can I clean my range grates?

           

          If you have cast iron grates, follow these steps:

          1. Wash the grates in the dishwasher.
          2. Coat the grates with a thin layer of cooking oil.
          3. Bake the grates in the oven on 350˚F for 10 minutes.

           

          If you have porcelain-coated grates, simply place them in the dishwasher and coat any unfinished areas with a thin layer of cooking oil after washing.

           

Induction Range FAQs

    • What are the benefits of Induction?

       

      Induction cooking directly heats the pan; heating will only begin when cookware is properly placed on the cooking zones. Fast and efficient - Induction cooking zones heat faster and use less energy. Induction power levels are quick to boil and they are efficient when simmering. A cooler cooktop - A unique feature of the induction cooking zones is, whether it is turned on or off, the cooking zones remain cooler than radiant type elements. Virtually no wasted heat is produced since the heat begins with the presence of cookware. Easy cleanups - The cooler cooking zones make cleanup easier. Spills resist sticking or burning so they wipe up easily. Magnetic detector - The cooking zone has a sensor that automatically detects whether cookware is magnetic. This will reduce accidental “turn-ons.” Pan size detection - The pan size recognition sensor automatically detects and adapts the induction cooking zones to the pan sizes in use for consistent, more even cooking. More responsive - Induction cooking zones are more responsive than their electric or gas counterparts because only the pan heats. This type of cooking heats easier and will be just as responsive when reducing to a simmer.

       

    • I am a new owner of an Induction Range and would like a Quick Start Guide

       

      Induction Quick Start Guide

      *Display may vary by model

       

    • What type of cookware do I use with Induction?

       

      For the best possible surface cooking results, it is recommended to only use high quality heavy gauge cookware on the induction cooking zones. Be sure to follow all the manufacturer’s recommendations when using cookware made for induction cooking. To check if the cookware base material is suitable, use a magnet to test. If a magnet sticks to the bottom of the cookware, the material type is correct. The most common induction cookware types available are:

      • Stainless steel - Generally excellent for induction cooking plus it is durable, easy to clean and resists staining. However, it is important to note that not all stainless steel is magnetic.
      • Cast iron - Good for induction cooking. Cooks evenly. Do not slide cast iron cookware on cooktop. Cast iron cookware with a rough surface will scratch ceramic cooktop.
      • Porcelain-enamel coated metals - Heating characteristics will vary depending on quality of base material. Porcelain-enamel coating must be smooth to avoid scratching the ceramic cooktop. For more information or tips on cookware, visit your Owner’s Manual.

       

    • Why does my Induction Range make noises when I’m cooking?

       

      Some cookware can hum or buzz when used in induction cooking. The surface and oven controls click as they work to create even cooking temps. Temp changes during preheat and cool-down can make parts of the range expand and contract. Different fans run to heat up the oven or cool down different parts of the range, even when it’s off. These sounds are normal.

       

    • How do I know what power level to use on my induction cooktop surface?

       

      If you were accustomed to using Low, Medium or High settings, we want help you become familiar with the settings on your Induction range. Please refer to your Owner’s Manual for information and tips.

    • Can I "mute" the audible tones on my appliance?

       

      The option to silent audible tones may not be applicable on all models so you want to check your Owner’s Manual. For applicable models - When selecting a function on your display, an audible tone is heard each time a key is pressed. If you desire, the display can be programmed for silent operation. To set the controls for silent operation:

      • Press and hold Start Time for 6 seconds. The display will beep once and then you can release the key.
      • The controls are now set for silent operation.

      To return your audible tones to normal operation:

      • Press and hold Start Time again for 6 seconds until the display beeps once and then you release the key.
      • The controls are now set for audible operation.

       

    • What does it mean if my display shows a – (dash)?

       

      The cooktop is locked. To cancel the oven Lock feature, press OFF and hold for 6 seconds. The control will unlock the oven door and resume normal operations.

       

 

 

Dishwasher FAQs

  • Where can I find my model and serial number?

     

    Your dishwasher model number location may vary, but is most commonly found on the side of the door panel and visible when the door is opened.

  • What are the benefits of registering my Frigidaire products?

     

    Once you have registered, you’ll receive the Frigidaire e-newsletters filled with product tips and useful information. You will also have easy access to your warranty information and product care tips. To register your product, you will need your Model and Serial number and date of purchase as shown on your receipt. You can register on-line. You can also drop your product registration card in the mail. If you have any questions, please contact us.

  • What is the difference between a stainless steel interior and a plastic interior?

     

    Plastic dishwasher interiors are durable, quiet, and offer optimal drying performance. They are also usually less expensive than stainless steel interiors. Typically these interiors are white, but many models offer a Granite Grey tone for a premium look and added stain protection.

    Stainless steel interiors offer the quietest wash, are durable, and provide the greatest resistance to stains. 

     

  • What is the difference between integrated controls and controls that are on the front of the dishwasher?

     

    There are two types of dishwasher control panels: integrated controls and front controls.

    • Integrated controls are located on the top lip of the door and are hidden when the door is closed. You simply choose your wash and dry settings using these controls, push start, and close the door. Any illuminated controls will dim and the dishwasher cycle will start.
    • Controls on the front of a dishwasher are visible when the door is closed. You can see them throughout the wash cycle.

     

  • What does Smudge-Proof™ mean?

     

    Frigidaire Smudge-Proof™ stainless steel features a proprietary protective coating that resists fingerprints and cleans easily. It’s one way our products help make kitchen maintenance virtually effortless.

     

  • How do I clean stainless steel?

