FAQs

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Air Conditioners & Dehumidifiers

Air Conditioners & Dehumidifiers
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  1. Room Air Conditioners
  2. Dehumidifiers
  1. Where can I find my washer’s model and serial number?
  2. How does a front load washer differ from a standard top load washer?
  3. What does ENERGY STAR® qualified mean?
  4. How can I tell if my appliance is ENERGY STAR® qualified?
  5. What should I do if my washer does not start?
  6. How can I increase the flow of water to the washer?

    If water is flowing into your washer slowly or isn’t flowing in at all, you might find a solution by checking the following:

    • Hot and cold water faucets. Be sure that your water supply faucets are completely open.
    • Water fill hoses. Check your water hoses to see if they might be kinked. If so, simply straighten the hoses.
    • Water pressure. Your washer needs sufficient water pressure to fill. You might want to avoid running too much water elsewhere in your home while the washer is filling.
    • Water supply. Turn on another faucet in your home to check the water supply in your area. You may need to wait until your water supply and pressure increase before running your washer.
    • The washer door or lid. Make sure the lid or door of your Front Load washer is completely latched. For your safety, the door must be fully closed for the washer to operate.
    • The dispenser drawer. Check to see that the dispenser drawer on your Front Load washer is completely closed.
    • The filter on the water valve. If the filter screens on your water valve are clogged, turn off your water faucets and remove the hoses from the water valve connections. Clean the filter screens then reconnect the hoses and turn on the water. Check for any leaks at the connections and tighten if necessary.
  7. If water is entering my washer but it’s not filling up, what should I do?
  8. If water is leaking from my washer, what should I do?
  9. The wash and rinse temperatures aren’t what I selected. How can I adjust that?
  10. How can I increase the temperature of my washer’s hot or warm water?
  11. The washer’s water level does not cover my laundry load. Can I adjust that?
  12. What should I do if my washer is not spinning?
  13. How can I get my washer to drain more quickly?
  14. My washer produces a lot of suds. How can I reduce or remove them?
  15. Is it normal for my washer to make thumping, rattling, or clanking sounds?
  16. What might cause my washer to vibrate?
  17. The lid or door of my washer won’t open. How do I open it?
  18. If my clothes are too wet after the spin cycle, what can I do?
  19. Is it normal for water to collect in the bleach or fabric softener compartments?
  20. What’s the best way to clean and care for my washer?
  21. What water temperature should I select when washing a load of laundry?
  22. Can I do anything to help decrease wrinkles in permanent press items?
  23. Is it possible to reduce the amount of pilling on garments?
  24. What causes detergent residue on fabric?
  25. What is the best way to preserve fabric color when washing?