Refrigerator FAQs

  • What are the differences between the water filters you offer in your refrigerators, and how do I choose one?

     

    Your refrigerator will use one of the filter types below. To easily find which one you need, look in your user manual or on the label of the filter itself. When replacing the water filter, please be sure to order the same model to ensure the right fit for your refrigerator.

      • The PureSource® filter is a canister- or cup-type filter that is qualified to reduce contaminants that affect taste or odor; for example, chlorine.
      • The PureSource Plus® filter is another type of canister- or cup-type filter located at eye level in the cool refrigerator compartment. In addition to improving water taste and removing odours from the water (like the PureSource® filter does), it can also reduce lead, mercury, and some pesticides and herbicides than may be found in water.
      • The PureSource2® filter is a cartridge-type filter located in the top front of the refrigerator compartment and is conveniently replaced with the push of a button. It features a higher level of filtration functionality as the PureSource Plus® filter, reducing the presence of more substances, including Mercury and more herbicides and pesticides.
      • The PureSource Ultra® filter has a new tubular design and is located in the top right of the refrigerator compartment. It is conveniently replaced with a push-in-and-release method, and its location frees space at the top of the refrigerator for taller items. It features the highest level of filtration; the PureSource Ultra® reduces everything listed above, plus VOCs (volatile organic compounds).

     

        Detailed performance data for your specific filter can be found in your owner's manual.

     

  • What are the differences between refrigerator models?

     

    • French Door models feature a two door refrigerator on top and the freezer on the bottom. The lower freezer is often accessed as a pull-out basket. Many French door models also offer filtered ice and water dispensers in the door.
    • Side-by-Side models feature two doors; the freezer is on the left and the refrigerator is on the right. The simple design and makes it easy to organize and find items. Often they have ice and water dispensers in the door, and they work well when you don’t have a lot of space for the door to swing open.
    • Top Freezer: Models with the freezer on top are good for smaller kitchens, offering roomy storage on wide shelves and a lower cost of operation. The direction the door opens can often be reversed to meet your specific needs.



    In selecting the style for your refrigerator, you should also consider its depth and the degree of customization you would like:

    • Built-In refrigerators are the most customized, and therefore the most expensive. Their doors are counter depth and can be produced with a stainless front or with cabinet fronts to blend with the rest of your kitchen’s look.
    • Standard-Depth refrigerators are the most popular and least expensive models, but they may be 4 inches (or more) deeper than your cabinet and countertop, extending further into your kitchen space than your counter does.
    • Counter-Depth refrigerators offer a built-in look. The refrigerator’s cabinet is as deep as your countertop, so the edge of the refrigerator is flush with your countertop. Only the doors and handles extend into your kitchen space.

     

  • Why do I need an air filter in my refrigerator?

     

    The PureAir Ultra® air filter eliminates odors for a fresher interior.

     

  • What does Smudge-Proof™ mean?

     

    Smudge-Proof™ is a protective coating that is applied directly to the stainless steel appliance that resists fingerprints and cleans easily, making it effortless to keep your kitchen looking beautiful. 

     

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  • Why isn’t the ice maker making ice?

     

    First, start by checking to make sure that your icemaker is turned on. How you do this will depend on your unit and the type of icemaker it has:

     

    • For top freezer units: Check that the icemaker’s sensor arm is in the down position.
    • For SXS units with the icemaker attached on the left: Check that the icemaker’s sensor arm is in the down position.
    • For SXS units with the icemaker attached at the rear: Be sure the on/off switch at the front of the icemaker is set to On.
    • For bottom freezer units with lower icemakers: Check that the icemaker’s sensor arm is in the down position.
    • For bottom freezer units with upper icemakers: Check that the icemaker is turned on at the display panel. How you do this will depend on your specific model – please check your user manual.

     

    If your refrigerator is newly installed, check that the water valve located behind it is in the open position.

     

    If your refrigerator was not recently installed, your water filter (if it has one) may need to be replaced – there’s a chance it could be clogged.You can order a new filter online or visit your nearest authorized dealer.

     

     

    You can also try removing and reinstalling the water filter – if your refrigerator has one – making sure that it clicks securely into place.

     

     

  • If my ice maker is making too much ice, how can I turn it off?

     

    Your icemaker is designed to be completely automatic, and will stop making ice when the bin is full.  Generally, it will produce enough to keep the bin completely full – not too much ice, and not too little.  If you have too much ice, however, you can always turn the icemaker off.

     

    How you turn off the icemaker will depend on your unit and the icemaker type:

     

    • For top freezer units: Just lift the icemaker’s sensor arm to the upper position. (It will snap into position when lifted all the way up.)
    • For SXS units with the icemaker attached on the left: Just lift the icemaker’s sensor arm to the upper position. (It will snap into position when lifted all the way up.)
    • For SXS units with the icemaker attached at the rear: Simply turn the on/off switch (found in the front of the icemaker) to Off.
    • For bottom freezer units with a lower icemaker: Just lift the icemaker’s sensor arm to the upper position. (It will snap into position when lifted all the way up.)
    • For bottom freezer units with an upper icemaker: Turn the icemaker off at the display panel. How you do this will depend on your specific model – please check your user manual.

     

  • Why is moisture developing in my refrigerator?

     

    Moisture can develop when there’s high humidity, or if the refrigerator has been opened several times in a short period. The moisture should go away when conditions and use return to normal.

    You should also check to be sure your refrigerator doors are closing completely. If the doors are open even slightly, warmer air from the room will enter the refrigerator and cause moisture to develop. The door should require a slight tug to open; if it doesn’t, check to see if any items on your refrigerator shelves might be preventing it from closing.

     

  • Why does my freezer show a temperature that is colder than the 0˚F setting?

