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  1. Where can I find my washer’s model and serial number?
  2. How does a front load washer differ from a standard top load washer?
  3. What does ENERGY STAR® qualified mean?
  4. How can I tell if my appliance is ENERGY STAR® qualified?
  5. What should I do if my washer does not start?

    If your washer does not start, it might be due to one of the following reasons:

    • The wash cycle is in a pause stage. This is normal—a pause occurs between the wash and spin cycles, with a longer pause occurring during the soak cycle. Normal pauses also occur as part of the reverse tumbling action of a Front Load washer.
    • The cycle selector knob is not quite to the start position. To ensure it’s correctly positioned, turn the knob or dial slightly past your desired start position, then pull it out to start the washer.
    • The power cord may not be plugged in, or the connection may be loose. Check to be sure the plug fits tightly into the wall outlet. Note: Do not use an extension cord. Depending on the quality of the extension cord and the length, the power actually getting to the washer may be greatly reduced and not allow the washer to perform properly.
    • The door or lid of the washer is open. For your safety, the door or lid of your washer must be completely closed for the washer to fill, tumble or agitate, and spin.
    • A fuse is blown in your home, or a circuit breaker tripped. If this is the case, reset the circuit breaker or replace the fuse (but do not increase the fuse capacity). If you have an overloaded circuit, contact a qualified electrician to correct it.
    • The motor is overheated. Your washer’s motor will stop if it becomes overheated, then automatically restart after a cool-down period of up to 30 minutes (if the timer has not been manually turned off). If problem continues, contact us for service.
    • A power outage has occurred. In this case, you might want to call your local electric company.
  6. How can I increase the flow of water to the washer?
  7. If water is entering my washer but it’s not filling up, what should I do?
  8. If water is leaking from my washer, what should I do?
  9. The wash and rinse temperatures aren’t what I selected. How can I adjust that?
  10. How can I increase the temperature of my washer’s hot or warm water?
  11. The washer’s water level does not cover my laundry load. Can I adjust that?
  12. What should I do if my washer is not spinning?
  13. How can I get my washer to drain more quickly?
  14. My washer produces a lot of suds. How can I reduce or remove them?
  15. Is it normal for my washer to make thumping, rattling, or clanking sounds?
  16. What might cause my washer to vibrate?
  17. The lid or door of my washer won’t open. How do I open it?
  18. If my clothes are too wet after the spin cycle, what can I do?
  19. Is it normal for water to collect in the bleach or fabric softener compartments?
  20. What’s the best way to clean and care for my washer?
  21. What water temperature should I select when washing a load of laundry?
  22. Can I do anything to help decrease wrinkles in permanent press items?
  23. Is it possible to reduce the amount of pilling on garments?
  24. What causes detergent residue on fabric?
  25. What is the best way to preserve fabric color when washing?