Product Support & Manuals

Wall Ovens

1. What is convection cooking? What are the benefits?

   Convection cooking is cooking with the added advantage of airflow circulation, which allows for a more even distribution of heat. By using the forced flow of hot air, convection cooking produces the following benefits:

   • Cooking time is approximately 25-30% faster than conventional ovens, saving energy.
   • The more even distribution of heat results in food that is more evenly baked.
   • Generally, less heat is required than with a conventional oven—a convection oven usually cooks at 25°F below a conventional oven's required temperature.

2. What does Real Stainless Steel mean?

   Frigidaire’s Real Stainless Steel is true stainless steel that has been treated with a protective coating that reduces fingerprints and smudges, making it much easier to clean.

3. What should I do if my oven is cooking too slowly or too fast?

   You can check the actual oven temperature with an oven thermometer, then compare that reading to the setting on the oven’s control. If there is a significant difference, some models will let you adjust the oven temperature. Instructions for doing this can be found in your owner’s manual, under “Adjusting Oven Temperature.”

4. Is it normal for the oven’s fan to run after the oven has been turned off?

   Yes, this is normal. The fan stays on in order to help cool the oven.

5. What does it mean if the oven display is flashing codes that I’m not familiar with?

   These codes mean that the oven’s electronic control has detected a condition it needs to check. When you see a code, follow these steps:

   • Press STOP/CLEAR to clear the display and stop the beeping.
   • Reprogram the oven.
   • If the code still displays, turn off the power to the oven at your breaker box and wait five minutes to turn it back on.

   If the code is still displayed after you’ve followed these steps, contact your local authorized service provider. 

6. How do I set my oven to self clean?

   To self clean your oven, follow these simple steps:

   1. Remove the oven racks.
   2. Set your oven control to clean.
   3. Select a cleaning time or choose a cleaning level: light, medium, or heavy soiled. For typical cleaning needs, we recommend that you select a cleaning time of three hours or choose the medium soiled setting.
   4. Select Start. (To set a delayed start, see your use and care manual.)

    

   Note: For safety reasons, the over door will remain locked until the oven cools down. When it is sufficiently cool, the door will automatically unlock.

7. How do I keep my racks gliding smoothly?

   To keep your oven racks gliding smoothly when you’re removing or inserting them, we recommend applying cooking oil along their outer edges.

Microwaves

1. Is it okay to install my microwave over a gas range?

   Yes. All of our over-the-range (OTR) microwaves are certified by Underwriters Laboratories for use over a gas range.

2. Why do metal objects spark or arch when I use them in the microwave, but the metal rack that comes with the microwave doesn’t?

   Unlike other metal objects, the metal rack included with your microwave is specially designed for safe use. The design takes into account the pattern of microwaves to prevent arching and sparks. For example:
   • The plastic spacers which hold the rack in place are engineered to keep it from arching against the microwave’s sides. 
   • The rack’s tines and outer edges are engineered to form a fully enclosed object, avoiding the open ends that lead to arching. 
   No other metal objects, including pans, utensils, etc. are approved for use inside a microwave.

3. Where does my OTR microwave vent?

   All of our over-the-range (OTR) microwaves are factory preset to vent internally – it will recirculate the air back into the room. However, it can also be converted to vent externally, or outside, if you prefer. If this is your preference, please let the installer know before they begin the initial installation and they will share the option that best suits your installation situation.

4. What hardware should I use for installing my microwave?

   Your over-the-range (OTR) microwave, it will come with all the necessary installation hardware. Each of our models comes with a complete set of installation hardware.

5. Do I need a special plate to cook popcorn in my microwave?

   If your microwave model has a glass tray or turn table, then follow the instructions printed on the popcorn label and place the bag on the turn table. In some instances, if you have a metal turn table (instead of glass), you do need to set the popcorn bag on a popcorn/bacon plate. This plate will lift the popcorn bag off of the microwave’s metal turntable, which can otherwise interfere with the metal contained in the popcorn bag.