FAQs

Do you have a question about your product? We'll help you find the answer. Select the product you need assistance with.

  1. What are the differences between refrigerator models?
  2. What are the differences between the water filters you offer in your refrigerators, and how do I choose one?
  3. Why do I need an air filter in my refrigerator?
  4. What does Real Stainless Steel mean?
  5. Why isn’t the ice maker making ice?
  6. If my ice maker is making too much ice, how can I turn it off?
  7. Why is moisture developing in my refrigerator?
  8. Why does my freezer show a temperature that is colder than the 0˚F setting?
  9. Why does my refrigerator run most of the time? Is this normal?
  10. What does it mean if the refrigerator’s display is flashing numbers or letters that I’m not familiar with?
  11. What should I do when the power comes back after an outage?
  12. How can I align the doors of my side-by-side refrigerator?
  13. How can I keep my refrigerator smelling fresh?
  14. What does ENERGY STAR® qualified mean?
  15. How can I tell if my appliance is ENERGY STAR® qualified?

    When shopping for an appliance, it's easy to recognize the ENERGY STAR® label that identifies qualified products. This label means that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their products' test results on the ENERGY STAR® label. The label will tell you about the product's efficiency level, including approximately how much energy the appliance uses, its average annual operating cost, and how its energy use compares with that of similar products.

    For more information, see:
    http://www.energystar.gov/index.cfm?c=appliances.pr_appliances