     

    For stainless steel models, we recommend using Frigidaire ReadyClean Stainless Steel cleaner. It provides streak-free shine, protective coating repels dust and dirt, and gently cleans tough stains. Wipe with the grain to prevent scratching. Always follow the manufacturer’s instructions when using.

     

  • How do I know how much detergent to use in my dishwasher?

     

    The amount of detergent you need to use depends on whether you have hard or soft water. To determine the proper amount, follow these tips:

     

    • If you are using dishwasher packs or tablets, use only one at a time. If you’ve selected a quick or fast cycle, add the detergent pack or tablet in the tub so it dissolves during shorter cycles.
    • For powder, gel and liquid detergents, consult your Owner’s Manual, which lists the correct amount of detergent for degree of water conditions. You can also find more tips at www.cascadeclean.com.

     

    To determine your water hardness, contact your water supplier or have your water tested by an outside source (such as a company that sells water treatment equipment).

     

    For best results, follow these tips for detergent use:

     

    • Make sure the detergent is fresh. When it’s old or expired, it might not dissolve properly.
    • Store detergent in a cool, dry place.
    • When loading the dishwasher, be sure that the detergent dispenser can open freely (not blocked by a dish/pan, etc) and that water from the spray arm can reach the open dispenser.
    • Because most detergents are designed to dissolve and activate at 120°F, your dishwasher will perform best if your water temperature is 120°F or higher at the start of a wash cycle. TIP: Feel free to check your water heater setting. You may also run hot water from the kitchen faucet prior to starting the dishwasher.
  • How do I start my dishwasher?

     

      1. Load Dishwasher.
      2. Add Detergent.
      3. Add Rinse Aid (recommended).
      4. Select Desired CYCLE (See Cycle Chart in Your Owner Manual). The indicator light will glow when selected.
      5. Select desired OPTION. The indicator light will glow when selected.
      6. Run hot water faucet nearest dishwasher until water is warm/hot for optimal performance (See Water Temperature in your Owner’s Manual). Turn water off from faucet.
      7. To start, press the START/CANCEL display.
      8. Close door immediately to latch.

     

  • How can I ensure the best drying results?

     

    To ensure the best drying results, we recommend using a rinse aid (such as Cascade® Rinse Aids*), which helps with drying and cleaning performance. These products help eliminate spots and residue.

    You can also try changing the setting on your dishwasher. You can do this at any time during the cycle.

    Depending on your model, you can choose from the below settings:

    • The Heat Dry option, in combination with a rinse aid (such as Cascade® Rinse Aids), uses heat to enhance the drying performance, costing only pennies per cycle in extra energy. Please note that it is normal for plastic products and items with concave surfaces to retain small amounts of water.
    • The Sahara Dry® cycle adds a forced air system to the Heat Dry option. It’s available on select models, and offers the most advanced drying action in the dishwasher industry. When used with a rinse aid, it offers our best drying performance.
    • The PowerPlus™ Dry cycle adds a forced air system to the Heat Dry option. Available on select models and works best when used with a rinse aid.
    • The Air Dry option relies on air rather than heat, and may sometimes leave some dishes not completely dry at the end of the cycle. If you choose this cycle, you may see water vapor coming from the vent as it runs. This is normal – it’s simply the result of moisture wicking away from your dishes.

    For more tips on drying your dishes, refer to your Owner’s Manual or check out www.cascadeclean.com. If you are unable to resolve an issue or need more information, please contact us.



    *Registered trademarks are the property of their respective owners

     

  • What are the benefits of using Rinse Aid?

     

    Rinse aid greatly improves drying, reduces water spots, filming. With it, water “sheets” off dishes rather than forming water droplets that cling and leave spots. A dispenser, located next to the detergent cup, automatically releases a measured amount of rinse aid during the last rinse. If spotting and poor drying are problems, increase the amount of rinse aid dispensed. The indicator will be dark when full and will show clear when it is time to refill. To add liquid rinse aid, open the cover. Pour in rinse aid until liquid touches the indicated fill level. Close the cover. Do not overfill since this can cause oversudsing. Wipe up any spills with a damp cloth

  • How can I ensure the best cleaning results?

     

    For the best cleaning performance, we recommend your water heat is set for a minimum of 120 degrees. If uncertain if your water is the appropriate heat, check the water heater's temperature reading. To help ahieve the desired temperature, try letting water run in your sink until it’s hot. This "primes the pump" – it gets hotter water to your dishwasher faster. (Your dishwasher uses about 3-4 gallons per cycle, limiting the opportunity the water has to warm up if it doesn’t start off hot enough.) Low water pressure may also contribute to your cleaning results. If water is being used elsewhere in your home at the same time (ex. showers, laundry), you may need to wait until water use is reduced before starting your dishwasher.

     

    Some dishwasher models offer a Sanitize Rinse option, which delivers higher heat for maximum drying and ensures a 99.999% reduction of bacteria (as certified by the NSF). We also recommend using rinse aid (such as Cascade Rinse Aids), which helps to eliminate spots and residue. For additional tips to ensure the best cleaning, see the "best way to load" your dishwasher in our FAQ's or refer to your Owner’s Manual. If you are unable to resolve an issue or need more information, please contact us.

  • What should I do when I need to add a forgotten item to a wash cycle that is in process?

     

    To add or remove items after a wash cycle starts, simply unlatch the door and wait a few seconds until wash action stops before fully opening. You can add or remove the item and then press Start. Close the door firmly to latch and resume cycle.

     

  • What is the best way to load my dishwasher to optimize my cleaning performance?

