FAQs

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  1. Why does my freezer seem loud when it turns on?
  2. What does the alarm or “buzzer sound” mean?
  3. What should I do if my freezer isn’t running?
  4. How can I set my freezer to run less frequently, or for shorter intervals?
  5. What can I do if the lid on my freezer won’t close?
  6. Why is there ice inside my freezer?
  7. What should I do if the light bulb in the freezer is off?
  8. Is it normal to hear a popping or cracking sound when the freezer motor (compressor) comes on?
  9. Can I make my freezer’s temperature warmer?
  10. Can I make my freezer’s temperature colder?
  11. Is it normal for my freezer to make vibrating or rattling sounds?
  12. What does ENERGY STAR® qualified mean?
  13. How can I tell if my appliance is ENERGY STAR® qualified?

    When shopping for an appliance, it's easy to recognize the ENERGY STAR® label that identifies qualified products. This label means that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their products’ test results on the ENERGY STAR® label. The label will tell you about the product's efficiency level, including approximately how much energy the appliance uses, its average annual operating cost, and how its energy use compares with that of similar products.

    For more information, see:
    http://www.energystar.gov/index.cfm?c=appliances.pr_appliances

  14. Why is moisture forming on the outside of my freezer?
  15. What can I do if I detect an odor in my freezer?