     

    The Quick Ice™ or Quick Freeze™ option may be activated. Both of these options use a very low freezer temperature while activated. You can tell when one of them is running because the option light on the dispenser will be lit.

     

  • Why does my refrigerator run most of the time? Is this normal?

     

    Today’s refrigerators are designed to be more energy efficient than previous models. This means that they run longer cycles (or run continuously) to maintain an even temperature inside with a minimum number of start-ups, since starting a unit takes about 10 times as much energy as it does to keep it running.

     

  • What does it mean if the refrigerator’s display is flashing numbers or letters that I’m not familiar with?

     

    These are early warnings built into the refrigerator’s electronics to notify you about a potential issue earlier than you would otherwise have known about it.

    • If the display reads DF, this simply means that the refrigerator is in defrost mode
    • If the refrigerator display shows anything other than DF, call your local service provider to help detect any potential issues.

     

  • What should I do when the power comes back after an outage?

     

    When electric service returns after a power outage, the refrigerator will immediately start cooling and will automatically return to factory temperature settings. Its display will read “HI” until it has reached normal safe operating temperatures. Once the temperature is below 55°F, the exact temperature will be displayed. Please allow 24 hours for temperatures to stabilize.

     

  • How can I align the doors of my side-by-side refrigerator?

     

    You can find door adjustment instructions in your owner’s manual or in the product manual section of this website.

     

  • How can I keep my refrigerator smelling fresh?

     

    To keep the interior of your refrigerator fresh, follow these steps:

    • Regularly clean your shelves with mild soapy water and dry them thoroughly.
    • Cover or wrap food.
    • If your refrigerator model has a PureSource® air filter, we recommend that you replace it every six months. Order PureSource® air filters from your local dealer or online.

     

  • What does ENERGY STAR® qualified mean?

     

    Products that are ENERGY STAR® qualified are equivalent to or better than standard products, with one important difference: they use less energy. To learn the ENERGY STAR® rating, products must meet strict energy efficiency criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. Because they use less energy, these products save money on your electricity bill and help protect the environment by reducing harmful emissions from power plants. Plus, you get all of the features and quality you expect.

    For more information, see: www.energystar.gov

     

  • How can I tell if my appliance is ENERGY STAR® qualified?

     

    When shopping for an appliance, it's easy to recognize the ENERGY STAR® label that identifies qualified products. This label means that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their products' test results on the ENERGY STAR® label. The label will tell you about the product's efficiency level, including approximately how much energy the appliance uses, its average annual operating cost, and how its energy use compares with that of similar products.

    For more information, see:
    http://www.energystar.gov/index.cfm?c=appliances.pr_appliances

     

  • How can I remove sticky residue left from an adhesive label on the interior or exterior of my refrigerator?

     

    To remove sticky residue, we recommend using rubbing alcohol and hot soapy water. When removing the adhesive, we do not recommend using Adhesive Removal products.

     

  • How and why should I replace my water filter?

     

          
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  • How do I replace my PUREAIR ULTRA® Air Filter?

     

    For step-by-step instructions on how to replace your PureAir Ultra® Filter, click here

     

  • How do I use and adjust my SPACEPRO™ Crisper Bins?

     

    For step-by-step instructions on how to use your SpacePro™ Crisper Bins, click here.

     

 

 

Range FAQs

  • What is the difference between a drop-in cooktop and a slide-in cooktop?

     

    Both drop-in cooktops and slide-in cooktops can be used in an island, peninsula or a traditional setting. The main difference is that a drop-in cooktop will have the controls on the top while the slide-in will have them on the front. A slide-in cooktop will require special installation.

     

  • What is the difference between a slide-in range and a freestanding range?

     

    slide-in range is designed to slide in and fit flush with your countertop. This is ideal for an island peninsula, and can also be used in a regular setting to showcase a decorative backsplash. With a slide-in range, cooktop and oven controls are at the front of the appliance. A freestanding range is used in traditional installations (against the kitchen wall), and typically has a backsplash with a clock and controls that are on the front, the top, or the backsplash.

     

  • What is a BTU and how do I know when I should use high or low BTUs?

     

    A BTU is the amount of heat required to raise the temperature of one pound of water 1˚F. BTUs are used as a measurement of the heating power of gas cooktops or ovens. To decide how much BTU capacity you’d like in your appliance, consider the following:

    • The higher the BTU capacity, the hotter the cooktop or oven can get. For everyday cooking, 9,000 BTUs is generally sufficient.
    • If you plan to do a lot of high-heat cooking—such as sautéing or stir-frying—you might find that you want 12,000 BTUs or more. Commercial burners can be as high as 20,000 BTUs, and some designed for home use can have 15,000 BTUs. With that kind of heat, you can bring eight quarts of water to a boil in six minutes.
    • You may also want a higher degree of precision for low-heat cooking. Some burners, for example, can go down to 5,000 BTUs and cycle on and off, allowing you to simmer a dish without scorching it.
    • Consider cooking surfaces with various burner and/or element configurations to offer you the greatest degree of flexibility in your cooking.

     

  • How do I know if my cookware is compatible with an induction cooktop?

     

    For cookware to work on an induction surface, it must be magnetic and have a completely flat bottom. In general, most stainless steel and cast iron cookware will work. Here's a simple test: Try sticking a magnet to the bottom of your pan. If the magnet sticks, that cookware should work; if it doesn’t, most likely the cookware is not compatible with an induction cooktop surface. 

    Cookware made of aluminum, copper, or glass is not compatible with an induction cooktop. In addition, some types of stainless steel may not work on an induction surface, or may heat very slowly. 

     

  • What does Smudge-Proof™ mean?

     

    Smudge-Proof™ is a protective coating that is applied directly to the stainless steel appliance that resists fingerprints and cleans easily, making it effortless to keep your kitchen looking beautiful.

     

  • My gas range was recently installed, but only the oven is working—not the burners. What should I do?

