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Frequently Asked Questions
Dryers
Click on the problem statements/questions below to get answers.
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1. Dryer will not start.
- Cycle selector is not in the correct position.
Advance the Cycle Selector knob until the indicator is a little further into the cycle.
- Dryer door open.
Close the dryer door.
- Power cord may not be plugged in or connection may be loose.
Make sure the plug fits tightly into the wall outlet. Do not use an extension cord.
- House fuse blown or circuit breaker tripped.
Reset the circuit breaker or replace the house fuse. Do not increase the fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.
- Power outage has occurred.
Call your local electric company.
- Start button has not been pushed or turned and held long enough.
Push or turn the Start button and hold it for two seconds.
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2. Dryer stops operating.
- Overloading caused motor to overheat.
Allow the motor to cool down for 30 minutes. Reduce the load size. The average washer load will fill the drum 1/3 to 1/2 full. If the problem persists, call for service.
- Thermal limiter switch activated.
A thermal limiter switch automatically turns off the motor in the unlikely event of an overheated situation (electric dryers only). A service technician must replace the thermal limiter switch after correcting the problem.
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3. Dryer runs, but takes an excessive amount of time to dry the load.
- Clogged or restricted exhaust duct, lint screen, and/or lint screen housing.
Clean the lint screen, lint screen housing, and duct. If the problem persists, have them cleaned by a qualified servicer. To avoid the risk of carbon monoxide poisoning, never operate a gas dryer without an exhaust duct that vents outdoors.
- Exhaust duct is longer and/or has more 90° bends than recommended by the manufacturer.
Refer to the Installation Instructions for maximum length, number of elbows, and specifications for rigid and flexible metal ducts. Install the dryer accordingly. DO NOT use plastic flexible duct or metal foil duct.
- Exhaust duct is too small.
The minimum required exhaust diameter is 4 inches. Do not use a smaller duct.
- Exhaust hood is blocked.
Use an approved vent hood which has a swing-out damper(s) that opens when the dryer is in operation and closes automatically when the dryer stops to prevent drafts and to keep out insects and animals. Do not attach a screen over the vent hood opening. Maintain a minimum clearance of 12 inches between the bottom of the vent hood and the ground or any other obstruction.
- Inadequate ventilation.
If dryer is installed in a closet or under a counter, adequate ventilation is required for proper drying. See Installation Instructions for requirements.
- Electric dryer is connected to a 208 volt circuit.
Drying time will be 20 percent longer than when the dryer is connected to a 240 volt circuit.
- Load is too small.
Drying only one or two items does not save time or energy. Add similar items to the load to improve tumbling.
- Dryer is overloaded.
Reduce the load size. The average washer load will fill the drum 1/3 to 1/2 full. Items need room to tumble freely for even drying.
- Wash load is too damp.
Re-spin the wash load to remove more water and shorten the drying time.
- Dryer is not level.
Dryer should be level from front-to-back and side-to-side.
- Items not sorted properly.
Dry items of similar fabric, weight, and construction in the same load.
- High humidity.
Drying times will be longer in areas where humidity is high. Use a dehumidifier near the dryer location to reduce the humidity.
- Lint screen is clogged with lint or residue from dryer-added fabric softener sheets.
Lint screen must be cleaned after every load. Periodically wash the lint screen in warm, soapy water to remove the residue. Dry it thoroughly and replace. Do not operate the dryer if the lint screen is not in place or tumbling items could enter the exhaust system and cause damage to the dryer.
- Incorrect temperature selected.
Medium Heat and Low Heat settings, which are safe for permanent press, delicate and knit items, require longer drying periods.
- Incorrect dryness setting selected.
Select the Normal Dry setting for most loads. For loads requiring more drying time, select More Dry. Select Less Dry if you want the load to be damp dry for ironing.
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4. Dryer runs, but will not heat.
- There are two house circuits/fuses in an electric dryer's circuit.
If one of them is tripped/blown, the drum may turn, but the heater will not operate. Reset the circuit breaker or replace the house fuse.
- Outlet wired incorrectly.
Have a qualified electrician verify that the supply voltage is correct.
- Gas supply valve to a gas dryer is not open.
Open the gas supply valve. See Installation Instructions for details.
- LP gas supply tank is empty or there has been a utility interruption of natural gas.
Refill or replace the LP tank. Call your natural gas utility company.
- Dryer does not have enough air supply to support the gas burner.
The dryer needs space around it for proper ventilation. Do not stack or place laundry or throw rugs against the front or back of the dryer. See Installation Instructions for details about installing a dryer in a closet or alcove.
- Incorrect cycle or temperature has been selected.
If the Air Fluff cycle or temperature is selected, the dryer will tumble without heat. Each cycle ends with a Cool Down period during which the load tumbles without heat. Check the location of the indicator on the Cycle Selector knob.
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5. Cycle Selector knob does not appear to advance.
- Cycle selector knob.
It is normal for the indicator to appear not to advance at the beginning of an Auto Dry cycle. As the load dries, it will advance faster.
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6. Rattling or clanking sounds.
- Foreign objects such as coins, pins, paper clips, or buttons are inside the dryer.
Always check pockets for foreign objects before laundering. Remove objects from the drum and restart the dryer.
- Permanently attached objects such as belts, buckles, zippers, hooks, and other fasteners will produce noises.
To prevent noise and damage to the drum or wash load, buckle, zip, and/or hook fasteners, then turn items inside out.
- Items on top of the dryer are vibrating.
Do not set things on top of the dryer. They may harm the finish.
- Dryer is not level.
Dryer should be level from front-to-back and side-to-side.
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7. Permanent press items become wrinkled
- Dryer is overloaded.
The average wash load will fill the drum 1/3 to 1/2 full. Items need room to tumble freely to decrease wrinkling.
- Incorrect cycle, setting, and/or temperature selected.
Select the Permanent Press cycle. The Press Saver feature, available on some models, is an extended Cool Down with periodic signals to remind you to remove the load. Follow fabric care labels for proper temperature setting. Select low or medium heat. Select the Normal Dry setting for most loads. For loads requiring more drying time, select More Dry. Select Less Dry if you want the load to be damp dry for ironing.
- Items not sorted properly.
The Auto Dry cycle works best if items of similar fabric and weight are dried in the same load.
- Items left in dryer too long.
Remove items from the dryer when the cycle is completed and hang or fold. To remove wrinkles from clean, dry items, select the Refresher cycle (available on some models) or tumble the load on low heat for 10-15 minutes.
- Lint screen clogged with lint.
Clean the lint screen after every load.
- Fabric softener.
Add a fabric softener sheet to the load.
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8. Load is over-dried.
- Select the proper cycle and temperature setting.
Follow fabric care label instructions.
- Auto Dry cycle.
Select an Auto Dry cycle instead of Timed Dry.
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9. Greasy stains on fabric.
- Greasy stains on fabric.
Incorrect use of dryer-added fabric softener sheets. Place a fabric softener sheet on top of the load at the start of the cycle. Do not add it to a warm load. Discard the softener sheet after each cycle. Do not use fabric softener on children's sleep wear or other garments labeled flame resistant, as it may reduce flame resistance. To remove stains, rub them with bar soap and rewash them in warm water.
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10. Drum and inner door finish scratched.
- Foreign objects such as coins, pins, clips, and permanently attached items such as belt buckles, zippers and fasteners may be hitting the inside of the drum.
Remove foreign objects from pockets before laundering. Turn garments inside out. If necessary, baste a scrap of material securely around ornaments that can not be removed before laundering.
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