FAQs

Do you have a question about your product? We'll help you find the answer. Select the product you need assistance with.

  1. What is the difference between a drop-in cooktop and a slide-in cooktop?
  2. What is the difference between a slide-in range and a freestanding range?
  3. What is a BTU and how do I know when I should use high or low BTUs?

    A BTU is the amount of heat required to raise the temperature of one pound of water 1˚F. BTUs are used as a measurement of the heating power of gas cooktops or ovens. To decide how much BTU capacity you’d like in your appliance, consider the following:

    • The higher the BTU capacity, the hotter the cooktop or oven can get. For everyday cooking, 9,000 BTUs is generally sufficient.
    • If you plan to do a lot of high-heat cooking—such as sautéing or stir-frying—you might find that you want 12,000 BTUs or more. Commercial burners can be as high as 20,000 BTUs, and some designed for home use can have 15,000 BTUs. With that kind of heat, you can bring eight quarts of water to a boil in six minutes.
    • You may also want a higher degree of precision for low-heat cooking. Some burners, for example, can go down to 5,000 BTUs and cycle on and off, allowing you to simmer a dish without scorching it.
    • Consider cooking surfaces with various burner and/or element configurations to offer you the greatest degree of flexibility in your cooking.
  4. How do I know if my cookware is compatible with an induction cooktop?
  5. What does Real Stainless Steel mean?
  6. My gas range was recently installed, but only the oven is working—not the burners. What should I do?
  7. Why does the surface light indicate “On” after I’ve turned off my cooktop?
  8. How do I set my oven or range to self-clean?
  9. My range door is open and in the locked position. How can I close it?
  10. How can I clean my range grates?
  11. How do I clean my burners/elements?
  12. How do I clean my ceramic smooth cooktop?
  13. How do I keep my racks gliding smoothly?