FAQs

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Air Conditioners & Dehumidifiers

Air Conditioners & Dehumidifiers
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  1. Room Air Conditioners
  2. Dehumidifiers
  1. Where can I find my washer’s model and serial number?
  2. How does a front load washer differ from a standard top load washer?
  3. What does ENERGY STAR® qualified mean?
  4. How can I tell if my appliance is ENERGY STAR® qualified?
  5. What should I do if my washer does not start?
  6. How can I increase the flow of water to the washer?
  7. If water is entering my washer but it’s not filling up, what should I do?
  8. If water is leaking from my washer, what should I do?
  9. The wash and rinse temperatures aren’t what I selected. How can I adjust that?
  10. How can I increase the temperature of my washer’s hot or warm water?

    To increase the water temperature for your washer, look into the following:

    • Water heater setting. Your water heater may be set too low. Measure the hot water temperature at the washer or a nearby faucet with a thermometer. It should reach at least 120°F. If it doesn’t, adjust your water heater.
    • Hot water usage elsewhere in the home. Your hot water heater may not be able to supply enough hot water for simultaneous, multiple uses. Based on the capacity of your water heater, you may need to avoid using hot water elsewhere before or during the use of your washer.
    • Distance between your water heater and washer. It’s possible that water may cool as it moves through the pipes from your water heater to the washer. Try opening the hot water faucet at a nearby sink to drain cool water from the pipes before starting the washer.
    • ENERGY STAR® appliances. Energy-saving washers have controls that supply cooler warm water as a means to save energy and money. These water temperatures may seem cooler than what you were used to in older, high-energy use machines; however, the washer is performing properly.
  11. The washer’s water level does not cover my laundry load. Can I adjust that?
  12. What should I do if my washer is not spinning?
  13. How can I get my washer to drain more quickly?
  14. My washer produces a lot of suds. How can I reduce or remove them?
  15. Is it normal for my washer to make thumping, rattling, or clanking sounds?
  16. What might cause my washer to vibrate?
  17. The lid or door of my washer won’t open. How do I open it?
  18. If my clothes are too wet after the spin cycle, what can I do?
  19. Is it normal for water to collect in the bleach or fabric softener compartments?
  20. What’s the best way to clean and care for my washer?
  21. What water temperature should I select when washing a load of laundry?
  22. Can I do anything to help decrease wrinkles in permanent press items?
  23. Is it possible to reduce the amount of pilling on garments?
  24. What causes detergent residue on fabric?
  25. What is the best way to preserve fabric color when washing?