     

    Features and appearances of racks may vary by model so please reference your Owner’s Manual. However, here are some helpful tips:

     

    The upper rack is designed for flexibility in loading a wide variety of items including cups, glasses, stemware, small plates, bowls, etc. Load glasses and plastic items in upper rack only. Load items with open end facing down for better cleaning and draining. Damage may occur if delicate items touch each other during dishwasher operation. Long-handled knives and utensils can be placed in upper rack. Be sure nothing protrudes through the bottom of the rack to block rotation of middle spray arm.

     

    The bottom rack is best for plates, saucers, bowls, and cookware. Large items should be placed along the edge so they do not block the spray arm rotation. For best results, place bowls, casseroles, and sauce pans with soiled surface facing down or toward the center. Tilt slightly for better drainage. Make sure tall items do not block spray arm rotation. Be sure pan handles do not protrude through the bottom of the rack and block the spray arm rotation.
  • What is the best way to load the silverware basket?

     

    Since the features and appearances of silverware baskets may vary by model, please reference your Owner’s Manual. However, here are some overall helpful tips:

     

    1. Load the silverware basket while it is in the bottom rack or take the basket out for easy loading on a counter or table.
    2. For silverware baskets with lids, small items like baby bottle caps, jar lids, etc. can be placed in a covered section to hold them securely in place.
    3. Be sure nothing protrudes through bottom of silverware basket or rack that may block the spray arm.
    4. We recommend you do not mix silver and stainless to avoid damaging the silver finish.
    5. When you are not using the lids to your silverware basket, mix items in each section of the basket with some items pointing up and some down to avoid nesting. The water spray cannot reach nested items.

     

  • Can I adjust the rinse aid dosage used during a cycle on my dishwasher?

     

    Some of our models have a dial that can be adjusted for the rinse aid dosage while others require you to use your control pad. Since our models may vary, we recommend referencing your Owner’s Manual to determine what is applicable to your dishwasher.

     

  • When is it best to use Quick Wash or Fast Wash Cycles?

     

    Quick Wash or Fast Wash cycles are best when you have less than 1/2 a load of dishes to clean. These cycles are designed for lightly soiled dishes or silverware. Please note, when using the Quick Wash or Fast Wash cycles, Air Dry is used (versus a heated dry option), therefore some dishes may not dry completely at the end of the cycle.

     

  • How do I program my favorite cycle on my dishwasher?

     

    The MY FAVORITE CYCLE option is not available on all models so please check your Owner’s Manual. The MY FAVORITE CYCLE option allows you to program your preferred cycle and options into one button. Once Programmed, simply press the MY FAVORITE CYCLE button followed by the START/ CANCEL to select the programmed cycle and options.

     

    To Program the MY FAVORITE CYCLE button:

        1. Select your preferred cycle and options.
        2. Hold the MY FAVORITE CYCLE button for 3 seconds. The light indicator over MY FAVORITE on the display should turn on, indicating the MY FAVORITE CYCLE option has been programmed to your dishwasher

     

    To change the MY FAVORITE CYCLE option, simply repeat steps one and two above.

     

  • How do I adjust the upper rack of my dishwasher?

    Since the adjustability of your racks may vary by model, we recommend that you first reference your Owner’s Manual. However, here are some helpful tips depending on your dishwasher tub type:

     

    For Plastic Tub Dishwashers -To raise the upper rack, press the lever on the rack toward the center of the rack and pull straight up. To lower the upper rack, press the lever and push down on the rack. Your Owner’s Manual may have a diagram for assistance.

     

    For Stainless Tub Dishwashers -The top rack height can be easily adjusted to accommodate loading taller dishes. To raise the rack, lift up until both sides are at the same height and the rack will secure in place. Ensure the rack remains level from front to back with both sides at the same height. To lower the rack, lift the rack slightly then push down and release.

     

  • How do I set the delay start feature?

    The Delay Start option allows you to automatically delay starting your dishwasher for 1 to 24 hours. To activate the Delay Start option, please reference your Owner’s Manual, as the functionality may vary by model.

     

    In most cases, you will simply activate the Delay Start option by pressing DELAY START until the desired delay time shows in the display window on your dishwasher. Press START to start the delay option. To cancel the DELAY START option and begin the cycle before the delay period is over, press and hold START/CANCEL for a few seconds and close the door.

     

  • How do I set the child lock feature?

     

    To prevent children from accidentally changing the dishwasher settings or starting the dishwasher, you can lock the controls.

     

    For Plastic Tub Dishwashers -Press and hold DELAY START for 3 seconds. An indicator light on the lock graphic pad will illuminate when the controls are locked and no new selections can be made until the lock is released. To unlock the controls, press DELAY START again for 3 seconds, and the indicator light will go out.

     

    For Stainless Steel Dishwashers - Press DELAY START until the display window displays "loc". To unlock the controls, press DELAY START until "loc" is no longer displayed in the displaystatus window.

     

  • What are normal dishwasher operations sounds?

     

    It is normal for you to hear the water filling in your dishwasher along with water circulating and the motor running. If you hear a knocking or banging sound, check to ensure you do not have dish, pot, pan, or utensil causing the spray arm to circulate improperly. For models equipped with the fan-assisted Even Dry or Perfect Dry system, it's normal to hear the fan operate at various times during the cycles.

     

  • What should I do if my dishwasher is not starting?
    If your dishwasher is not starting, we recommend you check the following:

     

        1. Make sure you have not inadvertently set DELAY START or CHILD LOCK.
        2. Make sure you have pressed START/CANCEL after selecting your cycles.
        3. Make sure you have closed door immediately to avoid having to reselect your cycle/options.
        4. If you added a forgotten item or interrupted the cycle, you may need to press START again for the cycle to resume once you close the door.
        5. Make sure the dishwasher door is properly closed.
        6. Make sure your water supply is turned on.
        7. Check to see if the circuit breaker is tripped or if a fuse is blown.

