Product Support & Manuals

Refrigerators

1. What are the differences between refrigerator models?

   
   

   • French Door models feature a two door refrigerator on top and the freezer on the bottom. The lower freezer is often accessed as a pull-out basket. Many French door models also offer filtered ice and water dispensers in the door.
   • Side-by-Side models feature two doors; the freezer is on the left and the refrigerator is on the right. The simple design and makes it easy to organize and find items. Often they have ice and water dispensers in the door, and they work well when you don’t have a lot of space for the door to swing open.
   • Top Freezer: Models with the freezer on top are good for smaller kitchens, offering roomy storage on wide shelves and a lower cost of operation. The direction the door opens can often be reversed to meet your specific needs.

   
   
   In selecting the style for your refrigerator, you should also consider its depth and the degree of customization you would like:
   
   

   • Built-In refrigerators are the most customized, and therefore the most expensive. Their doors are counter depth and can be produced with a stainless front or with cabinet fronts to blend with the rest of your kitchen’s look.
   • Standard-Depth refrigerators are the most popular and least expensive models, but they may be 4 inches (or more) deeper than your cabinet and countertop, extending further into your kitchen space than your counter does.
   • Counter-Depth refrigerators offer a built-in look. The refrigerator’s cabinet is as deep as your countertop, so the edge of the refrigerator is flush with your countertop. Only the doors and handles extend into your kitchen space.

2. What are the differences between the water filters you offer in your refrigerators, and how do I choose one?

   Your refrigerator will use one of the filter types below. To easily find which one you need, look in your user manual or on the label of the filter itself. When replacing the water filter, please be sure to order the same model to ensure the right fit for your refrigerator.

   • The PureSource® filter is a canister- or cup-type filter that is qualified to reduce contaminants that affect taste or odor; for example, chlorine.
   • The PureSource Plus® filter is another type of canister- or cup-type filter located at eye level in the cool refrigerator compartment. In addition to improving water taste and removing odours from the water (like the PureSource® filter does), it can also reduce lead, mercury, and some pesticides and herbicides than may be found in water.
   • The PureSource2® filter is a cartridge-type filter located in the top front of the refrigerator compartment and is conveniently replaced with the push of a button. It features a higher level of filtration functionality as the PureSource Plus® filter, reducing the presence of more substances, including Mercury and more herbicides and pesticides.
   • The PureSource Ultra® filter has a new tubular design and is located in the top right of the refrigerator compartment. It is conveniently replaced with a push-in-and-release method, and its location frees space at the top of the refrigerator for taller items. It features the highest level of filtration; the PureSource Ultra® reduces everything listed above, plus VOCs (volatile organic compounds).
   
   Detailed performance data for your specific filter can be found in your owner's manual.

3. Why do I need an air filter in my refrigerator?

   The PureAir Ultra® air filter eliminates odors for a fresher interior.

4. What does Real Stainless Steel mean?

   Frigidaire’s Real Stainless Steel is true stainless steel that has been treated with a protective coating that reduces fingerprints and smudges, making it much easier to clean.

5. Why isn’t the ice maker making ice?

   There are two simple things to check first:

   1. Be sure that the on/off switch on the ice maker is turned on.
   2. Check that the ice maker’s arm is in the down position.

    

   If you’ve checked both of these and ice still isn’t being produced, consider the following:

   • If your unit has been newly installed, check that the water valve located behind the refrigerator is in the open position.
   • If your unit has not been installed recently, it’s possible that your PureSource® water filter needs to be replaced. If this is the case, the “Replace Filter” alert light on the dispenser will be red. You can order a new filter online or visit your nearest authorized dealer.

6. If my ice maker is making too much ice, how can I turn it off?

   You can stop the ice maker from producing more ice by lifting the arm or pressing the off switch on the ice maker. Then do a quick visual check to be sure your ice bucket is directly under the ice maker, and that the ice maker’s arm is able to touch the ice in the bucket.
   
   If it continues making too much ice, your ice maker needs authorized service. Your local service agent is available online or by calling 800-265-8352. 

7. Why is moisture developing in my refrigerator?

   Moisture can develop when there’s high humidity, or if the refrigerator has been opened several times in a short period. The moisture should go away when conditions and use return to normal.
   
   You should also check to be sure your refrigerator doors are closing completely. If the doors are open even slightly, warmer air from the room will enter the refrigerator and cause moisture to develop. The door should require a slight tug to open; if it doesn’t, check to see if any items on your refrigerator shelves might be preventing it from closing.

8. Why does my freezer show a temperature that is colder than the 0˚F setting?

   The Quick Ice™ or Quick Freeze™ option may be activated. Both of these options use a very low freezer temperature while activated. You can tell when one of them is running because the option light on the dispenser will be lit.

9. Why does my refrigerator run most of the time? Is this normal?

   Today’s refrigerators are designed to be more energy efficient than previous models. This means that they run longer cycles (or run continuously) to maintain an even temperature inside with a minimum number of start-ups, since starting a unit takes about 10 times as much energy as it does to keep it running.

10. What does it mean if the refrigerator’s display is flashing numbers or letters that I’m not familiar with?

    These are early warnings built into the refrigerator’s electronics to notify you about a potential issue earlier than you would otherwise have known about it.

    • If the display reads DF, this simply means that the refrigerator is in defrost mode
    • If the refrigerator display shows anything other than DF, call your local service provider to help detect any potential issues.

11. What should I do when the power comes back after an outage?

    When electric service returns after a power outage, the refrigerator will immediately start cooling and will automatically return to factory temperature settings. Its display will read “HI” until it has reached normal safe operating temperatures. Once the temperature is below 55°F, the exact temperature will be displayed. Please allow 24 hours for temperatures to stabilize.

12. How can I align the doors of my side-by-side refrigerator?

    You can find door adjustment instructions in your owner’s manual or in the product manual section of this website.

13. How can I keep my refrigerator smelling fresh?

    To keep the interior of your refrigerator fresh, follow these steps:

    • Regularly clean your shelves with mild soapy water and dry them thoroughly.
    • Cover or wrap food.
    • If your refrigerator model has a PureSource® air filter, we recommend that you replace it every six months. Order PureSource® air filters from your local dealer or online.

14. What does ENERGY STAR® qualified mean?

    Products that are ENERGY STAR® qualified are equivalent to or better than standard products, with one important difference: they use less energy. To learn the ENERGY STAR® rating, products must meet strict energy efficiency criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. Because they use less energy, these products save money on your electricity bill and help protect the environment by reducing harmful emissions from power plants. Plus, you get all of the features and quality you expect.
    
    For more information, see: www.energystar.gov

15. How can I tell if my appliance is ENERGY STAR® qualified?

    When shopping for an appliance, it's easy to recognize the ENERGY STAR® label that identifies qualified products. This label means that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their products' test results on the ENERGY STAR® label. The label will tell you about the product's efficiency level, including approximately how much energy the appliance uses, its average annual operating cost, and how its energy use compares with that of similar products.
    
    For more information, see:
    http://www.energystar.gov/index.cfm?c=appliances.pr_appliances