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Your washer’s model and serial number can be found on the underside of the lid of most top load washers. They are located on the inside of the door of the Front Load washer. The top load washer has the serial plate on the underside of the lid. The front load washer has the serial plate located either on the inner door or the door well depending on the product.It’s always a good idea to record these numbers and the date of purchase, as well as to save your receipt.
Front load washers offer several benefits, including:
Products that are ENERGY STAR® qualified are equivalent to or better than standard products, with one important difference: they use less energy. To learn the ENERGY STAR® rating, products must meet strict energy efficiency criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. Because they use less energy, these products save money on your electricity bill and help protect the environment by reducing harmful emissions from power plants. Plus, you get all of the features and quality you expect.
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When shopping for an appliance, it's easy to recognize the ENERGY STAR® label that identifies qualified products. This label means that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their products’ test results on the ENERGY STAR® label. The label will tell you about the product's efficiency level, including approximately how much energy the appliance uses, its average annual operating cost, and how its energy use compares with that of similar products.
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If your washer does not start, it might be due to one of the following reasons:
If water is flowing into your washer slowly or isn’t flowing in at all, you might find a solution by checking the following:
If water is flowing into your washer, but the tub or drum does not fill, it might be due to one of the below reasons:
If water is leaking out of your washer, check the below:
For a Top Load washer, you can increase the water level by turning the Water Level/Load Size control to RESET and then selecting a higher level or load size.
A Front Load washer will automatically determine the proper water level for each load—you don’t have to do anything. Because of the water efficiency of this type of washer, its water level will never be above the bottom of the door.
If your washer isn’t spinning, check to be sure the lid or door is securely closed. For your safety, the washer will not spin if it’s open.
On a Front Load washer, you can also check to see whether the dispenser drawer is open—it should be completely closed.
Finally, if your load is out of balance, this might also prevent the washer from spinning. Rearrange it to allow for proper spinning, possibly adding one or two similar items to help balance a small load.
If you washer is draining water slowly, check the following:
A number of things can increase the amount of suds produced when you wash a load of laundry, including:
You can remove excess suds by stopping the washer and advancing the cycle selector to Final Spin. Rewash the load in cold water without detergent and repeat, if necessary, until the final rinse water is clear.
It’s normal for a heavy wash load to sometimes produce a thumping sound at the beginning of the spin cycle. If the sound does not stop, the load is likely out of balance. Simply stop the washer and rearrange the items.
Rattling or clanking sounds can be caused by belt buckles or other metal fasteners in the load. You can fasten these items and turn garments inside out to reduce the sound. Rattling or clanking might also be caused by foreign objects (such as coins or safety pins) in the tub or drum. Stop the washer and check for objects in the tub or drum. If none are present and the sound continues, an object may be in the pump and you should call for authorized service.
If your washer is vibrating, it might be due to one of the reasons below:
For your safety, the lid of a top load washer cannot be opened during the spin cycle. To open it, simply stop the washer and wait 1 to 3 minutes for the safety lock to open.
On a front load washer, the door will be locked during the entire wash cycle. Before tumbling starts, you can stop the washer and then wait for the water to drain off the window before opening the door. To open the door during the spin cycle, stop the washer and wait 1 to 3 minutes for the lock to release—do not force the door open.
Clothes might seem too wet because they were rinsed in cold water. While a cold-water rinse saves energy and reduces wrinkling, it tends to leave clothes feeling wetter.
If your clothes seem wetter than they should be after the spin cycle, check the following:
Yes, it is normal for a small amount of water to remain in the dispenser drawer of a Front Load washer. If you like, you can simply remove the dispenser drawer and empty the water, but it isn’t necessary.
For optimal care of your washer, we recommend that you follow the below guidelines:
When choosing your preferred water temperature, consider these basic points:
To compensate for cooler wash water, it may be necessary to soak or prewash heavily soiled items, increase wash time, use a liquid detergent, or use additional laundry products to boost the detergent's cleaning power. For detergent to be activated, and for powdered detergent to dissolve, the wash water temperature must be at least 65°F.
Tip: If you prefer cold water washing, it’s recommended that you occasionally run a hot or warm water wash, because repeated use of cold water and liquid detergents may produce an odour in the washer over time.
For best results when washing permanent press items, follow these steps:
Abrasion will cause pilling on synthetic fabrics and loosely woven or knitted items.
To minimize pilling:
Detergent residue is a white substance that resembles lint and can leave streaks on garments. It can be caused by any of the below:
Low water pressure.To remove detergent residue, rewash the items in the hottest water safe for the fabrics, using the recommended amount of detergent.
To avoid discolouration of fabrics, it helps to be aware of the following: