Do you have a question about your product? We'll help you find the answer. Select the product you need assistance with.

Air Conditioners & Dehumidifiers

Air Conditioners & Dehumidifiers
close
  1. Room Air Conditioners
  2. Dehumidifiers
  1. What are the differences between refrigerator models?
  2. What are the differences between the water filters you offer in your refrigerators, and how do I choose one?
  3. Why do I need an air filter in my refrigerator?
  4. What does Real Stainless Steel mean?
  5. Why isn’t the ice maker making ice?

    There are two simple things to check first:

    1. Be sure that the on/off switch on the ice maker is turned on.
    2. Check that the ice maker’s arm is in the down position.

     

    If you’ve checked both of these and ice still isn’t being produced, consider the following:

    • If your unit has been newly installed, check that the water valve located behind the refrigerator is in the open position.
    • If your unit has not been installed recently, it’s possible that your PureSource® water filter needs to be replaced. If this is the case, the “Replace Filter” alert light on the dispenser will be red. You can order a new filter online or visit your nearest authorized dealer.
  6. If my ice maker is making too much ice, how can I turn it off?
  7. Why is moisture developing in my refrigerator?
  8. Why does my freezer show a temperature that is colder than the 0˚F setting?
  9. Why does my refrigerator run most of the time? Is this normal?
  10. What does it mean if the refrigerator’s display is flashing numbers or letters that I’m not familiar with?
  11. What should I do when the power comes back after an outage?
  12. How can I align the doors of my side-by-side refrigerator?
  13. How can I keep my refrigerator smelling fresh?
  14. What does ENERGY STAR® qualified mean?
  15. How can I tell if my appliance is ENERGY STAR® qualified?