     

    Each gas range has a shut-off valve, which supplies gas to the surface burners. To check that this valve is open and working, follow these steps:

    1. Remove the lower drawer.
    2. Locate the shut-off valve in the right rear of the drawer compartment.
    3. Check that the tab of the shut-off valve is facing toward the right.

     

    When the tab on the valve is facing right, your range should work.

     

  • Why does the surface light indicate “On” after I’ve turned off my cooktop?

     

    The light will stay on until the cooktop has cooled down.

     

  • How do I set my oven or range to self-clean?

     

    To self-clean your oven, follow these simple steps:

    1. Remove the oven racks.
    2. Set your oven control to clean
    3. Select a cleaning time or choose a cleaning level: light, medium, or heavy soiled. For typical cleaning needs, we recommend that you select a cleaning time of three hours or choose the medium soiled setting.
    4. Select Start. (To set a delayed start, see your use and care manual.)

     

    Note: For safety reasons, the oven door will remain locked until the oven cools down. When it is sufficiently cool, the door will automatically unlock.

     

  • My range door is open and in the locked position. How can I close it?

     

    To close an open door when it’s in the locked position and the door is open, press and hold the oven door light switch while following these simple steps:

    1. Program the oven to self-clean.
    2. Wait 20 seconds.
    3. Cancel self-clean.
    4. Wait 20 seconds.

     

    You should then be able to close the door.

     

  • How can I clean my range grates?

     

    If you have cast iron grates, follow these steps:

    1. Wash the grates in the dishwasher.
    2. Coat the grates with a thin layer of cooking oil.
    3. Bake the grates in the oven on 350˚F for 10 minutes.

     

    If you have porcelain-coated grates, simply place them in the dishwasher and coat any unfinished areas with a thin layer of cooking oil after washing.

     

  • How do I clean my burners/elements?

     

    Keep your burner components clean by using a mild non-granular cleaner, such as ammonia or a degreaser. This will ensure that the gas ports do not get blocked. When putting the parts back together, always make sure the burners and caps are level and firmly set in place.

     

  • How do I clean my ceramic smooth cooktop?

     

    We recommend our Cerama Bryte cleaner, which is specialized for our products. You can purchase a complete cleaning kit from our Frigidaire web page, found in the accessories section of the site.

     

  • How do I keep my racks gliding smoothly?

     

    To keep your oven racks gliding smoothly when you’re removing or inserting them, we recommend applying cooking oil along their outer edges.

     

 

 

Dishwasher FAQs

  • What do I do if my dishes are not as dry as I expected?

     

    If your dishes are not as dry as you like, try using a rinse aid (such as Finish® Rinse Aids*), which helps with drying and cleaning performance. These products help eliminate spots and residue.

    You can also try changing the setting on your dishwasher. You can do this at any time during the cycle.

    Depending on your model, you can choose from the below settings:

    • The Heat Dry option, in combination with a rinse aid (such as Finish® Rinse Aids), uses heat to enhance the drying performance, costing only pennies per cycle in extra energy. Please note that it is normal for plastic products and items with concave surfaces to retain small amounts of water.
    • The Sahara Dry®cycle adds a forced air system to the Heat Dry option. It’s available on select models, and offers the most advanced drying action in the dishwasher industry. When used with a rinse aid, it offers our best drying performance.
    • The PowerPlus™ Dry cycle adds a forced air system to the Heat Dry option. Available on select models and works best when used with a rinse aid.
    • The Air Dry option relies on air rather than heat, and may sometimes leave some dishes not completely dry at the end of the cycle. If you choose this cycle, you may see water vapor coming from the vent as it runs. This is normal – it’s simply the result of moisture wicking away from your dishes.

    For more tips on drying your dishes, see www.dishwashingexpert.com.

    *Registered trademarks are the property of their respective owners

     

  • What is the difference between a stainless steel interior and a composite plastic interior?

     

    Plastic dishwasher interiors are durable, quiet, and offer optimal drying performance. They are also usually less expensive than stainless steel interiors. Typically these interiors are white, but many models offer a Granite Grey tone for a premium look and added stain protection.

    Stainless steel interiors offer the quietest wash, are durable, and provide the greatest resistance to stains. 

     

  • What is the difference between integrated controls and controls that are on the front of the dishwasher?

     

    There are two types of dishwasher control panels: integrated controls and front controls.

    • Integrated controls are located on the top lip of the door and are hidden when the door is closed. You simply choose your wash and dry settings using these controls, push start, and close the door. Any illuminated controls will dim and the dishwasher cycle will start.
    • Controls on the front of a dishwasher are visible when the door is closed. You can see them throughout the wash cycle.

     

  • What does Smudge-Proof™ mean?

     

    Frigidaire Smudge-Proof™ stainless steel features a proprietary protective coating that resists fingerprints and cleans easily. It’s one way our products help make kitchen maintenance virtually effortless.

     

  • How do I clean stainless steel?

     

    Cleaning your stainless steel depends on what type of steel your dishwasher is made of.

    • Smudge-Proof™ Stainless Steel does not require special cleaners. You can clean it using only a damp cloth.
    • All other Stainless Steel should be cleaned with our recommended cleaner, Ecosential by Smart Choice™ Stainless Steel Cleaner, or with Cerama Bryte® Stainless Steel Cleaner.

    When cleaning on any stainless steel appliance, we recommend that you avoid using harsh chemical cleaners containing vinegar or other acidic cleaning agents.

     

  • How can I ensure the best drying results?

