FAQs

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Air Conditioners & Dehumidifiers

Air Conditioners & Dehumidifiers
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  1. Room Air Conditioners
  2. Dehumidifiers
  1. Where can I find my washer’s model and serial number?
  2. How does a front load washer differ from a standard top load washer?
  3. What does ENERGY STAR® qualified mean?
  4. How can I tell if my appliance is ENERGY STAR® qualified?
  5. What should I do if my washer does not start?
  6. How can I increase the flow of water to the washer?
  7. If water is entering my washer but it’s not filling up, what should I do?
  8. If water is leaking from my washer, what should I do?
  9. The wash and rinse temperatures aren’t what I selected. How can I adjust that?
  10. How can I increase the temperature of my washer’s hot or warm water?
  11. The washer’s water level does not cover my laundry load. Can I adjust that?
  12. What should I do if my washer is not spinning?
  13. How can I get my washer to drain more quickly?
  14. My washer produces a lot of suds. How can I reduce or remove them?
  15. Is it normal for my washer to make thumping, rattling, or clanking sounds?
  16. What might cause my washer to vibrate?
  17. The lid or door of my washer won’t open. How do I open it?
  18. If my clothes are too wet after the spin cycle, what can I do?
  19. Is it normal for water to collect in the bleach or fabric softener compartments?
  20. What’s the best way to clean and care for my washer?

    For optimal care of your washer, we recommend that you follow the below guidelines:

    • Promptly remove finished loads
    • Clean the top and sides of the washer with a damp cloth or mild detergent and water. Be sure to avoid harsh, gritty, or abrasive cleansers.
    • Leave the lid, door, and dispenser drawer open when your washer is not in use.
    • To remove any odours, add 1 cup of chlorine bleach to the washer’s empty tub. Run the regular cycle using hot wash water and cold rinse water.
    • Remove any interior stains with a nonabrasive household cleanser or diluted chlorine bleach (½ cup bleach to 1 quart water), then rinse well.
    • After using a Front Load washer, dry the edge of the door, the flexible gasket, and the door glass.
    • On a top load washer, clean the bleach and fabric softener dispensers following the instructions in your owner's guide. 
    • Remove any detergent or fabric softener residue from the dispenser drawer and recess of the Front Load washer following the instructions in your owner's guide.
    • When washing heavily soiled items, shake or brush off excess dirt and sand before washing. If any remains in the tub or drum after washing, wipe it with a nonabrasive household cleanser, then rinse.
    • Turn water faucets off when not in use to prevent pressure build-up in the washer’s hoses.
    • For storage of your washer in cold weather conditions (where freezing can occur), follow the instructions in your owner's guide.
  21. What water temperature should I select when washing a load of laundry?
  22. Can I do anything to help decrease wrinkles in permanent press items?
  23. Is it possible to reduce the amount of pilling on garments?
  24. What causes detergent residue on fabric?
  25. What is the best way to preserve fabric color when washing?