1 (800)-374-4432Monday-Saturday8:00AM-8:00PM (EST)
Newer freezer models have greater storage capacity and a broader temperature range, both of which require a high-speed compressor. The compressor is what you hear when your freezer turns on, and it’s normal for the sound level to be higher than on older models.
On some freezer models, you might hear an alarm or a “buzzer sound” if the freezer’s temperature rises above 20˚F. If you do hear it, simply turn the Temp-Alarm off until the temperature is again below 20˚F. It’s also a good idea to check that your freezer is level, and that its door closes freely and with a proper seal. Once you close your freezer door, leave it closed so the freezer temperature can decrease.
If your freezer is not running, it might be due to one of the following reasons:
If your freezer won’t close, it might be because the lid does not tightly fit the shape of the unit. The lid is designed to be flexible, allowing it to conform to the unit. If you notice that the lid is wrapping at one corner and/or not forming a tight fit, simply raise it and allow it to close sharply—this will help reestablish a tight fit.
If you see ice or frost inside your freezer, it could be because the door or lid has been opened frequently or for too long, or because the freezer needs to be defrosted. Note: In hot and humid weather, it is normal for frost to build up more quickly. Frost-free freezers should not build up ice, it should melt ice into the drop pan to warm and evaporate the frost away.
Check to see if the bulb is burned out, and if it is, replace it with an appliance bulb of the same wattage. If the bulb isn’t burned out but the light is still off, there might not be electricity running to the freezer. If this is the case, the safety signal light outside the freezer will also be off.
Yes, this is normal. These sounds can be caused by the freezer’s metal parts as they expand and contract with temperature changes, or by the circulation of the refrigerant that’s used to cool the freezer. The sounds will level off or disappear entirely as your freezer continues to run
If the freezer temperature is colder than you’d like, turn the control knob to a lower number and allow 24 hours for the temperature to stabilize
If the freezer temperature is warmer than you’d like, turn the control knob to a higher number and allow 24 hours for the temperature to stabilize
If your freezer is vibrating or rattling, check the below:
Products that are ENERGY STAR® qualified are equivalent to or better than standard products, with one important difference: they use less energy. To learn the ENERGY STAR® rating, products must meet strict energy efficiency criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. Because they use less energy, these products save money on your electricity bill and help protect the environment by reducing harmful emissions from power plants. Plus, you get all of the features and quality you expect.
For more information, see:http://www.energystar.gov/index.cfm?c=products.pr_what_makes_es
When shopping for an appliance, it's easy to recognize the ENERGY STAR® label that identifies qualified products. This label means that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their products’ test results on the ENERGY STAR® label. The label will tell you about the product's efficiency level, including approximately how much energy the appliance uses, its average annual operating cost, and how its energy use compares with that of similar products.For more information, see:http://www.energystar.gov/index.cfm?c=appliances.pr_appliances
If the door or lid of your freezer is open slightly, it can cause the cold air from inside to meet the warm, moist outside air. This can result in moisture being produced on the outside of the freezer. High humidity can also produce the same result.
Odors in your freezer can be caused by how food is stored. Some foods have a strong odor, so be sure to cover them tightly. Sometimes odors can also be caused by certain containers and wrapping materials (such as paper, foil, or plastic). If you think this might be the case, try using different containers or a different brand of wrapping material. After you’ve checked how your food is stored, try cleaning the interior of your freezer with a sponge, warm water, and baking soda.