     

    For the best drying results, try the following steps:

    • Select the Heat Dry option or the Sahara Dry option. When you run a high temperature or sanitizing wash cycle, it can give you the best drying performance
    • Use a rinse aid. Check to make sure the rinse aid dispenser is full. The dispenser window may show a dot to indicate its level, or it may function like a fuel gauge. If the dispenser is low, remove the cap and fill the reservoir.
    • For the best cleaning and drying performance, your incoming water temperature should be between 120 and 130 degrees. If you are uncertain if your water is the appropriate heat, check your water heater's temperature reading.
    • To help get the hottest water to your dishwasher, try letting water run in your sink until it’s hot. This "primes the pump" – it gets hotter water to your dishwasher faster. (Your dishwasher uses about 3-4 gallons per cycle, limiting the opportunity the water has to warm up if it doesn’t start off hot enough.)

    Some dishwasher models offer a Sanitize Rinse option, which delivers higher heat for maximum drying and ensures a 99.999% reduction of bacteria (as certified by the NSF).

     

  • Why is water in the dishwasher after it runs?

     

    It’s normal to see some water in the bottom of your dishwasher after a wash cycle is completed. If you notice water covering the filter screen, try these tips:

    • Check that the drainage system is free and clear of debris.
    • If your dishwasher is hooked up to a garbage disposal, run the disposal to clear the drain system.
    • If you have a new garbage disposal, the ”knock-out” plug might need to be removed from the disposal. (This step can occasionally be overlooked during installation.)

     

  • How do I know how much detergent to use in my dishwasher?

     

    The amount of detergent you need to use depends on whether you have hard or soft water. To determine the proper amount, follow these tips:

     

    -          If you are using tabs, use only one at a time. If you’ve selected a quick or fast cycle, add the tablet in the tub so it dissolves in a 30-minute cycle.

    -          For powder, gel and liquid detergents, consult your owner’s guide, which lists the correct amount of detergent for degree of water conditions. You can also find more tips at www.dishwashingexpert.com.

     

    To determine your water hardness, contact your water supplier or have your water tested by an outside source (such as a company that sells water treatment equipment).

     

    For best results, follow these tips for detergent use:

    • Make sure the detergent is fresh. When it’s old, it might not dissolve properly.
    • Store detergent in a cool, dry place (under the sink is not the best location for it).
    • When loading the dishwasher, be sure that the detergent dispenser can open freely and that water from the spray arm can reach the open dispenser.
    • Because most detergents are designed to dissolve and activate at 120°F, your dishwasher will perform best if your water temperature is 120°F or higher at the start of a wash cycle.

     

  • What do the display messages mean?

     

    Error codes are common messages that the dishwasher will display to inform you if there is something that needs to be addressed with the dishwasher.  There are common error codes that can be easily reset due to small errors with the machine.  Most of the time the codes can be reset by pressing start/cancel or by turning off the breaker or power to the unit. 

    Other error codes will require you to contact our call center to address and/or arrange service on your dishwasher.  

     

  • Why is my dishwasher not draining?

     

    To ensure your dishwasher drains properly, there are several things you can check for:

    -          The drain hose is properly routed from dishwasher to sink or disposer drain connection. There must be a loop in the drain hose. This allows for proper draining and reduces odors as well (see installation instructions for correct routing).

    -          The knockout plug is properly removed from the waste disposer so water can drain. Our dishwashers come with a plug in the drain port to prevent leaks if it is not hooked up. 

    -          The filter or glass trap is not clogged.  Pieces of food will block the drain system if it is too big to fit through the hose.

     

  • What does ENERGY STAR® qualified mean?

     

    When shopping for an appliance, it's easy to recognize the ENERGY STAR® label that identifies qualified products. This label means that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their products’ test results on the ENERGY STAR® label. The label will tell you about the product's efficiency level, including approximately how much energy the appliance uses, its average annual operating cost, and how its energy use compares with that of similar products.

    For more information, see:
    http://www.energystar.gov/index.cfm?c=appliances.pr_appliances

     

  • How can I tell if my appliance is ENERGY STAR® qualified?

     

    When shopping for an appliance, it's easy to recognize the ENERGY STAR® label that identifies qualified products. This label means that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their products’ test results on the ENERGY STAR® label. The label will tell you about the product's efficiency level, including approximately how much energy the appliance uses, its average annual operating cost, and how its energy use compares with that of similar products.

    For more information, see:
    http://www.energystar.gov/index.cfm?c=appliances.pr_appliances

     

 

 

Microwave FAQs

  • Is it okay to install my microwave over a gas range?

     

    Yes. All of our over-the-range (OTR) microwaves are certified by Underwriters Laboratories for use over a gas range.

     

  • Why do metal objects spark or arch when I use them in the microwave, but the metal rack that comes with the microwave doesn’t?

     

    Unlike other metal objects, the metal rack included with your microwave is specially designed for safe use. The design takes into account the pattern of microwaves to prevent arching and sparks. For example:
    • The plastic spacers which hold the rack in place are engineered to keep it from arching against the microwave’s sides. 
    • The rack’s tines and outer edges are engineered to form a fully enclosed object, avoiding the open ends that lead to arching. 
    No other metal objects, including pans, utensils, etc. are approved for use inside a microwave.

     

  • Where does my OTR microwave vent?

     

    All of our over-the-range (OTR) microwaves are factory preset to vent internally – it will recirculate the air back into the room. However, it can also be converted to vent externally, or outside, if you prefer. If this is your preference, please let the installer know before they begin the initial installation and they will share the option that best suits your installation situation.

     

  • What hardware should I use for installing my microwave?

     

    Your over-the-range (OTR) microwave, it will come with all the necessary installation hardware. Each of our models comes with a complete set of installation hardware.

     

  • Do I need a special plate to cook popcorn in my microwave?

     

    If your microwave model has a glass tray or turn table, then follow the instructions printed on the popcorn label and place the bag on the turn table. In some instances, if you have a metal turn table (instead of glass), you do need to set the popcorn bag on a popcorn/bacon plate. This plate will lift the popcorn bag off of the microwave’s metal turntable, which can otherwise interfere with the metal contained in the popcorn bag.

