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Frequently Asked Questions
Microwaves
Click on the problem statements/questions below to get answers.
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1. Cooking times seem too long.
- Incorrect power level has been used.
Check the recommended power setting for the particular food item.
- Low voltage.
Longer cooking times may be necessary if the voltage is below normal. Check with local utility company.
- Other appliances on the same circuit.
Microwave oven must be plugged into its own 15 ampere circuit.
- Utensil used is blocking or absorbing microwave energy.
Do not use metal utensils.
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2. Entire oven does not operate.
- Cord/plug not plugged into wall/floor receptacle.
Make sure it is plugged tightly into outlet.
- House fuse blown or circuit breaker tripped.
Check/reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have corrected by a qualified electrician.
- Power outage. Check house lights.
Call local electric company.
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3. Food is overcooked.
- Incorrect power level has been used.
Some foods require lower power settings. Check cookbook instructions for individual food items.
- Incorrect time has been selected.
Carefully follow the cookbook instructions and initially use minimum time suggested.
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4. Microwave power does not come on.
- Incorrect programming of the control panel.
Touch CANCEL and reprogram the oven.
- Oven door is not securely closed.
Open the oven door, then close securely.
- START has not been touched.
Touch START.
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5. Noise.
- Fan is circulating air to cool working parts.
This is normal.
- Pulsing sound occurs when lower power levels are being used.
This is normal.
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6. Oven light intensity varies.
- Power level other than high (100%) has been selected.
This is normal.
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7. Sparks or arcing.
- Aluminum foil is used incorrectly.
Use foil only as directed in the cookbook.
- Metal utensils or utensils with metallic trim are being used.
Do not use these utensils in the microwave oven.
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8. Steam/moisture accumulates inside the oven and/or around the oven door.
- This occurs when foods with high moisture content are being cooked.
Wipe with a soft, clean cloth to remove.
- Vents on the sides of the oven are blocked.
Locate the oven in an area that permits free air flow around the unit.
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