FAQs

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Air Conditioners & Dehumidifiers

Air Conditioners & Dehumidifiers
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  1. Room Air Conditioners
  2. Dehumidifiers
  1. Where can I find my washer’s model and serial number?
  2. How does a front load washer differ from a standard top load washer?
  3. What does ENERGY STAR® qualified mean?
  4. How can I tell if my appliance is ENERGY STAR® qualified?
  5. What should I do if my washer does not start?
  6. How can I increase the flow of water to the washer?
  7. If water is entering my washer but it’s not filling up, what should I do?
  8. If water is leaking from my washer, what should I do?
  9. The wash and rinse temperatures aren’t what I selected. How can I adjust that?
  10. How can I increase the temperature of my washer’s hot or warm water?
  11. The washer’s water level does not cover my laundry load. Can I adjust that?
  12. What should I do if my washer is not spinning?
  13. How can I get my washer to drain more quickly?
  14. My washer produces a lot of suds. How can I reduce or remove them?

    A number of things can increase the amount of suds produced when you wash a load of laundry, including:

    • Soft water. You need less detergent when the water supply is naturally soft, or chemically or mechanically softened.
    • Detergent type. Your detergent should be compatible with your washer type. High efficiency (HE) detergents are recommended for Front Load Washers, and are formulated to reduce suds and ensure proper cleaning.
    • Pretreated items. Because pretreatment products remain on items that go in the wash, they can add to the suds normally produced by your detergent. When using these products, simply use less than the recommended amount of detergent.
    • Other laundry products. Products such as oxygen bleach can produce extra suds. Simply reduce the amount of detergent you use when you’re also using products such as an oxygen bleach.
    • Detergent amount. For optimum results, follow directions for the recommended amount of detergent, with adjustments for type and amount of soil, load size, and water hardness and temperature.


    You can remove excess suds by stopping the washer and advancing the cycle selector to Final Spin. Rewash the load in cold water without detergent and repeat, if necessary, until the final rinse water is clear.

  15. Is it normal for my washer to make thumping, rattling, or clanking sounds?
  16. What might cause my washer to vibrate?
  17. The lid or door of my washer won’t open. How do I open it?
  18. If my clothes are too wet after the spin cycle, what can I do?
  19. Is it normal for water to collect in the bleach or fabric softener compartments?
  20. What’s the best way to clean and care for my washer?
  21. What water temperature should I select when washing a load of laundry?
  22. Can I do anything to help decrease wrinkles in permanent press items?
  23. Is it possible to reduce the amount of pilling on garments?
  24. What causes detergent residue on fabric?
  25. What is the best way to preserve fabric color when washing?