     

  • How do I use Microwave Convection?

     

    For step-by-step instructions on how to use PowerPlus ™ 2-in-1 Convection in your Microwave, click here.

     

  • How do I change the oven light on my over-the-range microwave?

     

     

  • How do I change the surface light in my microwave?

     

     

  • How do I clean my microwave?

     

     

  • How and when should I use the ventilation fan on my over-the-range microwave?

     

     

 

 

Freezer FAQs

  • Why does my freezer seem loud when it turns on?

     

    Newer freezer models have greater storage capacity and a broader temperature range, both of which require a high-speed compressor. The compressor is what you hear when your freezer turns on, and it’s normal for the sound level to be higher than on older models.

     

  • What does the alarm or “buzzer sound” mean?

     

    On some freezer models, you might hear an alarm or a “buzzer sound” if the freezer’s temperature rises above 20˚F. If you do hear it, simply turn the Temp-Alarm off until the temperature is again below 20˚F. It’s also a good idea to check that your freezer is level, and that its door closes freely and with a proper seal. Once you close your freezer door, leave it closed so the freezer temperature can decrease.

     

  • What should I do if my freezer isn’t running?

     

    If your freezer is not running, it might be due to one of the following reasons:

    • The control knob is turned to OFF. Simply set the knob back to ON.
    • A fuse is blown in your house, or a circuit breaker is tripped. If this is the case, reset the circuit breaker or replace the fuse with a 15 amp time-delay fuse.
    • The power cord may not be plugged in. Check to be sure the plug fits tightly into the wall outlet. Note: Do not use an extension cord.
    • A power outage has occurred. In this case, you might want to call your local electric company.

     

  • How can I set my freezer to run less frequently, or for shorter intervals?

     

    • Adjust the temperature setting. Set the control knob to a lower number, then allow 24 hours for the temperature to stabilize.
    • Open the door or lid less frequently. Whenever the door or lid is opened, the warm air that enters can cause the temperature in the freezer to rise, triggering the freezer to run in order to lower it again.
    • Clean or change the gasket. Leaks in the gasket seal can let warm air in, causing your freezer to run more in order to maintain the desired temperature. If your freezer gasket is dirty, worn, cracked, or poorly fitted, you should clean or change it.

      Please note that it’s normal for your freezer to run more frequently if: 

    • It has recently been disconnected for a period of time. After being reconnected, the freezer can take up to 24 hours to completely cool down again.
    • It is a larger freezer. Larger freezers will require more running time to stay cold.
    • You’ve recently placed large amounts of warm or hot food in it. Warmer items in the freezer will affect its temperature, and it will run longer in order to return to your selected setting.
    • The outside weather is hot, or room temperature is cold. The freezer will have to work harder under these conditions.
    • The lid has been opened frequently. If warm air has been allowed in to the freezer, it will run longer in order to return to the desired temperature.

     

  • What can I do if the lid on my freezer won’t close?

     

    If your freezer won’t close, it might be because the lid does not tightly fit the shape of the unit. The lid is designed to be flexible, allowing it to conform to the unit. If you notice that the lid is wrapping at one corner and/or not forming a tight fit, simply raise it and allow it to close sharply—this will help reestablish a tight fit.

     

  • Why is there ice inside my freezer?

     

    If you see ice or frost inside your freezer, it could be because the door or lid has been opened frequently or for too long, or because the freezer needs to be defrosted. Note: In hot and humid weather, it is normal for frost to build up more quickly. Frost-free freezers should not build up ice, it should melt ice into the drop pan to warm and evaporate the frost away.

     

  • What should I do if the light bulb in the freezer is off?

     

    Check to see if the bulb is burned out, and if it is, replace it with an appliance bulb of the same wattage. If the bulb isn’t burned out but the light is still off, there might not be electricity running to the freezer. If this is the case, the safety signal light outside the freezer will also be off.

     

  • Is it normal to hear a popping or cracking sound when the freezer motor (compressor) comes on?

     

    Yes, this is normal. These sounds can be caused by the freezer’s metal parts as they expand and contract with temperature changes, or by the circulation of the refrigerant that’s used to cool the freezer. The sounds will level off or disappear entirely as your freezer continues to run

     

  • Can I make my freezer’s temperature warmer?

     

    If the freezer temperature is colder than you’d like, turn the control knob to a lower number and allow 24 hours for the temperature to stabilize

     

  • Can I make my freezer’s temperature colder?

     

    If the freezer temperature is warmer than you’d like, turn the control knob to a higher number and allow 24 hours for the temperature to stabilize

     

  • Is it normal for my freezer to make vibrating or rattling sounds?

     

    If your freezer is vibrating or rattling, check the below:

    • Be sure the freezer is level. If your freezer rocks on the floor when it is moved slightly, level it by adjusting the leveling legs or by using wooden shims. You should also check to be sure that the floor can adequately support your freezer.
    • Check to see if the freezer is touching the wall. If so, move it slightly or re-level it.
    • Remove any items that are on top of the freezer.
    • Check items inside the freezer. It is normal for items inside the freezer to vibrate somewhat. If it seems they’re vibrating too much, try re-leveling the freezer or moving it slightly.

     

  • What does ENERGY STAR® qualified mean?

     

    Products that are ENERGY STAR® qualified are equivalent to or better than standard products, with one important difference: they use less energy. To learn the ENERGY STAR® rating, products must meet strict energy efficiency criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. Because they use less energy, these products save money on your electricity bill and help protect the environment by reducing harmful emissions from power plants. Plus, you get all of the features and quality you expect.

    For more information, see:
    http://www.energystar.gov/index.cfm?c=products.pr_what_makes_es

     

  • How can I tell if my appliance is ENERGY STAR® qualified?

