Rated 2 out of
One that is not used
There is only one basket that comes with this freezer. Another one, part number 5304512559, can be ordered for $63.33 +tax. I was told by a Frigidaire customer representative that the SpaceWise baskets would fit and could be purchased locally. I ordered two, part numbers 530496508 (shallow) and 5304496509 (deep) through a local Home Depot. They arrived within a few days of ordering them.
They do not fit. There is over an inch of gap to the front ledge when set on the ledge at the back of the freezer. Please see photo. Fortunately I can return them locally without having to ship them anywhere. I would have had to do that if purchased directly from Frigidaire. The price was the same either way.
I purchased the 5304512559 directly from Frigidaire, but it is on back order and will not ship for at least another month.
I am still waiting for the caster kit that was ordered for me two months ago.
I like the freezer itself, but the accessories leave a lot to be desired and the Frigidaire customer service is just plain sad.
I will get a response here saying that Frigidaire is sorry, but they aren't.
Date published: 2018-03-22
Rated 5 out of
We purchased many Frigidaire products for the repair station and the all work great and fit our needs!
Date published: 2018-02-19
Rated 4 out of
Hard to level with caster use
Nice size chest freezer for small family. The freezer really needs another basket.
Once the caster kit is installed it cannot be leveled with the feet that are included.
Date published: 2018-02-05
Rated 4 out of
Nice size, great light in lid
I read the response from Ruth for the first review. I followed the link to check baskets. The basket had a secondary link to check which freezers the baskets worked with. Not one listed the 12.8 cubic foot freezer or model FFC13M4TW. The baskets all listed for less than $20. I called and after navigating the long voice menu system I talked to a rep. She gave a basket part number of 5304512559 for more than $60.
Date published: 2018-01-29
Rated 3 out of
Nice freezer, good light, bad caster kit
This freezer is a good size. It runs fairly quietly. The light in the lid is bright and a nice feature. There is only one basket and I cannot find the part number to purchase another on the Frigidaire web site.
The major issue after delivery was the caster kit. The casters were in the parts box, but the attaching screws were not. My old freezer was removed when this one was delivered. Frigidaire support does not know the screw size, only the caster kit number. So, unless you want to set up the freezer, load your food, wait for a new caster parts kit that may or may not have screws, unload your freezer, install the casters, and then reload your food, you need to buy screws before delivery. They are cheap insurance.
I figured out that 10-32 x 1/2 inch machine screws fit. I did have to hurry and buy 16 screws and lock washer from a local hardware store for a total of about $2.50.
This has been an issue that Frigidaire has known about for a least a few months. You would think that Frigidaire support would be able to provide the screw size specifications if not the actual correct parts.
Date published: 2018-01-17