    For additional help, refer to your Owner’s Manual . If you are unable to resolve an issue or need more information, please contact us. ​

     

  • What can I do if my dishwasher is not draining?

    If your dishwasher is not draining properly, we recommend you check the following:

    1. Ensure that the knockout plug has been removed from inside the food waste disposer inlet.
    2. Make sure the drain hose is not kinked
    3. Ensure the cycle is complete, not in pause status.
    4. Check that the glass trap/ filter is maintained and installed properly with no clogs. Visit the Care and Cleaning section of your Owner’s Manual for more information regarding how to empty the glass trap/filter.

    For additional help, refer to your Owner’s Manual. If you are unable to resolve an issue or need more information, please contact us. ​

     

  • What do I do if my dishwasher is showing a message code?

     

    The display window of your dishwasher may show the following activity:

      • 1-24: the number of delay start hours. The last hour will count down in minutes.
      • 1-199: the number of minutes left in a cycle.
      • L0-L6: the level of rinse aid dosage on some models.
      • CL or Close the door: reminds you the door need to be closed to start the cycle.
      • LOC: indicates the door is locked.

     

    If you are receiving another message code in display window, we recommend you refer to your Owner’s Manual. If you are unable to resolve an issue or need more information, please contact us.

     

  • Why is water in the dishwasher after it runs?

     

    It’s normal to see some water in the bottom of your dishwasher after a wash cycle is completed. If you notice water covering the filter screen, try these tips:

    • Check that the drainage system is free and clear of debris.
    • If your dishwasher is hooked up to a garbage disposal, run the disposal to clear the drain system.
    • If you have a new garbage disposal, the ”knock-out” plug might need to be removed from the disposal. (This step can occasionally be overlooked during installation.)

    For additional help, refer to your Owner’s Manual. If you are unable to resolve an issue or need more information, please contact us. ​

  • Why does my dishwasher have an odor and how do I fix it?

     

        1. If your dishwasher was just installed, it is normal for there to be “new” smell at first. This goes away over time and usage.
        2. Leaving soiled dishes in the dishwasher too long can create an odor. If you are not ready to run a full cycle, use a rinse only cycle to help with any odors.
        3. Check to ensure your dishwasher is properly draining.

    For additional help, refer to your Owner’s Manual. If you are unable to resolve an issue or need more information, please contact us. ​

     

  • What does ENERGY STAR® qualified mean?

     

    Products that are ENERGY STAR® qualified are equivalent to or better than standard products, with one important difference: they use less energy. To learn the ENERGY STAR® rating, products must meet strict energy efficiency criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. Because they use less energy, these products save money on your electricity bill and help protect the environment by reducing harmful emissions from power plants. Plus, you get all of the features and quality you expect.

    For more information, see:
    http://www.energystar.gov

     

  • How can I tell if my appliance is ENERGY STAR® qualified?

     

    When shopping for an appliance, it's easy to recognize the ENERGY STAR® label that identifies qualified products. This label means that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their products’ test results on the ENERGY STAR® label. The label will tell you about the product's efficiency level, including approximately how much energy the appliance uses, its average annual operating cost, and how its energy use compares with that of similar products.

    For more information, see:
    http://www.energystar.gov/index.cfm?c=appliances.pr_appliances

 

 

 

 

Microwave FAQs

  • Is it okay to install my microwave over a gas range?

     

    Yes. All of our over-the-range (OTR) microwaves are certified by Underwriters Laboratories for use over a gas range.

     

  • Why do metal objects spark or arch when I use them in the microwave, but the metal rack that comes with the microwave doesn’t?

     

    Unlike other metal objects, the metal rack included with your microwave is specially designed for safe use. The design takes into account the pattern of microwaves to prevent arching and sparks. For example:
    • The plastic spacers which hold the rack in place are engineered to keep it from arching against the microwave’s sides. 
    • The rack’s tines and outer edges are engineered to form a fully enclosed object, avoiding the open ends that lead to arching. 
    No other metal objects, including pans, utensils, etc. are approved for use inside a microwave.

     

  • Where does my OTR microwave vent?

     

    All of our over-the-range (OTR) microwaves are factory preset to vent internally – it will recirculate the air back into the room. However, it can also be converted to vent externally, or outside, if you prefer. If this is your preference, please let the installer know before they begin the initial installation and they will share the option that best suits your installation situation.

     

  • What hardware should I use for installing my microwave?

     

    Your over-the-range (OTR) microwave, it will come with all the necessary installation hardware. Each of our models comes with a complete set of installation hardware.

     

  • Do I need a special plate to cook popcorn in my microwave?

     

    If your microwave model has a glass tray or turn table, then follow the instructions printed on the popcorn label and place the bag on the turn table. In some instances, if you have a metal turn table (instead of glass), you do need to set the popcorn bag on a popcorn/bacon plate. This plate will lift the popcorn bag off of the microwave’s metal turntable, which can otherwise interfere with the metal contained in the popcorn bag.

     

  • How do I change the oven light on my over-the-range microwave?

     

     

  • How do I change the surface light in my microwave?

     

     

  • How do I clean my microwave?

     

     

  • How and when should I use the ventilation fan on my over-the-range microwave?

     

     

 

 

Freezer FAQs

  • Why does my freezer seem loud when it turns on?

     

    Newer freezer models have greater storage capacity and a broader temperature range, both of which require a high-speed compressor. The compressor is what you hear when your freezer turns on, and it’s normal for the sound level to be higher than on older models.