     

    When shopping for an appliance, it's easy to recognize the ENERGY STAR® label that identifies qualified products. This label means that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their products’ test results on the ENERGY STAR® label. The label will tell you about the product's efficiency level, including approximately how much energy the appliance uses, its average annual operating cost, and how its energy use compares with that of similar products.

    For more information, see:
    http://www.energystar.gov/index.cfm?c=appliances.pr_appliances

     

  • Why is moisture forming on the outside of my freezer?

     

    If the door or lid of your freezer is open slightly, it can cause the cold air from inside to meet the warm, moist outside air. This can result in moisture being produced on the outside of the freezer. High humidity can also produce the same result.

     

  • What can I do if I detect an odor in my freezer?

     

    Odors in your freezer can be caused by how food is stored. Some foods have a strong odor, so be sure to cover them tightly. Sometimes odors can also be caused by certain containers and wrapping materials (such as paper, foil, or plastic). If you think this might be the case, try using different containers or a different brand of wrapping material. 

    After you’ve checked how your food is stored, try cleaning the interior of your freezer with a sponge, warm water, and baking soda.

     

 

 

Cooktop FAQs

  • What is the difference between a drop-in cooktop and a slide-in cooktop?

     

    Both drop-in cooktops and slide-in cooktops can be used in an island, peninsula or a traditional setting. The main difference is that a drop-in cooktop will have the controls on the top while the slide-in will have them on the front. A slide-in cooktop will require special installation.

     

  • What is the difference between a slide-in range and a freestanding range?

     

    slide-in range is designed to slide in and fit flush with your countertop. This is ideal for an island peninsula, and can also be used in a regular setting to showcase a decorative backsplash. With a slide-in range, cooktop and oven controls are at the front of the appliance. A freestanding range is used in traditional installations (against the kitchen wall), and typically has a backsplash with a clock and controls that are on the front, the top, or the backsplash.

     

  • What is a BTU and how do I know when I should use high or low BTUs?

     

    A BTU is the amount of heat required to raise the temperature of one pound of water 1˚F. BTUs are used as a measurement of the heating power of gas cooktops or ovens. To decide how much BTU capacity you’d like in your appliance, consider the following:

    • The higher the BTU capacity, the hotter the cooktop or oven can get. For everyday cooking, 9,000 BTUs is generally sufficient.
    • If you plan to do a lot of high-heat cooking—such as sautéing or stir-frying—you might find that you want 12,000 BTUs or more. Commercial burners can be as high as 20,000 BTUs, and some designed for home use can have 15,000 BTUs. With that kind of heat, you can bring eight quarts of water to a boil in six minutes.
    • You may also want a higher degree of precision for low-heat cooking. Some burners, for example, can go down to 5,000 BTUs and cycle on and off, allowing you to simmer a dish without scorching it.
    • Consider cooking surfaces with various burner and/or element configurations to offer you the greatest degree of flexibility in your cooking.

     

  • How do I know if my cookware is compatible with an induction cooktop?

     

    For cookware to work on an induction surface, it must be magnetic and have a completely flat bottom. In general, most stainless steel and cast iron cookware will work. Here's a simple test: Try sticking a magnet to the bottom of your pan. If the magnet sticks, that cookware should work; if it doesn’t, most likely the cookware is not compatible with an induction cooktop surface.

     

  • What does Smudge-Proof™ mean?

     

    Smudge-Proof™ is a protective coating that is applied directly to the stainless steel appliance that resists fingerprints and cleans easily, making it effortless to keep your kitchen looking beautiful. 

     

  • My gas range was recently installed, but only the oven is working—not the burners. What should I do?

     

    Each gas range has a shut-off valve, which supplies gas to the surface burners. To check that this valve is open and working, follow these steps:

    1. Remove the lower drawer.
    2. Locate the shut-off valve in the right rear of the drawer compartment.
    3. Check that the tab of the shut-off valve is facing toward the right.

     

    When the tab on the valve is facing right, your range should work.

     

  • Why does the surface light indicate “On” after I’ve turned off my cooktop?

     

    The light will stay on until the cooktop has cooled down.

     

  • How do I set my oven or range to self-clean?

     

    To self-clean your oven, follow these simple steps:

    1. Remove the oven racks.
    2. Set your oven control to clean
    3. Select a cleaning time or choose a cleaning level: light, medium, or heavy soiled. For typical cleaning needs, we recommend that you select a cleaning time of three hours or choose the medium soiled setting.
    4. Select Start. (To set a delayed start, see your use and care manual.)

     

    Note: For safety reasons, the oven door will remain locked until the oven cools down. When it is sufficiently cool, the door will automatically unlock.

     

  • My range door is open and in the locked position. How can I close it?

     

    To close an open door when it’s in the locked position and the door is open, press and hold the oven door light switch while following these simple steps:

    1. Program the oven to self-clean.
    2. Wait 20 seconds.
    3. Cancel self-clean.
    4. Wait 20 seconds.

     

    You should then be able to close the door.

     

  • How can I clean my range grates?

     

    If you have cast iron grates, follow these steps:

    1. Wash the grates in the dishwasher.
    2. Coat the grates with a thin layer of cooking oil.
    3. Bake the grates in the oven on 350˚F for 10 minutes.

     

    If you have porcelain-coated grates, simply place them in the dishwasher and coat any unfinished areas with a thin layer of cooking oil after washing.

     

  • How do I clean my burners/elements?

     

    Keep your burner components clean by using a mild nongranular cleaner, such as ammonia or a degreaser. This will ensure that the gas ports do not get blocked. When putting the parts back together, always make sure the burners and caps are level and firmly set in place.

     

  • How do I clean my ceramic smooth cooktop?

     

    We recommend our Cerama Bryte cleaner, which is specialized for our products. You can purchase a complete cleaning kit from our Frigidaire web page, found in the accessories section of the site.

