FAQs

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  1. What is the difference between a drop-in cooktop and a slide-in cooktop?
  2. What is the difference between a slide-in range and a freestanding range?
  3. What is a BTU and how do I know when I should use high or low BTUs?
  4. How do I know if my cookware is compatible with an induction cooktop?

    For cookware to work on an induction surface, it must be magnetic and have a completely flat bottom. In general, most stainless steel and cast iron cookware will work. Here's a simple test: Try sticking a magnet to the bottom of your pan. If the magnet sticks, that cookware should work; if it doesn’t, most likely the cookware is not compatible with an induction cooktop surface. 

    Cookware made of aluminum, copper, or glass is not compatible with an induction cooktop. In addition, some types of stainless steel may not work on an induction surface, or may heat very slowly. 

  5. What does Real Stainless Steel mean?
  6. My gas range was recently installed, but only the oven is working—not the burners. What should I do?
  7. Why does the surface light indicate “On” after I’ve turned off my cooktop?
  8. How do I set my oven or range to self-clean?
  9. My range door is open and in the locked position. How can I close it?
  10. How can I clean my range grates?
  11. How do I clean my burners/elements?
  12. How do I clean my ceramic smooth cooktop?
  13. How do I keep my racks gliding smoothly?