     

  • What does the alarm or “buzzer sound” mean?

     

    On some freezer models, you might hear an alarm or a “buzzer sound” if the freezer’s temperature rises above 20˚F. If you do hear it, simply turn the Temp-Alarm off until the temperature is again below 20˚F. It’s also a good idea to check that your freezer is level, and that its door closes freely and with a proper seal. Once you close your freezer door, leave it closed so the freezer temperature can decrease.

     

  • What should I do if my freezer isn’t running?

     

    If your freezer is not running, it might be due to one of the following reasons:

    • The control knob is turned to OFF. Simply set the knob back to ON.
    • A fuse is blown in your house, or a circuit breaker is tripped. If this is the case, reset the circuit breaker or replace the fuse with a 15 amp time-delay fuse.
    • The power cord may not be plugged in. Check to be sure the plug fits tightly into the wall outlet. Note: Do not use an extension cord.
    • A power outage has occurred. In this case, you might want to call your local electric company.

     

  • How can I set my freezer to run less frequently, or for shorter intervals?

     

    • Adjust the temperature setting. Set the control knob to a lower number, then allow 24 hours for the temperature to stabilize.
    • Open the door or lid less frequently. Whenever the door or lid is opened, the warm air that enters can cause the temperature in the freezer to rise, triggering the freezer to run in order to lower it again.
    • Clean or change the gasket. Leaks in the gasket seal can let warm air in, causing your freezer to run more in order to maintain the desired temperature. If your freezer gasket is dirty, worn, cracked, or poorly fitted, you should clean or change it.

      Please note that it’s normal for your freezer to run more frequently if: 

    • It has recently been disconnected for a period of time. After being reconnected, the freezer can take up to 24 hours to completely cool down again.
    • It is a larger freezer. Larger freezers will require more running time to stay cold.
    • You’ve recently placed large amounts of warm or hot food in it. Warmer items in the freezer will affect its temperature, and it will run longer in order to return to your selected setting.
    • The outside weather is hot, or room temperature is cold. The freezer will have to work harder under these conditions.
    • The lid has been opened frequently. If warm air has been allowed in to the freezer, it will run longer in order to return to the desired temperature.

     

  • What can I do if the lid on my freezer won’t close?

     

    If your freezer won’t close, it might be because the lid does not tightly fit the shape of the unit. The lid is designed to be flexible, allowing it to conform to the unit. If you notice that the lid is wrapping at one corner and/or not forming a tight fit, simply raise it and allow it to close sharply—this will help reestablish a tight fit.

     

  • Why is there ice inside my freezer?

     

    If you see ice or frost inside your freezer, it could be because the door or lid has been opened frequently or for too long, or because the freezer needs to be defrosted. Note: In hot and humid weather, it is normal for frost to build up more quickly. Frost-free freezers should not build up ice, it should melt ice into the drop pan to warm and evaporate the frost away.

     

  • What should I do if the light bulb in the freezer is off?

     

    Check to see if the bulb is burned out, and if it is, replace it with an appliance bulb of the same wattage. If the bulb isn’t burned out but the light is still off, there might not be electricity running to the freezer. If this is the case, the safety signal light outside the freezer will also be off.

     

  • Is it normal to hear a popping or cracking sound when the freezer motor (compressor) comes on?

     

    Yes, this is normal. These sounds can be caused by the freezer’s metal parts as they expand and contract with temperature changes, or by the circulation of the refrigerant that’s used to cool the freezer. The sounds will level off or disappear entirely as your freezer continues to run

     

  • Can I make my freezer’s temperature warmer?

     

    If the freezer temperature is colder than you’d like, turn the control knob to a lower number and allow 24 hours for the temperature to stabilize

     

  • Can I make my freezer’s temperature colder?

     

    If the freezer temperature is warmer than you’d like, turn the control knob to a higher number and allow 24 hours for the temperature to stabilize

     

  • Is it normal for my freezer to make vibrating or rattling sounds?

     

    If your freezer is vibrating or rattling, check the below:

    • Be sure the freezer is level. If your freezer rocks on the floor when it is moved slightly, level it by adjusting the leveling legs or by using wooden shims. You should also check to be sure that the floor can adequately support your freezer.
    • Check to see if the freezer is touching the wall. If so, move it slightly or re-level it.
    • Remove any items that are on top of the freezer.
    • Check items inside the freezer. It is normal for items inside the freezer to vibrate somewhat. If it seems they’re vibrating too much, try re-leveling the freezer or moving it slightly.

     

  • What does ENERGY STAR® qualified mean?

     

    Products that are ENERGY STAR® qualified are equivalent to or better than standard products, with one important difference: they use less energy. To learn the ENERGY STAR® rating, products must meet strict energy efficiency criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. Because they use less energy, these products save money on your electricity bill and help protect the environment by reducing harmful emissions from power plants. Plus, you get all of the features and quality you expect.

    For more information, see:
    http://www.energystar.gov/index.cfm?c=products.pr_what_makes_es

     

  • How can I tell if my appliance is ENERGY STAR® qualified?

     

    When shopping for an appliance, it's easy to recognize the ENERGY STAR® label that identifies qualified products. This label means that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their products’ test results on the ENERGY STAR® label. The label will tell you about the product's efficiency level, including approximately how much energy the appliance uses, its average annual operating cost, and how its energy use compares with that of similar products.

    For more information, see:
    http://www.energystar.gov/index.cfm?c=appliances.pr_appliances

     

  • Why is moisture forming on the outside of my freezer?

     

    If the door or lid of your freezer is open slightly, it can cause the cold air from inside to meet the warm, moist outside air. This can result in moisture being produced on the outside of the freezer. High humidity can also produce the same result.