     

  • How do I keep my racks gliding smoothly?

     

    To keep your oven racks gliding smoothly when you’re removing or inserting them, we recommend applying cooking oil along their outer edges.

     

 

 

Wall Oven FAQs

  • How do I keep my racks gliding smoothly?

     

    To keep your oven racks gliding smoothly when you’re removing or inserting them, we recommend applying cooking oil along their outer edges.

     

  • How do I set my oven to self clean?

     

    To self-clean your oven, just follow these simple steps:

    1. Remove all oven racks – except any porcelain ones.
    2. Set your oven control to Clean.
    3. Select a cleaning time, or choose a cleaning level: light, medium, or heavy soiled. For normal cleaning needs, we recommend selecting a cleaning time of three hours or choose the medium setting.
    4. Select Start. (To set a delayed start, see your use and care manual.)

     

    Note: For safety reasons, your oven door will remain locked during cleaning. When the oven is sufficiently cool again, the door will automatically unlock.

     

  • What does it mean if the oven display is flashing codes that I’m not familiar with?

     

    These codes mean that the oven’s electronic control has detected a condition it needs to check. When you see a code, follow these steps:

    • Press STOP/CLEAR to clear the display and stop the beeping.
    • Reprogram the oven.
    • If the code still displays, turn off the power to the oven at your breaker box and wait five minutes to turn it back on.

    If the code is still displayed after you’ve followed these steps, contact your local authorized service provider. 

     

  • Is it normal for the oven’s fan to run after the oven has been turned off?

     

    Yes, this is normal. The fan stays on in order to help cool the oven.

     

  • What should I do if my oven is cooking too slowly or too fast?

     

    You can check the actual oven temperature with an oven thermometer, then compare that reading to the setting on the oven’s control. If there is a significant difference, some models will let you adjust the oven temperature. Instructions for doing this can be found in your owner’s manual, under “Adjusting Oven Temperature.”

     

  • What does Real Stainless Steel mean?

     

    Frigidaire’s Real Stainless Steel is true stainless steel that has been treated with a protective coating that reduces fingerprints and smudges, making it much easier to clean.

     

  • What is convection cooking? What are the benefits?

     

    Convection cooking is cooking with the added advantage of airflow circulation, which allows for a more even distribution of heat. By using the forced flow of hot air, convection cooking produces the following benefits:

    • Cooking time is approximately 25-30% faster than conventional ovens, saving energy.
    • The more even distribution of heat results in food that is more evenly baked.
    • Generally, less heat is required than with a conventional oven—a convection oven usually cooks at 25°F below a conventional oven's required temperature.

     

 

 

Convection Toaster

  • How do I set the color and slices for toasting?

     

    After you choose the Toast mode: 

    1. Press the Temp (Darkness) button, turn the Temp/Timer knob to set how dark you want to toast your bread and press Set.
    2. Press the Time (Slices/Size) button, turn the Temp/Timer knob to the slice you want and press Set.
    3. Press the Start/Cancel button to start toasting.

     

  • How do I set the temperature and time for baking?

     

    After you choose the Bake mode:

    1. Press the Temp (Darkness) button, turn the Temp/Timer knob to the temperature you want and press Set.
    2. Press the Time (Slices/Size) button, turn the Temp/Timer knob to the time you want and press Set.
    3. Press the Start/Cancel button to start baking.

     

  • How do I set the temperature, size, and time for cooking pizza?

     

    Choose the Pizza mode, and then:

    1. Press the Temp (Darkness) button, turn the Temp/Timer knob to the temperature you want and press Set.
    2. Press the Time (Slices/Size) button, turn the Temp/Timer knob to the size you want and press Set.
    3. Press the Time (Slices/Size) button, turn the Temp/Timer knob to the time you want and press Set.
    4. Press the Start/Cancel button to start cooking your pizza.

     

  • Why is there a color difference between the two sides of my bread when I toast it?

     

    This can happen if the position of the cooking rack needs to be adjusted. Try putting the rack in the lowest rung, keeping the "bridge" up.

     

  • What are the default settings for my toaster oven’s different modes?

     

    The default settings for the various modes are shown in the chart below.

    MODE TEMPERATURE (DARKNESS) TIME (SLICES/SIZE) CONVECTION
    Bagel 3 4 No convection
    Toast 3 4 No convection
    Bake 325°F 30 minutes Convection
    Broil 450°F 10 minutes Convection
    Cookies 350°F 11 minutes Convection
    Pizza 450°F 20 minutes Convection
    Reheat 325°F 15 minutes Convection
    Warm 150°F 60 minutes No convection

     

  • Why does it seem like the lower heating element isn’t working?

     

    There are a couple of reasons why it might appear as if the lower heating element isn’t working:

    • When you use the Broil or Bagel mode, the lower heating element does not turn on.
    • The upper heating element is typically much brighter than the lower one, which can make it seem like the lower heating element is not working.

     

  • Sometimes the heating elements turn on and off while I’m using my toaster oven. Is this normal?

     

    Yes, this is normal. Your toaster oven has powerful, high-efficiency heating elements, which do not need to be running constantly to produce the required amount of heat. They will often been seen cycling on and off as they maintain the right temperature.

     

  • Why does the Convection button work sometimes, while other times it doesn’t?

     

    The Convection function is designed to be used only in certain modes. You can use it when you choose Bake, Cookies, Pizza, Reheat, or Warm. The button won't work in other modes.

     

  • Is it normal for the display light to be turned off, or to turn off on its own?

     

    Yes. The LCD light will turn off automatically after your toaster oven has been idle for 60 seconds. You can light it up again simply by pressing any of the buttons.

     

 

 

Toaster FAQs

  • When I press the handle down to start toasting, it won’t latch. What should I do?

