Do you have a question about your product? We'll help you find the answer. Select the product you need assistance with.

Air Conditioners & Dehumidifiers

Air Conditioners & Dehumidifiers
close
  1. Room Air Conditioners
  2. Dehumidifiers
  1. Where can I find my washer’s model and serial number?
  2. How does a front load washer differ from a standard top load washer?
  3. What does ENERGY STAR® qualified mean?
  4. How can I tell if my appliance is ENERGY STAR® qualified?
  5. What should I do if my washer does not start?
  6. How can I increase the flow of water to the washer?
  7. If water is entering my washer but it’s not filling up, what should I do?
  8. If water is leaking from my washer, what should I do?
  9. The wash and rinse temperatures aren’t what I selected. How can I adjust that?
  10. How can I increase the temperature of my washer’s hot or warm water?
  11. The washer’s water level does not cover my laundry load. Can I adjust that?
  12. What should I do if my washer is not spinning?
  13. How can I get my washer to drain more quickly?
  14. My washer produces a lot of suds. How can I reduce or remove them?
  15. Is it normal for my washer to make thumping, rattling, or clanking sounds?
  16. What might cause my washer to vibrate?

    If your washer is vibrating, it might be due to one of the reasons below:

    • The load is off balance. Shut off the washer, wait for the safety lock to release, and redistribute the clothes evenly in the washer. If the load remains out of balance, simply add 1 or 2 similar items and restart the washer.
    • The washer needs to be resting firmly on the floor. The washer must be level (both front to back and side to side), with each washer leg sitting solidly on the floor. A top load washer laundry center has self-leveling rear legs, which you can adjust by tipping the washer forward so that the back is about an inch off the floor, and then setting it back down. For Front Load Washers, remove the front access panel, loosen the lock nuts, turn legs in or out slightly until the washer sets solidly on the floor, then tighten the lock nuts. For maximum stability, leveling legs should not extend more than ½ inch below the washer bottom.
    • The washer needs to be on a sturdy floor. Be sure the washer is installed on a hard floor—not a carpeted one. Install the washer on a section of ¾ inch plywood that has been secured to the floor joists with lag screws.
    • Shipping materials are still in the washer. For a top load washer, remove the shipping bolt located at the bottom center of the washer and refer to the installation instructions that came with your washer. For a Front Load washer, remove the 3 shipping bolts, 3 yellow spacers, and 3 metal "P" clamps from the back of the washer. Make sure the foam shipping block has been removed from the bottom of the washer. On some models, you’ll also need to remove the access panel from the front of the unit, then remove the 2 yellow shipping braces and Styrofoam shipping block and replace the access panel.
  17. The lid or door of my washer won’t open. How do I open it?
  18. If my clothes are too wet after the spin cycle, what can I do?
  19. Is it normal for water to collect in the bleach or fabric softener compartments?
  20. What’s the best way to clean and care for my washer?
  21. What water temperature should I select when washing a load of laundry?
  22. Can I do anything to help decrease wrinkles in permanent press items?
  23. Is it possible to reduce the amount of pilling on garments?
  24. What causes detergent residue on fabric?
  25. What is the best way to preserve fabric color when washing?