     

  • What can I do if I detect an odor in my freezer?

     

    Odors in your freezer can be caused by how food is stored. Some foods have a strong odor, so be sure to cover them tightly. Sometimes odors can also be caused by certain containers and wrapping materials (such as paper, foil, or plastic). If you think this might be the case, try using different containers or a different brand of wrapping material. 

    After you’ve checked how your food is stored, try cleaning the interior of your freezer with a sponge, warm water, and baking soda.

     

 

 

Cooktop FAQs

  • What is the difference between a drop-in cooktop and a slide-in cooktop?

     

    Both drop-in cooktops and slide-in cooktops can be used in an island, peninsula or a traditional setting. The main difference is that a drop-in cooktop will have the controls on the top while the slide-in will have them on the front. A slide-in cooktop will require special installation.

     

  • What is the difference between a slide-in range and a freestanding range?

     

    slide-in range is designed to slide in and fit flush with your countertop. This is ideal for an island peninsula, and can also be used in a regular setting to showcase a decorative backsplash. With a slide-in range, cooktop and oven controls are at the front of the appliance. A freestanding range is used in traditional installations (against the kitchen wall), and typically has a backsplash with a clock and controls that are on the front, the top, or the backsplash.

     

  • What is a BTU and how do I know when I should use high or low BTUs?

     

    A BTU is the amount of heat required to raise the temperature of one pound of water 1˚F. BTUs are used as a measurement of the heating power of gas cooktops or ovens. To decide how much BTU capacity you’d like in your appliance, consider the following:

    • The higher the BTU capacity, the hotter the cooktop or oven can get. For everyday cooking, 9,000 BTUs is generally sufficient.
    • If you plan to do a lot of high-heat cooking—such as sautéing or stir-frying—you might find that you want 12,000 BTUs or more. Commercial burners can be as high as 20,000 BTUs, and some designed for home use can have 15,000 BTUs. With that kind of heat, you can bring eight quarts of water to a boil in six minutes.
    • You may also want a higher degree of precision for low-heat cooking. Some burners, for example, can go down to 5,000 BTUs and cycle on and off, allowing you to simmer a dish without scorching it.
    • Consider cooking surfaces with various burner and/or element configurations to offer you the greatest degree of flexibility in your cooking.

     

  • How do I know if my cookware is compatible with an induction cooktop?

     

    For cookware to work on an induction surface, it must be magnetic and have a completely flat bottom. In general, most stainless steel and cast iron cookware will work. Here's a simple test: Try sticking a magnet to the bottom of your pan. If the magnet sticks, that cookware should work; if it doesn’t, most likely the cookware is not compatible with an induction cooktop surface.

     

  • What does Smudge-Proof™ mean?

     

    Smudge-Proof™ is a protective coating that is applied directly to the stainless steel appliance that resists fingerprints and cleans easily, making it effortless to keep your kitchen looking beautiful. 

     

  • My gas range was recently installed, but only the oven is working—not the burners. What should I do?

     

    Each gas range has a shut-off valve, which supplies gas to the surface burners. To check that this valve is open and working, follow these steps:

    1. Remove the lower drawer.
    2. Locate the shut-off valve in the right rear of the drawer compartment.
    3. Check that the tab of the shut-off valve is facing toward the right.

     

    When the tab on the valve is facing right, your range should work.

     

  • Why does the surface light indicate “On” after I’ve turned off my cooktop?

     

    The light will stay on until the cooktop has cooled down.

     

  • How do I set my oven or range to self-clean?

     

    To self-clean your oven, follow these simple steps:

    1. Remove the oven racks.
    2. Set your oven control to clean
    3. Select a cleaning time or choose a cleaning level: light, medium, or heavy soiled. For typical cleaning needs, we recommend that you select a cleaning time of three hours or choose the medium soiled setting.
    4. Select Start. (To set a delayed start, see your use and care manual.)

     

    Note: For safety reasons, the oven door will remain locked until the oven cools down. When it is sufficiently cool, the door will automatically unlock.

     

  • My range door is open and in the locked position. How can I close it?

     

    To close an open door when it’s in the locked position and the door is open, press and hold the oven door light switch while following these simple steps:

    1. Program the oven to self-clean.
    2. Wait 20 seconds.
    3. Cancel self-clean.
    4. Wait 20 seconds.

     

    You should then be able to close the door.

     

  • How can I clean my range grates?

     

    If you have cast iron grates, follow these steps:

    1. Wash the grates in the dishwasher.
    2. Coat the grates with a thin layer of cooking oil.
    3. Bake the grates in the oven on 350˚F for 10 minutes.

     

    If you have porcelain-coated grates, simply place them in the dishwasher and coat any unfinished areas with a thin layer of cooking oil after washing.

     

  • How do I clean my burners/elements?

     

    Keep your burner components clean by using a mild nongranular cleaner, such as ammonia or a degreaser. This will ensure that the gas ports do not get blocked. When putting the parts back together, always make sure the burners and caps are level and firmly set in place.

     

  • How do I clean my ceramic smooth cooktop?

     

    We recommend our Cerama Bryte cleaner, which is specialized for our products. You can purchase a complete cleaning kit from our Frigidaire web page, found in the accessories section of the site.

     

  • How do I keep my racks gliding smoothly?

     

    To keep your oven racks gliding smoothly when you’re removing or inserting them, we recommend applying cooking oil along their outer edges.

     

 

 

Wall Oven FAQs

  • How do I keep my racks gliding smoothly?