     

    First, be sure you are pressing the handle all the way down to its lowest position. If it still won’t latch, check to be sure the toaster is securely plugged into an outlet. (The handle will not latch if the power cord is not plugged in.)

     

  • Sometimes my toast burns. Why does that happen?

     

    Certain breads are more likely to burn quickly. For example, bread that has a high sugar content, or sugar on its surface, can easily burn. Bread that is particularly dry can also burn quickly. 

    To prevent this, use a lighter setting when toasting.

     

  • I see six buttons on my toaster, but only three of them light up. Is this normal?

     

    Yes, this is normal. Only the Defrost, Reheat, and Bagel buttons will light up.

     

  • When I’m using my toaster, the number on the right flashes. Is this normal?

     

    Yes, this is normal. That number is there simply to remind you how much toasting time is left.

     

  • Why doesn’t the flashing number appear when I use the Reheat function?

     

    The Reheat function is set for 30 seconds. Because this is a relatively short amount of time, there is no reminder when you use this setting, so you won’t see the flashing number.

     

 

 

Coffee Maker FAQs

  • Can I use tap water to brew my coffee?

     

    Yes, you can use tap water with your coffee maker because an internal water filter is included or you can use purified water for best flavor.

     

  • Can I use a paper filter in my coffee maker?

     

    Yes. You can use either the permanent filter that comes with your coffee maker, or a standard # 4 paper filter.

     

  • Can I remove the glass carafe while coffee is brewing?

     

    Yes, with Auto Pause you can remove the carafe while it is brewing. Return the carafe immediately after pouring your cup of coffee as this can cause coffee to overflow from the brewing basket.

     

  • My coffee maker seems to take longer than normal to finish brewing. What might cause this?

     

    The heat from the coffee maker can eventually produce scale buildup. This can cause the thermostat to reduce the temperature in order to avoid overheating. Please follow the de-scaling steps.

     

  • Why does coffee drip from under the brewing basket?

     

    This is most likely caused by a buildup of coffee grounds, which can keep the valve below the brewing basket from closing completely. Simply clean the brewing basket – place it under running water and press the valve down.

     

  • Why does the brewing basket overflow?

     

    This can happen if the coffee being used is very finely ground (such as espresso). Water will flow through finer grounds more slowly, and this causes the overflow. Please be sure to use coffee that is ground for a drip coffee maker.

    It is also possible that the coffee maker’s filter is blocked. If this is the case, clean the filter by pouring water from the outside of it toward the inside.

     

 

 

Grill & Griddle FAQs

  • How do I lift the lid on my 5-in-1 Grill and Griddle?

     

    Check the lock knob to ensure it is in the unlocked position. 

     

  • Why are the grill plates not heating up?

     

    First, check to be sure the appliance is plugged in.  If it is, be sure both the grill plates are in the correct position and properly secured.  If you are using the ‘panini’ mode, select either the Low, Medium or High temperature (left knob).  If you are using the ‘griddle’ mode, be sure you have set the temperature for both plates (middle and right knobs).

     

  • How do I set the temperature for the grill plates?

     

    You will need to select either ‘panini’ or ‘griddle’ mode using the mode control knob.  In ‘panini’ mode, both grill plates will be heated to Low, Medium or High, based on the selected setting.  In ‘griddle’ mode, you will need to use the dual temperature controls to set each plate to the desired temperature.

     

  • How do I adjust the height setting for different food thicknesses?

     

    The lid height adjustment and lock knob is located on the side of the unit.  To adjust, rotate the knob clockwise (toward the back of the unit)

     

  • How do I remove the grill plates for cleaning?

     

    Be sure the plates are cool before attempting to remove them.  Open the 5-in-1 Grill and Griddle to the flat position and press the release buttons located on the side of the unit.  Left each plat up and out from under the metal tabs. 

     

  • How do I open the 5-in-1 Grill and Griddle flat for cooking on both plates?

     

    For use as a griddle or table-top grill, press the open-flat hinge release button on the side of the unit while grasping the handle.  Rotate the lid all the way open until the handle rests on the table or counter. 

     

  • Why is the indicator light not illuminated?

     

    The power indicator light should be illuminated when the mode is set to ‘low’, ‘medium’, ‘high’ or ‘griddle’ if either plate temperatures has been set.  The power indicator light will not illuminate when the mode control is turned to ‘panini’ or to ‘off’. 

     

 

 

Slower Cooker FAQs

  • Can I wash the slow cooker in the dishwasher?

     

    Both the ceramic vessel and the glass lid can be washed in the dishwasher.  Care should be taken to ensure they will not be chipped or cracked while in the dishwasher.  The housing, plug and cord should NEVER me immersed in water or placed in the dishwasher for cleaning. 

     

  • How do I set my slow cooker for cooking?

     

    First be sure the unit is plugged into a proper electrical outlet.  Once you have placed your ingredients into the ceramic vessel and covered the unit with the lid, press the ‘cook time’ button to increase the cook time in 30 minute intervals.  Once the desired time has been selected, push the ‘on/off’ button to begin cooking

     

  • Why do I see dashes on the control panel?

     

    When the slow cooker is plugged into an electrical outlet, the control panel will light up, beep and then show four dashes.  This indicates that the unit is in stand-by mode. 

     

  • How do I change the cooking function during cooking?

     

    The cooking function cannot be changed during a cooking cycle.  To change the cooking function, you must first press the ‘on/off’ button and then select the desired cooking function, adjusting the time as needed.  Then press the ‘on/off’ button to start cooking. 

     

  • What is the difference between ‘warm’ and ‘buffet’?

     

    The ‘warm’ and ‘buffet’ settings are for serving and keeping already cooked and heated foods warm.  The ‘buffet’ function will provide a slightly higher temperature than the ‘warm’ setting, so be sure to select the setting that best suits your needs.