     

    To keep your oven racks gliding smoothly when you’re removing or inserting them, we recommend applying cooking oil along their outer edges.

     

  • How do I set my oven to self clean?

     

    To self-clean your oven, just follow these simple steps:

    1. Remove all oven racks – except any porcelain ones.
    2. Set your oven control to Clean.
    3. Select a cleaning time, or choose a cleaning level: light, medium, or heavy soiled. For normal cleaning needs, we recommend selecting a cleaning time of three hours or choose the medium setting.
    4. Select Start. (To set a delayed start, see your use and care manual.)

     

    Note: For safety reasons, your oven door will remain locked during cleaning. When the oven is sufficiently cool again, the door will automatically unlock.

     

  • What does it mean if the oven display is flashing codes that I’m not familiar with?

     

    These codes mean that the oven’s electronic control has detected a condition it needs to check. When you see a code, follow these steps:

    • Press STOP/CLEAR to clear the display and stop the beeping.
    • Reprogram the oven.
    • If the code still displays, turn off the power to the oven at your breaker box and wait five minutes to turn it back on.

    If the code is still displayed after you’ve followed these steps, contact your local authorized service provider. 

     

  • Is it normal for the oven’s fan to run after the oven has been turned off?

     

    Yes, this is normal. The fan stays on in order to help cool the oven.

     

  • What should I do if my oven is cooking too slowly or too fast?

     

    You can check the actual oven temperature with an oven thermometer, then compare that reading to the setting on the oven’s control. If there is a significant difference, some models will let you adjust the oven temperature. Instructions for doing this can be found in your owner’s manual, under “Adjusting Oven Temperature.”

     

  • What does Real Stainless Steel mean?

     

    Frigidaire’s Real Stainless Steel is true stainless steel that has been treated with a protective coating that reduces fingerprints and smudges, making it much easier to clean.

     

  • What is convection cooking? What are the benefits?

     

    Convection cooking is cooking with the added advantage of airflow circulation, which allows for a more even distribution of heat. By using the forced flow of hot air, convection cooking produces the following benefits:

    • Cooking time is approximately 25-30% faster than conventional ovens, saving energy.
    • The more even distribution of heat results in food that is more evenly baked.
    • Generally, less heat is required than with a conventional oven—a convection oven usually cooks at 25°F below a conventional oven's required temperature.

     

 

 

Convection Toaster

  • How do I set the color and slices for toasting?

     

    After you choose the Toast mode: 

    1. Press the Temp (Darkness) button, turn the Temp/Timer knob to set how dark you want to toast your bread and press Set.
    2. Press the Time (Slices/Size) button, turn the Temp/Timer knob to the slice you want and press Set.
    3. Press the Start/Cancel button to start toasting.

     

  • How do I set the temperature and time for baking?

     

    After you choose the Bake mode:

    1. Press the Temp (Darkness) button, turn the Temp/Timer knob to the temperature you want and press Set.
    2. Press the Time (Slices/Size) button, turn the Temp/Timer knob to the time you want and press Set.
    3. Press the Start/Cancel button to start baking.

     

  • How do I set the temperature, size, and time for cooking pizza?

     

    Choose the Pizza mode, and then:

    1. Press the Temp (Darkness) button, turn the Temp/Timer knob to the temperature you want and press Set.
    2. Press the Time (Slices/Size) button, turn the Temp/Timer knob to the size you want and press Set.
    3. Press the Time (Slices/Size) button, turn the Temp/Timer knob to the time you want and press Set.
    4. Press the Start/Cancel button to start cooking your pizza.

     

  • Why is there a color difference between the two sides of my bread when I toast it?

     

    This can happen if the position of the cooking rack needs to be adjusted. Try putting the rack in the lowest rung, keeping the "bridge" up.

     

  • What are the default settings for my toaster oven’s different modes?

     

    The default settings for the various modes are shown in the chart below.

    MODE TEMPERATURE (DARKNESS) TIME (SLICES/SIZE) CONVECTION
    Bagel 3 4 No convection
    Toast 3 4 No convection
    Bake 325°F 30 minutes Convection
    Broil 450°F 10 minutes Convection
    Cookies 350°F 11 minutes Convection
    Pizza 450°F 20 minutes Convection
    Reheat 325°F 15 minutes Convection
    Warm 150°F 60 minutes No convection

     

  • Why does it seem like the lower heating element isn’t working?

     

    There are a couple of reasons why it might appear as if the lower heating element isn’t working:

    • When you use the Broil or Bagel mode, the lower heating element does not turn on.
    • The upper heating element is typically much brighter than the lower one, which can make it seem like the lower heating element is not working.

     

  • Sometimes the heating elements turn on and off while I’m using my toaster oven. Is this normal?

     

    Yes, this is normal. Your toaster oven has powerful, high-efficiency heating elements, which do not need to be running constantly to produce the required amount of heat. They will often been seen cycling on and off as they maintain the right temperature.

     

  • Why does the Convection button work sometimes, while other times it doesn’t?

     

    The Convection function is designed to be used only in certain modes. You can use it when you choose Bake, Cookies, Pizza, Reheat, or Warm. The button won't work in other modes.

     

  • Is it normal for the display light to be turned off, or to turn off on its own?

     

    Yes. The LCD light will turn off automatically after your toaster oven has been idle for 60 seconds. You can light it up again simply by pressing any of the buttons.

     

 

 

Toaster FAQs

  • When I press the handle down to start toasting, it won’t latch. What should I do?

     

    First, be sure you are pressing the handle all the way down to its lowest position. If it still won’t latch, check to be sure the toaster is securely plugged into an outlet. (The handle will not latch if the power cord is not plugged in.)

     

  • Sometimes my toast burns. Why does that happen?

     

    Certain breads are more likely to burn quickly. For example, bread that has a high sugar content, or sugar on its surface, can easily burn. Bread that is particularly dry can also burn quickly. 

    To prevent this, use a lighter setting when toasting.

     

  • I see six buttons on my toaster, but only three of them light up. Is this normal?

     

    Yes, this is normal. Only the Defrost, Reheat, and Bagel buttons will light up.

     

  • When I’m using my toaster, the number on the right flashes. Is this normal?

     

    Yes, this is normal. That number is there simply to remind you how much toasting time is left.

     

  • Why doesn’t the flashing number appear when I use the Reheat function?

     

    The Reheat function is set for 30 seconds. Because this is a relatively short amount of time, there is no reminder when you use this setting, so you won’t see the flashing number.

     

 

 

Coffee Maker FAQs

  • Can I use tap water to brew my coffee?

     

    Yes, you can use tap water with your coffee maker because an internal water filter is included or you can use purified water for best flavor.

     

  • Can I use a paper filter in my coffee maker?

     

    Yes. You can use either the permanent filter that comes with your coffee maker, or a standard # 4 paper filter.

     

  • Can I remove the glass carafe while coffee is brewing?

     

    Yes, with Auto Pause you can remove the carafe while it is brewing. Return the carafe immediately after pouring your cup of coffee as this can cause coffee to overflow from the brewing basket.

     

  • My coffee maker seems to take longer than normal to finish brewing. What might cause this?

     

    The heat from the coffee maker can eventually produce scale buildup. This can cause the thermostat to reduce the temperature in order to avoid overheating. Please follow the de-scaling steps.

     

  • Why does coffee drip from under the brewing basket?

     

    This is most likely caused by a buildup of coffee grounds, which can keep the valve below the brewing basket from closing completely. Simply clean the brewing basket – place it under running water and press the valve down.

     

  • Why does the brewing basket overflow?

     

    This can happen if the coffee being used is very finely ground (such as espresso). Water will flow through finer grounds more slowly, and this causes the overflow. Please be sure to use coffee that is ground for a drip coffee maker.

    It is also possible that the coffee maker’s filter is blocked. If this is the case, clean the filter by pouring water from the outside of it toward the inside.

     

 

 

Grill & Griddle FAQs

  • How do I lift the lid on my 5-in-1 Grill and Griddle?

     

    Check the lock knob to ensure it is in the unlocked position. 

     

  • Why are the grill plates not heating up?

     

    First, check to be sure the appliance is plugged in.  If it is, be sure both the grill plates are in the correct position and properly secured.  If you are using the ‘panini’ mode, select either the Low, Medium or High temperature (left knob).  If you are using the ‘griddle’ mode, be sure you have set the temperature for both plates (middle and right knobs).

     

  • How do I set the temperature for the grill plates?

     

    You will need to select either ‘panini’ or ‘griddle’ mode using the mode control knob.  In ‘panini’ mode, both grill plates will be heated to Low, Medium or High, based on the selected setting.  In ‘griddle’ mode, you will need to use the dual temperature controls to set each plate to the desired temperature.

     

  • How do I adjust the height setting for different food thicknesses?

     

    The lid height adjustment and lock knob is located on the side of the unit.  To adjust, rotate the knob clockwise (toward the back of the unit)

     

  • How do I remove the grill plates for cleaning?

     

    Be sure the plates are cool before attempting to remove them.  Open the 5-in-1 Grill and Griddle to the flat position and press the release buttons located on the side of the unit.  Left each plat up and out from under the metal tabs. 

     

  • How do I open the 5-in-1 Grill and Griddle flat for cooking on both plates?

     

    For use as a griddle or table-top grill, press the open-flat hinge release button on the side of the unit while grasping the handle.  Rotate the lid all the way open until the handle rests on the table or counter. 

     

  • Why is the indicator light not illuminated?

     

    The power indicator light should be illuminated when the mode is set to ‘low’, ‘medium’, ‘high’ or ‘griddle’ if either plate temperatures has been set.  The power indicator light will not illuminate when the mode control is turned to ‘panini’ or to ‘off’. 

     

 

 

Slower Cooker FAQs

  • Can I wash the slow cooker in the dishwasher?

     

    Both the ceramic vessel and the glass lid can be washed in the dishwasher.  Care should be taken to ensure they will not be chipped or cracked while in the dishwasher.  The housing, plug and cord should NEVER me immersed in water or placed in the dishwasher for cleaning. 

     

  • How do I set my slow cooker for cooking?

     

    First be sure the unit is plugged into a proper electrical outlet.  Once you have placed your ingredients into the ceramic vessel and covered the unit with the lid, press the ‘cook time’ button to increase the cook time in 30 minute intervals.  Once the desired time has been selected, push the ‘on/off’ button to begin cooking

     

  • Why do I see dashes on the control panel?

     

    When the slow cooker is plugged into an electrical outlet, the control panel will light up, beep and then show four dashes.  This indicates that the unit is in stand-by mode. 

     

  • How do I change the cooking function during cooking?

     

    The cooking function cannot be changed during a cooking cycle.  To change the cooking function, you must first press the ‘on/off’ button and then select the desired cooking function, adjusting the time as needed.  Then press the ‘on/off’ button to start cooking. 

     

  • What is the difference between ‘warm’ and ‘buffet’?

     

    The ‘warm’ and ‘buffet’ settings are for serving and keeping already cooked and heated foods warm.  The ‘buffet’ function will provide a slightly higher temperature than the ‘warm’ setting, so be sure to select the setting that best suits your needs.